Fixed: Missing Images and Presets after Lightroom Mobile 5.4 update

[brendagisselle]

So, Lightroom automatically updated and I lost everything I had until this morning when I last used it.

I hope theres a way to recover my work back.

{Moderator Note: Edited the thread title, LRMI-4199043}

[nikunj.m]

Hi,

We're sorry for all the trouble with Lightroom mobile. Could you please refer to the following feedback link for the latest updates on this issue: https://bit.ly/324BXWK 

Regards,

Nikunj

[Hynek0101]

my photos, presets, everything is gone!! 
Help me please! 

[nikunj.m]

Hi,

We're sorry for all the trouble with Lightroom mobile. Could you please refer to the following feedback link for the latest updates on this issue: https://bit.ly/324BXWK 

Regards,

Nikunj

[aaronh37288272]

Hi!

I just recently noticed that all the photos I have edited on my iPad since christmas are now gone. I can't locate any of the about 1000+ photos that i have edited since then.

[nikunj.m]

Hi,

We're sorry for all the trouble with Lightroom mobile. Could you please refer to the following feedback link for the latest updates on this issue: https://bit.ly/324BXWK 

Regards,

Nikunj

[Sindy5ECF]

i cant believe that all my picture has been gone. even my preset. and there is no way to return all of them back. this is crap

[Shelby98A6]

Hello, does anyone know why my photos & presets are completely gone in my mobile app? 

[Yumpt]

This morning I updated my iPhone Lightroom app only to reopen it to find ALL my presets (both purchased and self made) and all my photos and albums gone....! 

They are also missing from the CC version of Lightroom on my iMac which has NOT been updated...!!

Is this a 'cloud' issue ? If so you need to sort this out ASAP for the thousands of users both professional and amateur, who will have lost hours of work and potential clients in what is already a challenging time. 

This is not good enough, and hugely disappointing from a company that once held the gold standard for professional editing tools.

[hellokittybethers]

So what are we expected to do? I reached out to customer care and they told me to post on here. There is no help being offered, just a blanket apology?? Many of us have lost presets that took lots of time to develop and photography work that generates our income. I think there needs to be a premium refund at the minimum for 2020 paying subscribers. This is beyond disappointing and frustrating. 

[IsabeleTorres]

Anyone solved the problem? I've lost everything since 2018. It's so frustrating to lose all the presets and photos.

[Wikanda0101]

No sis, they can't fix it. And I got email from Adobe and you can see the pic below.

In my opinion I think what we can do is just accept that we can't get everything back as before...

This is really a huge mistake of Adobe. What's wrong with 2020........

T________T

[Nasrin5E57]

I've got that issues too

[Wikanda0101]

Yes many people facing this problem. And Adobe can't fix it.

[aguilarat]

My LR app (used in Iphone) is not working properly. I lost my presets and some photos. It opens preset folders by a sudden. Similar problem happening in the desktop verion of LR.

[Dreamer5C66]

I have the same problem! Someone can help us?? 

[Ana Betriz0D4A]

All my presets and photos are gone too😩

Need help asap

[Jim Wilde]

Bad news, I'm afraid. Please see this note from Adobe: Lightroom for mobile (5.4.0) on iOS and iPadOS

[aguilarat]

The thing is I have a subscription.
--
Enviado desde mi IPhone

[Jim Wilde]

Although most of the people affected were users of the non-subscription free version, there were also some subscription users affected. Those were typically users who had content on their devices which for various reasons had not yet been synced to the cloud. That content was lost when the 5.4 update was done, and couldn't be recovered as it was not in the cloud at the time of the failure, unless it was in a separate backup (e.g. iCloud/iTunes backup).

[FrankB]

it is not only iOS, I lost all photos from the last import. It is stupid sending out a bad test update.

[Марина5C37]

Resenlty most of photos and all presets disappeared on iOS my device. I've already read the articles about this issue and haven't found any info about fixing it, only apologizes. Can you help me with it? 

[JohanElzenga]

See https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

There is a 5.4.1 update that fixes the problem, but the update itself does not restore the images and settings. It only solves the problem for people who had not updated yet. To restore the photos you need to have a way to restore your phone from a backup, like an iPhone from an iCloud backup. https://support.apple.com/en-us/HT204184

[Azul98A2]

I have the same problem, Is there a form to fix it? I mean I want to have back all of my presets and photos

[Wikanda0101]

No they can't fix it, you can see as below.

[Rui5EC0]

What adobe said in that email is right, if you guys have a backup from your iphone on the Apple Cloud, and you have everything syncing there, maybe you can try to restore a version previous from the day of your Lightroom update and save everything from that point. I just excluded that option because I don't have backups on Apple (another montlhy expense) but since there's so many people here with this problem, thought it could be useful to anyone as a Light in the end of the Room. Not sure if that works but I would try that if I had backups 🙂