Lightroom cc for mobile, Export failed

[bhargavtenneti]

Hi,

I have been trying to export a file to my device, but every time I try exporting it a display message says export is failed. I export using the option Highest quality available (have plenty of storage). Please help me on this issue.

Also the app is updated to the latest version available.

[Mohit Goyal]

Hi bhargavtenneti,

Could you please try sign-out & sign-in from the Lightroom mobile app and check if that helps.

Also, could you please share the screenshot of the error and let us know the mobile platform version you are on now?

Regards,

Mohit

[Neeraj.Mohanty]

 Tried your method but it didn't work.

[Narendran Ramadoss]

Am also facing the same problem...when i refer Google to solve this.....your Adobe community person said that logout and login....that also tried....i attached the screenshot for ur reference...plz solve ASAP

 

but the problem still exists...plz help me to recover from this problem....

[Charlie.D]

Hi Narendran Ramadoss

Can you please clarify which device and OS version you are using?  Have you given the Lightroom app permission to access your local storage?

[Narendran Ramadoss]

Am using REDMI NOTE 7S and am using the latest version of the Lightroom software

[Rita5E5C]

I have the same problem. Up until now, when I export a photo, this always happen. I'm using Redmi Note 7. Please, i need help for this. Thank you. 

[Akash Sharma]

Moved to Lightroom CC for mobile & Apple TV​

[DennisAhaus]

Have same problem on iPhone 8, all newest updates (iOS, lightroom). Sometimes it is not possible to export a picture. Neither to the Photos app, nor to dropbox, not to anything. The (german) error is this:

[chaarrliie]

I have the exact same issue and logout/login won't fix it.

[Ignacio Barrientos]

Hi,

are you running into this issue with the same images or occasionally with any image?
Does it still occur on the latest version (4.2)?

Thanks,
Ignacio

[chaarrliie]

Both.

If i import new photos, some may present the issue, and for those that are already there, once I get the problem, it will always be there for those images.

Ans yes, still occur with 4.2

[Ignacio Barrientos]

Could you please send us a diagnostic log from your device?
1. tap three dot menu
2. tap on Settings
3. tap on Help & Support
4. Do a long tap on Visit our Support Forum

now your email client should be invoked, then just tap on Send.

Thanks,
Ignacio

[chaarrliie]

Hum I did that and it has taken me on the forum website, it did not invoke the email client.

Or maybe I should do that on the web platform?

[Ignacio Barrientos]

You need to keep the finger pressed on the link. For several seconds.

If you don't have an email client, the info will be in your clipboard.

[chaarrliie]

OK, thanks! Done!

[chaarrliie]

I’ve switched to the beta 12.2 to see if the bug was still there (and yes), and also tried on an old iPad on 11.3 (and yes, also).

So I’ll do what you ask from a 12.2 beta device...

[Mohamad Aliff5E0F]

i am experiencing the same issue. What i do to resolve the issue is uninstall the app, and reinstall back to my phone, then login back into my account, and everything works like it usually is.

[Neeraj.Mohanty]

I was also facing the same situation, I had more than 200+ picture which I exported by renaming the files.

Now I use a non updated app, v5.4 it works fine till now.

Better use some crack techniques which is best for editing just keep your internet off during editing for privacy and another thing is that if you delete you can't add it back and you can't login with your ID. 

[Anthony5F90]

I have just got this problem as well,but I found a fix. Not sure if its 100% or if it will work for everyone but I just cleared the cache of my app and now it works.

[Neeraj.Mohanty]

I was also facing the same situation, I had more than 200+ picture which I exported by changing their files names. 

Now I use a non updated app, v5.4 it works fine.

Better use some crack techniques which is best for editing just keep your internet off during editing for privacy and another thing is that if you delete you can't add it back and you can't login with your ID. 

[Anthony5F90]

I have just got this problem as well,but I found a fix. Not sure if its 100% or if it will work for everyone but I just cleared the cache of my app and now it works.

[VoiceOfClayton]

Clearing the cache solved this issue for me as well (logging out/in did not). Thank you!

Settings > Local Storage > Clear Cache

[Ignacio Barrientos]

Hi,

which version of the app did you use for this?

thanks,
Ignacio