Lightroom mobile app not importing or showing photos

[BThorns]

I am guessing it was from the latest update,  but I am no longer able to import photos into lightroom mobile and none of the previous photos in lr  albums are showing. (attached pics)  anyone know what might have happened or how to fix? 

[Akash Sharma]

Hi there,

Sorry that Lightroom on your mobile device is not importing or showing any images. Would you mind signing out of the Lightroom mobile app and signing back in and checking that the app is updated to the latest version?

Also, do you see your images on Lightroom Web? Link: https://lightroom.adobe.com/

Thanks,

Akash 

[Veronika M]

Hi there,

I have a similar problem with imported photos not showing. I have a new phone, so I downloaded the app again, logged in and none of my previously imported pics are showing. When I tried to upload the identical picture (transferred from previous device), it looks like it's importing, but then it says it's a duplicate and it's already in the app (but still not showing). What do I do?  I'm a freemium user only. 

[AbhinavAditya]

Hi,

I think the user is a freemium user and won't be able to check on Lightroom Web. As suggested by Akash, you can try first the signing out and signing in. If that does not solves the issue, you can try doing Force Stop the app by going into App Info.

Regards,

Abhinav 

[BThorns · Accepted solution]

So solved the problem,  turns out my memory card in my phone was somehow corrupt (which is where I was storing pics etc)  I installed a new one and all working again.  Strange that that was what was causing the issue with importing even from my phone but yeah,  all good now since removing that card. 

[AbhinavAditya]

Good to know. Thanks for reporting the issue. 

Happy Editing.

Regards,

Abhinav

[tanushreec]

I'm having the same issue on my Samsung mobile phone and I don't have an SD card. So I'm not sure what to do. I've tried uninstalling and reinstalling which temporarily works but it's back to blank squares in a couple of days. Force stop didn't help either.

[Jocelyn22197543qyub]

Hello, 

Did you ever resolve this??  I have the same issue and cannot fix it!  Grrrr so frustrating. 

[conleche]

I also have the exact issue - new phone with android OS and no photos are loading into the app - I've had the phone a week and nothing has loaded. I have about 12000 photos on my account. 

[Coral26146138kpjc]

Ugghhh samee!! please can someone reply... I can see all web images, ive paid for subscription etc. but photos will NOT load, tried Wifi and data...

[Coral26146138kpjc]

Hello not sure if you sorted this, but I sorted mine by putting an SD card in my phone... I used to have one, and then when I changed phones i did not need one.. turns out it was what I needed.. let me know if this helps 

[tanushreec]

I still don't have an SD card in my phone but the issue got fixed after a while (maybe after an update). I uninstalled the app for a few days and then installed it again afterward. It sorted itself out by then.

[gggrtaylor]

 I am having the same problem on an IPad.  I can import photos in any Adobe product 

[Alex22090506c11a]

Also having the same issue on iPadOS, with sd card attached can browse files via Files but will not import.

[Alex22090506c11a]

FYI I have resolved this issue. There was an update pending on my iPad updating and rebooting to iPadOS 15.7 has fixed this import issue for me.

[Łukasz26592111m5q7]

I have a similar issue, seems as the app is importing but nothing is happening. I use the mobile app on iOS. The issue began after importing some photos yesterday, I tried to import around 25 pcs but 8 got in and the rest not. From then on nothing seems to get imported. I logged out/in, checked settings...nothing. Can anyone advise?

[Alex22090506c11a]

Have you tried what I did in my post above?

[Рустам29833930nray]

Я не знаю как у остальных, но я перепробовал всë и единственным решением которое мне помогло, это просто в онлайн конвенте каким бы не было ваше фото, преобразовать его в JPEG.