Fixed: Missing Images and Presets after Lightroom Mobile 5.4 update

[brendagisselle]

So, Lightroom automatically updated and I lost everything I had until this morning when I last used it.

I hope theres a way to recover my work back.

{Moderator Note: Edited the thread title, LRMI-4199043}

[Rui5EC0]

But anyway I agree that support/responses from Adobe in this case just lack something, after one of the worst messes in software products I've experienced in the last years.

[selondon]

Another option apart from restoring from a old iCloud back up may be to try iTunes File Sharing (if the iOS storage setting indicates data is still present) although I doubt if you would have much luck:

https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

[Isabella0101]

I lost all my photos from 2020 and all my presets, it was really such an annoying and disappointing problem, please take care for it not to happen again. 

[Amber5C3D]

I am having the same issue and reached out to customer support on 23Aug2020 and said it would be transferred to the engineer team to fix and should have resolution in 48 hours.  I followed up via email with no response.  I reached back out to support team today and was directed to post in this forum to "resolve" the issue.  I am not sure why I have to come here to say that I still need help fixing this ongoing issue.  Please can I get an update on how to fix this?

[Poliana5F84]

Boa tarde, eu tinha muitos presets inclusive pagos, até que agora abri o aplicativo e tudo sumiu, os presets e as fotos, desapareceu, como devo prosseguir?

[Nurul5ED1]

i also have the same problem . i'm so dissapointed with lightroom . all my own preset that i create have been.missing huh

[benjamingordon]

i lost so many photos too!

cant believe there isnt a way from adobe to recover them!!!

surely they should compensate us?

[cynthiag65480175]

I updated Lightroom after several months not using it, and that erased ALL of my photos. Tens of thousands of photos over 10+ years. This happened on January 8, 2022. I see now after searching the support community that there was a problem with updates some time ago, but this is still happening in 2022!! What can I do to recover my photos?

[Charlie.D]

Hi @cynthiag65480175 and @benjamingordon 

While this old Lightroom Mobile issue may sound like something you are experiencing today, respectfully, this issue first mentioned here has long since been resolved. 

More often, when people are experiencing similar trouble now and find this page, what has most likely happened is:

1. users have signed out and signed back into Lightroom Mobile with another email ID, meaning the user has signed into another Lightroom account that has never imported the images and presets from the first account. 

--The solution:  sign back into the original account.

2. free users delete/re-installed Lightroom Mobile.  Users of the free app who are not syncing/backing up to cloud storage have deleted and reinstalled the app.  The free app does not sync, so when the app is deleted the images and presets inside the app (that live only inside the app) are deleted too. 

--The solution: Do Not Delete Lightroom Mobile; if you did, you must restore from a device backup, or reimport photos & presets, or recreate your own user presets.

3. free users on new devices:  even when signing into the correct free account on a new device, the images and presets that were never synced to Lightroom cloud storage exist in Lightoom local storage on the original device.

--The solution: do a full backup of the original mobile device, and restore that backup onto the new device.

Is it possible one of these scenarios / solutions fit your situation?