Lightroom mobile Premium not working

[ChloeD25]

I'm paying for the subscription, even tried repaying multiple times and every time I go to the app after a day it says I don't have premium but I am paying for premium... how do I fix it

[Akash Sharma]

Hi there,

Sorry that Lightroom mobile is showing trial expired even after you've purchased the app.

Would you mind checking the below soulutions and let us know if that helps?

• Solution 1: Verify Email address and make sure you’re logged in.
• Solution 2: Restore Purchase using the steps mentioned here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html
• Solution 3: Restarting the device and repeat step 1 and 2
• Solution 4: Contact our engineers by posting to this community post: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-premium-not-working/td... as they are monitoring this issue.

Let us know if that helps.

Thanks,

Akash

[Charlie.D · Accepted solution]

Hi @ChloeD25 

I see you had an Educational Creative Cloud subscription that was either canceled or is missing payment.  I also see separarate Lightroom Mobile subscriptions for your same account which is redundant -- you should cancel at least one to avoid duplicate charges!

To see your subscription please sign into Lightroom Mobile using the same login ID you used to post for help here.

[Sarah Wisson29844726yppp]

Same here. Did all steps recommended, nothing change. Could you please fix it ?

[Amela031403]

Same here, it makes me crazy! 

[Charlie.D]

Hi @Amela031403 

I see a valid new subscription for the email ID you used to post for help.  However, I see no actual usage of the LR app.  If you are already signed into the app, this tells me that you must be signed into some second account.  Please sign into Lightroom with the very same email ID you used to post for help.

If you need additional help, please contact Adobe Support directly.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

[Amela031403]

Hi! There is no second account. Its just this one. I just make the account and I am still looking for the way how it all work. That is the reason there is still nothing uploaded.

However I am trying to sign in on the laptop as well but this is not working at all

[Charlie.D]

hi @Amela031403 

For desktop, have you also installed the Creative Cloud desktop app, and signed into that with your same, subscribed email ID?  If you are signed in with the correct email address, Creative Cloud will confirm your account has a subscription and provide the means to install the app.  If you still need help, it may save time to reach out to Adobe Support directly at https://helpx.adobe.com/contact.html

[Amela031403]

I will give it a try later. The option LR premium is it in the package or not? Should I subscribe for it seperately? Because I notices that I can not do so much with the LR that I have now 

[Charlie.D]

@Amela031403 

Your Lightroom with 1 TB plan includes both desktop and mobile app access.  As long as you sign into the subscribed account / correct email ID, you should be able to enjoy your paid/premium experience on all your devices.

[Amela031403]

So if I understand good, this LR acount its just for storage of the pictures and nothing else?

[Charlie.D]

Hi @Amela031403 

Lightroom is known for its photo editing and file organization abilities, and it's cloud sync feature let's you work on your same set of photos on multiple devices.  You can find more info and resources at; https://www.adobe.com/products/photoshop-lightroom.html 

[tintin_4331]

The same with me.  My phone says active subscription until March 2025, but I cannot access the features. 

[Charlie.D]

Hello @tintin_4331 

Is this working for you now?  It seems like you figured out that you have multiple Lightroom accounts.  You subscription supports only one Lightroom account at a time, so you need to sign in with the correct email address that relates to your LR Mobile Premium plan.  I'll send you a direct message to confirm details more privately

[Charlie.D]

Hi @Sarah Wisson29844726yppp 

Does this seem to work OK for you now?  I see a valid subscription, and the server tells me you have even uploaded data to Lightroom cloud storage.

[Parminder30229422t0sa]

Same issue with me I can't access all the tools.

[Charlie.D]

Hello @Parminder30229422t0sa 

Can you elaborate?  What tools are not working?  Does it help to restart the app? 

I see a new Lightroom Mobile Premium subscription, with data uploaded to cloud storage.  From our side the subscription appears to be working for you.  

[Natalia251160718xes]

Hi! I'm facing the same issue on Adobe for Enterprise plan. Tried "Restore purchases" and still nothing.. Could you fix it please?

[Charlie.D]

Hi @Natalia251160718xes 

Restore Purchase is really only helpful addressing hiccups for users with personal plans subscribed through iOS or Android app stores -- it's not so helpful with enterprise plans.

With a enterprise login, you may have more than one account linked to the same email ID you use to sign in.  I recommend signing out, and signing back in while trying / selecting each business/enterprise account that shows after you enter your user ID and password.  

[Basit31028686tlby]

How can I solve

[Charlie.D]

@Basit31028686tlby 

We need much more info to help you.  What device and operating system version are you running?  Did purchase suceed, or fail with an error?  If your OS subscription history shows an active Lightroom Mobile plan, does it help to try Restore Purchase?  See this page for more info: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

[Leonardo32568619sk5m]

I have the same issue, my phone is a Galaxy S21 FE, Adobe lightroom last version donwloaded at Galaxy store. 

[Charlie.D]

Hi @Leonardo32568619sk5m 

I know LR iOS better.  For faster help, I recommend writing a new post stating your problem, and any error messages you see.  Or contact Adobe Support directly via the chat option on our website.

[TiffPacheco]

I am also not able to use Lr premium features on my mobile but everything else works fine on my desktop and other Adobe apps..? Pls help!! Ty! 

[Charlie.D]

Hello @TiffPacheco 

It seems like you have an Educational plan.  These do not always include Lightroom.  Please contact your plan provider or Administrator for help to confirm you should or shouldn't have Lightroom access.