Copy link to clipboard
Copied
Today I went to check my Lightroom Mobile photos synced to the Adobe cloud but couldn't get the Mac app to connect (it continuously said "waiting for connection"). I went to my iPad to check the photos from there and it told me I had no collections. I went over to my iPhone's LR Mobile app and when it first opened, all of my collections were there. Then it went to a loading screen and when it came back it said I had no collections. I had hundreds of pictures synced to the cloud so this is both incredibly frustrating and terrifying. Is this just a connection issue or did all of my photos some how get deleted?
Did you connect a new Lr Desktop catalog to your account? Since Lr Mobile currently only supports one catalog at a time the previous connected catalog will be purged. In that case you should have recieved a caution allert within Lr Desktop. - Guido
Copy link to clipboard
Copied
Hi Peter,
Can you please help me, a massive amount of my photos and presets are gone off my mobile app. I don't know why this happened and I need to restore them.
I would really appreciate the help!
Copy link to clipboard
Copied
Hi I recently lost my Presets on my Lightroom app that I had installed on my phone without knowing of a sort of back up or anything like that so I don't know if my presets were backed up but. How do I access them back
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I have the same issue, I put in an external SD and it gave me a notification and I have all files but none are in LR, please help ... this is on mobile by the way
Copy link to clipboard
Copied
Please browse to lightroom.adobe.com and see if you files are there.
If not, and if you are on iOS, you may be able to recover files using the following method:
How to recover Lightroom for mobile (iOS) photos using iTunes File Sharing
-Peter
Copy link to clipboard
Copied
It is not a cloud issue, I had a problem when an external SD was connected to the (Android) device.
Copy link to clipboard
Copied
Joshua, I would say that your issue isn't related to the topic of the original poster, so it might be best to start a new thread about this issue, or do a search for a thread about your issue with expanded SD card storage under Android.
Copy link to clipboard
Copied
Okay, thank you!
Copy link to clipboard
Copied
I have the same problem i dont know i had connected to pc and lost my photos how can i recover my photos back
Copy link to clipboard
Copied
Using your email associated with this user forum, I only see 1 photo that was on the server and was since deleted. Sounds like your photos did not make it to the server.
If you are using an iOS device, please see if the following helps:
https://helpx.adobe.com/lightroom/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html
Also, make sure you are logging in with the same Adobe ID that you used previously.
-Peter
Copy link to clipboard
Copied
I am having an issue, yesterday the app would not open and kept force closing. I opened the app today to find that all the photos I took for work last weekend are gone and please help me stay out of hot water with my boss.
Copy link to clipboard
Copied
Can you please answer below questions:
1. which platform you are using?
2. How did you import photos to the Lightroom? or did you capture the photos in mobile?
Copy link to clipboard
Copied
Android and I captured them in Lightroom.
Copy link to clipboard
Copied
Can you please do the following steps on your mobile app:
Also can you answer few more questions along with the email:
Copy link to clipboard
Copied
Step one..Done
Yes, it will let me import new images into Lightroom.
Copy link to clipboard
Copied
Hey i don't see your diagnostic logs landing in our email. can you please send them again?
Copy link to clipboard
Copied
Sent them again.
Copy link to clipboard
Copied
Hi Peter-b - Similar thing just happened to me as well. I recently edited a batch of photos on the mobile app and they are all missing. Presets are missing too. Is there any way to recover the photos? Appreciate your help!
Copy link to clipboard
Copied
Hello, I have lost all my Lightroom mobile data from my iPhone. I opened it it has 0 pictures in there I had 200+ pictures but nothing is there. It's so much frustrating I have spend a lot of time clicking pictures and editing them on the mobile. But all of them vanished suddenly. How can I get those back?
Copy link to clipboard
Copied
Hello lightroom so I think this is what happened to me because I got a new laptop and loaded the lightroom program now everything in my Lightroom mobile is gone most of those photos I can not get back how can I recover these and sync them with my new lapto?
Copy link to clipboard
Copied
Hi Peter! I badly need help with my Lr Mobile app. I accidentally deleted the app and I have a lot of memorable photos that i edited there. Im not sure as well if i was able to sync it but I know that I do have an account on it. However upon logging in my details all photos that was on the app are gone. How can I recover it? Badly need help! Thank you in advance. By the way im using the free one and have only one account.
If you can recover all those photos, can you pls send it to my email radwithlove@icloud.com or put it back in the Lr mobile library? Thank you so much and im hoping you can.
Copy link to clipboard
Copied
Your current online catalog was only just created on March 2, so I have a feeling the photos that you want were not previously uploaded. That said, I do see 7 deleted photos and I will try to recover them and send to you.
Other things to check:
- If before you deleted your app, you used a different Adobe ID, see if the photos are there. Use your browser and login to lightroom.adobe.com -- that will show any photos present.
- You can also see if you have the photos available in your iPhone backup. See .https://helpx.adobe.com/lightroom/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html
Copy link to clipboard
Copied
The exact same thing has happened to me. I logged into Lightroom on the web hoping to download my photos onto my laptop, and there was nothing there. I was like "huh, weird", so went back to my mobile app, opened it, and they're all gone?!
Copy link to clipboard
Copied
Alice,
Sorry for the delay. It looks like your account is in a trial state and the catalog is recently created. Is it possible that you have another account with a different email address (looking at the email you use on the forums here).
-Peter
Copy link to clipboard
Copied
Hi Peter,
I'm having a similar issue where I think about half of my photo's have disappeared. First I got the message 'failed to load development version', then it started syncing, and then *poof* half my photo's were gone.
I'm using a OnePlus 3T and never had any issues.
Is there any way to recover the lost photo's? I put a lot of time in editing them and it really saddens me they all seem to be gone.
Kind regards,
Raven