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robin josephm64363926
Participant
October 28, 2019
Question

Lightroom mobile captures images in Black & White mode

  • October 28, 2019
  • 4 replies
  • 507 views

Hi! So my back camera is stuck on taking black and white photos. I have tried resetting stuff and even re downloading the app without any luck. My front camera takes color photos just fine, but the back camera still won't take color photos. The back camera takes color photos on other apps though.

 

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4 replies

November 5, 2019

Hi all,

I can confirm exactly the same behaviour with the P20 Pro on EMUI 9.1. Lightroom App is Version 5.0, Nov 3, 2019. This is using Pro or Auto Mode, and either DNG or Jpeg. Front camera works in color, but that is n ot the point here. App is unusable at this point in time.

Michael J. Hoffman
Community Expert
Community Expert
October 29, 2019

This issue has been widely reported, and Adobe engineers are aware of it. I haven't seen any hint of a fix yet. See this thread, for example, with some posts from Adobe staff:

https://community.adobe.com/t5/Lightroom-for-mobile-Apple-TV/LR-Camera-no-colour-P20-pro/m-p/10574300#M6427

 

robin josephm64363926
Participant
October 28, 2019

Hei! I am using version 4.4.2 of Lightroom on my Huawei p20 pro. Android version 9. I have tried everything, even checking the photos on my computer. It's only the back camera though, and only when using Lightroom. 

Sahil.Chawla
Adobe Employee
Adobe Employee
October 28, 2019

Hi There,

Sorry to hear about this, could you please let us know the version of Lightroom mobile and the mobile device you're working with?

 

Are there any presets applied to the images?

Regards,
Sahil