Lightroom mobile Premium not working

[Chloe5DAD]

I'm paying for the subscription, even tried repaying multiple times and every time I go to the app after a day it says I don't have premium but I am paying for premium... how do I fix it

[Akash Sharma]

Hi there,

Sorry that Lightroom mobile is showing trial expired even after you've purchased the app.

Would you mind checking the below soulutions and let us know if that helps?

• Solution 1: Verify Email address and make sure you’re logged in.
• Solution 2: Restore Purchase using the steps mentioned here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html
• Solution 3: Restarting the device and repeat step 1 and 2
• Solution 4: Contact our engineers by posting to this community post: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-premium-not-working/td... as they are monitoring this issue.

Let us know if that helps.

Thanks,

Akash

[Charlie.D · Accepted solution]

Hi @Chloe5DAD 

I see you had an Educational Creative Cloud subscription that was either canceled or is missing payment.  I also see separarate Lightroom Mobile subscriptions for your same account which is redundant -- you should cancel at least one to avoid duplicate charges!

To see your subscription please sign into Lightroom Mobile using the same login ID you used to post for help here.

[Sarah Wisson29844726yppp]

Same here. Did all steps recommended, nothing change. Could you please fix it ?

[Amela031403]

Same here, it makes me crazy! 

[Charlie.D]

Hi @Amela031403 

I see a valid new subscription for the email ID you used to post for help.  However, I see no actual usage of the LR app.  If you are already signed into the app, this tells me that you must be signed into some second account.  Please sign into Lightroom with the very same email ID you used to post for help.

If you need additional help, please contact Adobe Support directly.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

[Amela031403]

Hi! There is no second account. Its just this one. I just make the account and I am still looking for the way how it all work. That is the reason there is still nothing uploaded.

However I am trying to sign in on the laptop as well but this is not working at all

[Charlie.D]

hi @Amela031403 

For desktop, have you also installed the Creative Cloud desktop app, and signed into that with your same, subscribed email ID?  If you are signed in with the correct email address, Creative Cloud will confirm your account has a subscription and provide the means to install the app.  If you still need help, it may save time to reach out to Adobe Support directly at https://helpx.adobe.com/contact.html

[Amela031403]

I will give it a try later. The option LR premium is it in the package or not? Should I subscribe for it seperately? Because I notices that I can not do so much with the LR that I have now 

[Charlie.D]

@Amela031403 

Your Lightroom with 1 TB plan includes both desktop and mobile app access.  As long as you sign into the subscribed account / correct email ID, you should be able to enjoy your paid/premium experience on all your devices.

[Amela031403]

So if I understand good, this LR acount its just for storage of the pictures and nothing else?

[Charlie.D]

Hi @Amela031403 

Lightroom is known for its photo editing and file organization abilities, and it's cloud sync feature let's you work on your same set of photos on multiple devices.  You can find more info and resources at; https://www.adobe.com/products/photoshop-lightroom.html 

[Charlie.D]

Hi @Sarah Wisson29844726yppp 

Does this seem to work OK for you now?  I see a valid subscription, and the server tells me you have even uploaded data to Lightroom cloud storage.