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Known Participant
December 31, 2022
질문

I freed up 250GB of cloud storage but a week later it says I only have 95.6GB available

  • December 31, 2022
  • 2 답변들
  • 1417 조회

A week ago I deleted approximately 250GB of unedited RAW files to clear up space since I was nearing my 1TB limit.  I exported all files before deleting, and they take up about 270GB on my hard drive after exporting.  On 12/24 after finishing the clean-up work I wrote down that I had 67,846 files in my account, and 249.9GB free, which should keep me in the clear for upcoming vacation photos I plan to take.  But I came back today (12/30) and while I still have 67,846 files, it now shows only 95.6GB free.  I have over 7000 photos and videos in the Deleted folder, but purging a couple dozen of the larger files made no difference to the remaining storage, so I don't think those are counted in my total (and they weren't counted back on 12/24 after deleting the files).  What happened to the roughly 150GB of free space that I no longer have?  My last imported file was on 12/16, before I removed all the old RAW files, and the file count is still 67,846 files, so why are the same number of files now taking up 150GB more space than they did a week ago?

 

이 주제는 답변이 닫혔습니다.

2 답변

JohanElzenga
Community Expert
Community Expert
December 31, 2022

Your screenshot shows that Lightroom is currently syncing. Is it possible that you had a lot of images that were never uploaded to the cloud because your cloud space was full? These images would be uploaded now that there is space again.

 

-- Johan W. Elzenga
Jim Wilde
Community Expert
Community Expert
December 31, 2022

Good thinking, Johan. Well spotted.

Jim Wilde
Community Expert
Community Expert
December 31, 2022

Have you added anything to the Creative Cloud Files folder on your computer? Anything in that folder also counts against you 1 TB cloud space allowance.

johnd21444027작성자
Known Participant
December 31, 2022

I haven't knowingly added anything there.  It does show 107GB.  But isn't that local storage that is synced to the cloud, so it shouldn't be double-counted (once on my HD, once in the cloud)?

 

johnd21444027작성자
Known Participant
December 31, 2022

It probably can't resolve itself because there isn't enough space in your cloud account to handle what you have inadvertently asked it to do. All the images that you have stored in the cloud (more than 900GB when you started the clean-up?) through Lightroom on the MBP have then been copied down to the local drive through the "Store a copy of all originals..." option, but you've elected to store them in the CC Files folder. But when you add images to the CC Files folder they in turn are then uploaded to the cloud and stored in the CC Files space within your 1TB allowance, effectively doubling the amount of space needed in the cloud. But because you haven't got that much space, the CC Files upload pauses until more space in the cloud is available. So you've started clearing out Lightroom photos, which frees up space, which allows the CC Files upload to resume to start using up that space that you freed up. So as some data from CC Files on MBP uploads, it also downloads into CC Files on the iMac....which suggests that so far only 107GB of the 900+ GB in CC Files on the MBP  has been uploaded to the cloud. A long way still to go!

 

To put an end to this, I would suggest the first thing to do on the MBP is to uncheck that option to "Store a copy of all Originals..." on the MBP, which will at least stop the current download/upload cycle on the MBP. Then I would delete all of the data in those two folders in the CC Files folder on the MBP (Lightroom CC and Lightroom M1Max). That will take a little time, and that should also sync the deletions to the corresponding CC Files folder on the iMac. 

 

That then should return your cloud usage back to the 750+ GB that you are expecting.

 

Once that's done we can figure out how to proceed. 


Jim, should I also delete all the data (107.85GB) in the Lightroom M1Max folders on the iMac, rather than let it synch the deletions from the MBP (a much longer process)?  I'm okay waiting if that is the better/safer option.