Lightroom Mobile (IPAD) : sync very slow

Forum|Forum|2 years ago
August 11, 2023
3 replies
2535 views

I use an IPAD Pro 12.0 from 2023 and Lightrrom Mobile (1Gb cloud option).

I transfer the files (DNG Raw) from the SD card directly from the LR app. Then, when I am back home, connected to the Wifi, the sync with the cloud starts.

But it's so slow ! Almost 20 minutes for a 60Mb file ! IT's not related to the upmload speed from my internet provider, as it works so fast with wetransfer or other file transfer apps (onedrive...). I also use the PC laptop app, and the transfer is OK, not as slow as with the ipad app. But the problem is : I have 220 files in the sync queue form the ipad app, so I need to wait that these are fully transfered...

I can't see a solution from what I found on this help community... Am I alone ?

iPadOS

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luked16882878

Participating Frequently

I have the same problem! Just returned from a trip with 2k images imported directly to LR for iPad, now home and syncing and it looks like it's uploading 1 file every 20 minutes. This is ridiculous. I'm in Australia and on a 'very fast' internet plan.

J

Jon_p_Taylor

Participating Frequently

I have spent a lot of time trying to sort this out, bith doing online research and spending hours with Adobe Helpdesk. You will probably find that this is linked to Sync Issues. If you go online and view your photos (https://lightroom.adobe.com) and then go to All Photos>Sync Issues it is likely you will see a whole bunch of photos. There are a number of community articles on this issue. If you get lucky and delete the photo that is blocking your sync then the whole thing will ease up and go quickly. But Adobe could not guarantee that I would not lose the photos and edits that I had done on iPad. I ended up just wating for 700 files to sync at which point the sync issues all eventually cleared.

This is very frustrating and I still don't have a fix that I can trust. Syncing 200 files today gave me 66 sync issues that I just had to wait to clear again.

M

martiiino

Participating Frequently

Discovered the same, and I think you can only see these sync issues on the web version of LR. But adobe's solution is a bad one. I'm not gonna delete a bunch of photo's with the risk of losing them, esp when it's large amounts.
in the end I waited too and after a month or 2 I finally had it functioning again.

Still, in the back end this should be addressed and resolved.

[abuse removed by moderator]

J

Jon_p_Taylor

Participating Frequently

No you are not alone. I have a very similar setup to you and just started to use LR on iPad pro. I have just got home where I have a fast fiber network. Uploading 500 raw files is taking a very, very long time. It has been running for an hour now and has managed just 25 files. The upload seems to be running in bursts and then showing no progress for minutes at a time. Not what I was hoping for!

M

martiiino

Participating Frequently

You're surely not alone.
I'm working on an Ipad pro 11' from 2020, latest LR mobile version and I just upgraded from 20gb to 1tb, so there were about 8000 jpgs (10-15mb/file) to sync. It has been running for 2 full days and it syncs about 600 files per day. It's terribly slow. I don't even want to imagine if I'd shoot raw and a client is waiting for the upload.
My wifi and internet is stable and fast, and performs very well with things like wetransfer or icloud.

i saw earlier reports on this matter with VERY similar situations and explanations, dating back to 2018 at least. I also saw one thread being locked by an Adobe employee saying that he can hardly imagine that the problems of today are the same as back then, which I personally strongly question.

Paying for storage is fair, but I'd expect a lot more from the speed for this price, and from a name as adobe. Any solutions or info on upcoming updates, anything, is highly appreciated.

M

martiiino

Participating Frequently

I just realised I had an email some months ago that 'sync files' will be diecontinued from feb 1, 2024, and now I wonder what I'll be paying for with a 1TB subscription??