Fixed: Missing Images and Presets after Lightroom Mobile 5.4 update

[brendagisselle]

So, Lightroom automatically updated and I lost everything I had until this morning when I last used it.

I hope theres a way to recover my work back.

{Moderator Note: Edited the thread title, LRMI-4199043}

[Brittany98BC]

Mine did an auto update too. I am so upset. I'm gonna turn off auto updates for that app so it doesn't happen again. 

[Kathy5E66]

Hi, any help please would be so appreciated! Have used Adobe LR mobile on my iPhone XS Max (13.6.1) for years (free version) and have edited tons of photos and have 50 presets. Suddenly yesterday (Aug 18, 2020 around 9pm CST) while editing one photo, all of my photos (except the one I was working on) disappeared and so did all of my presets. I've noticed many of the same comments on this forum. Did something update with Adobe yesterday to cause this to happen? Is there some sort of fix that will be happening?? I've since subscribed to the Adobe LR premium thinking maybe that would fix it but no such luck. Help! 

[Jaclyn5ECC]

Mine did the same thing!!!!! The whole app has reverted back to a previous, old setting with photos I've deleted. All my presets are gone along with my edited photos! 

[Ian Lyons]

Please see https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod... for details on this issue

[ting wei98A7]

I am facing the same problem from Taiwan!!!! After updating the app all my presets are gone and reset to 2019 July. When will this be solved ? 

[JohanElzenga]

I'm afraid the news is not good: https://feedback.photoshop.com/photoshop_family/topics/lightroom-mobile-5-4-issue

[Kayla5C46]

As hundreds of you also noticed, presets and photos in the lightroom app are GONE. The help desk was useless. They said I need a subscription yet I have had this app for free for a few years now. They want to know HOW I got it for free. I'm so confused. I just want my presets and photos back. 

[Ian Lyons]

Please see https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod... for details on this issue

[ting wei98A7]

Same problem here in Taiwan!!!! All presets are gone after the update. 

[JohanElzenga]

I'm afraid the news is not good: https://feedback.photoshop.com/photoshop_family/topics/lightroom-mobile-5-4-issue

[Sherwin0101]

I am very saddened and frustrated when i opened my Lightroom app a while ago and found out all my files were gone my thousands of pictures too, Everything were gone. I just edited a picture yesterday And all were fine. Please can u help me know what happened. thanks!

[Ian Lyons]

Please see https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod... for details on this issue

[ting wei98A7]

same problem here in Taiwan!!!! All presets are gone after the update. Adobe please help to solve this!!!! 

[JohanElzenga]

I'm afraid the news is not good: https://feedback.photoshop.com/photoshop_family/topics/lightroom-mobile-5-4-issue

[defaultv7z7cx2pla0b]

I am using the Lightroom app for a while now without the premium subscription but today all pics are gone!? I don't know why! I need help 

[Ian Lyons]

First, do not uninstall the application.

Also, have a look at  https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod... for more information

[JohanElzenga]

I'm afraid the news is not good: https://feedback.photoshop.com/photoshop_family/topics/lightroom-mobile-5-4-issue

[Natalie5F9F]

Hey so I went to edit some photos today for work and I've lost several thousand photos and custom presets I'd been using and tweaking over the last year or so, beyond devastated! I use these presets daily for work. I've noticed a couple other posts from the last hour with the same issue so figured as many as possible would hopefully catch Adobe's attention. Really need this rectified, please help!

[Akash Sharma]

Hi there,

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

This is a known issue and our engineers are currently investigating the issue.

Please checkout this discussion and share your  subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

Thanks,

Akash

[Brittany5CFC]

So I went to edit a photo today and all my pictures and presets were missing. So I logged out and then logged back in. My pictures are back but half of my presets are gone (the ones still there are older ones). Not really sure what to do  

[Akash Sharma]

Hi there,

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

This is a known issue and our engineers are currently investigating the issue.

Please checkout this discussion and share your  subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

Thanks,

Akash

[Brittany5CFC]

I updated the app that was supposed to fix it and all my presets are still gone 😕 

[Jessie0101]

Signed out of my Lightroom app and when I logged back in, all my photos and presets were gone. I've been using LR mobile app for a few years now. Can I recover my photos and presets?! 

[Akash Sharma]

Hi there,

Sorry that your presets and images in Lightroom mobile app have disappeared after the recent app update.

This is a known issue and our engineers are currently investigating the issue.

Please checkout this discussion and share your  subscription status so that we can track the issue: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

Note: Regardless of whether or not you are subscribed - do not uninstall the app!

Thanks,

Akash

[Franciele98A7]

Uso o aplicativo pelo celular e estava usando normalmente, tinha alguns trabalhos para entregar, quando fui entrar para editar mais fotos não havia mais nenhuma foto na minha biblioteca! Não sei oque aconteceu do nada sumiu. 
Quero saber como proceder para recuperar!