Help me 🙏🏼 - Unable to find User Presets in Lightroom mobile

Forum|Forum|4 years ago
July 2, 2021
3 replies
314 views

I used the free version, everything was perfect. I bought the full version for a year, then the program was updated and the subscription ended earlier ... All purchased presets and created by me personally for myself - were removed ... Support was disconnected three times, no one can say anything !!! In the end, they said to buy again. I bought a new subscription three times more expensive for a month. But my old presets are gone !!! But this is not the worst thing, now I cannot conceive of new ones. There is no such function anymore !!! Only standard presets and that's it

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nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Lightroom mobile. Looking at the screenshot you've shared, it appears you're in the Profiles panel instead of the Presets panel. With the latest version of Lightroom mobile, the location of the User Presets has changed. You can find the Presets option on the bar at the bottom when you open an image, right next to the Crop option.

In Presets, go to Library & then scroll down to find the User Presets. You can check: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/where-are-my-presets-in-lightroom-mobile/m-p/12124053#M14006

Let us know if this helps!

Regards,

Nikunj

J

juliaship_tattooAuthor

Participant

I used the free version, everything was perfect. I bought the full version for a year, then the program was updated and the subscription ended earlier ... All purchased presets and created by me personally for myself - were removed ... Support was disconnected three times, no one can say anything !!! In the end, they said to buy again. I bought a new subscription three times more expensive for a month. But my old presets are gone !!! But this is not the worst thing, now I cannot conceive of new ones. There is no such function anymore !!! Only standard presets and that's it

J

juliaship_tattooAuthor

Participant

I had a lot of squats I created and bought. Now the paid version has been updated and there is not a single sign. help how to restore them

cmgap

Community Expert

If they are in your desktop Lightroom they should automatically sync to the cloud and your phone. Have you logged out fully from Lightroom and then back in?

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