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Lightroom mobile Premium not working

New Here ,
Feb 23, 2021 Feb 23, 2021

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I'm paying for the subscription, even tried repaying multiple times and every time I go to the app after a day it says I don't have premium but I am paying for premium... how do I fix it

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correct answers 1 Correct answer

Adobe Employee , Feb 25, 2021 Feb 25, 2021

Hi @Chloe5DAD 

I see you had an Educational Creative Cloud subscription that was either canceled or is missing payment.  I also see separarate Lightroom Mobile subscriptions for your same account which is redundant -- you should cancel at least one to avoid duplicate charges!

 

To see your subscription please sign into Lightroom Mobile using the same login ID you used to post for help here.

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Feb 25, 2021 Feb 25, 2021

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Hi there,

 

Sorry that Lightroom mobile is showing trial expired even after you've purchased the app.

 

Would you mind checking the below soulutions and let us know if that helps?

 

 

Let us know if that helps.

 

Thanks,

Akash

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Hi @Chloe5DAD 

I see you had an Educational Creative Cloud subscription that was either canceled or is missing payment.  I also see separarate Lightroom Mobile subscriptions for your same account which is redundant -- you should cancel at least one to avoid duplicate charges!

 

To see your subscription please sign into Lightroom Mobile using the same login ID you used to post for help here.

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New Here ,
May 11, 2023 May 11, 2023

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Same here. Did all steps recommended, nothing change. Could you please fix it ?

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New Here ,
May 11, 2023 May 11, 2023

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Same here, it makes me crazy! 

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Adobe Employee ,
May 11, 2023 May 11, 2023

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Hi @Amela031403 

I see a valid new subscription for the email ID you used to post for help.  However, I see no actual usage of the LR app.  If you are already signed into the app, this tells me that you must be signed into some second account.  Please sign into Lightroom with the very same email ID you used to post for help.

If you need additional help, please contact Adobe Support directly.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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New Here ,
May 11, 2023 May 11, 2023

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Hi! There is no second account. Its just this one. I just make the account and I am still looking for the way how it all work. That is the reason there is still nothing uploaded.

However I am trying to sign in on the laptop as well but this is not working at all

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Adobe Employee ,
May 11, 2023 May 11, 2023

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hi @Amela031403 

For desktop, have you also installed the Creative Cloud desktop app, and signed into that with your same, subscribed email ID?  If you are signed in with the correct email address, Creative Cloud will confirm your account has a subscription and provide the means to install the app.  If you still need help, it may save time to reach out to Adobe Support directly at https://helpx.adobe.com/contact.html

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New Here ,
May 11, 2023 May 11, 2023

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I will give it a try later. The option LR premium is it in the package or not? Should I subscribe for it seperately? Because I notices that I can not do so much with the LR that I have now 

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Adobe Employee ,
May 12, 2023 May 12, 2023

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@Amela031403 

Your Lightroom with 1 TB plan includes both desktop and mobile app access.  As long as you sign into the subscribed account / correct email ID, you should be able to enjoy your paid/premium experience on all your devices.

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New Here ,
May 12, 2023 May 12, 2023

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So if I understand good, this LR acount its just for storage of the pictures and nothing else?

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Adobe Employee ,
May 15, 2023 May 15, 2023

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Hi @Amela031403 

Lightroom is known for its photo editing and file organization abilities, and it's cloud sync feature let's you work on your same set of photos on multiple devices.  You can find more info and resources at; https://www.adobe.com/products/photoshop-lightroom.html 

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Adobe Employee ,
May 11, 2023 May 11, 2023

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Hi @Sarah Wisson29844726yppp 

Does this seem to work OK for you now?  I see a valid subscription, and the server tells me you have even uploaded data to Lightroom cloud storage.

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