Known Participant

Question

lightroom not working since update

Forum|Forum|5 years ago
October 26, 2020
15 replies
947 views

Hi

Hoping someone can help. Since updating lightroom yesterday I cannot see any of my photos nor add any photos. It still shows that there are 28,000 photos however the screen is completely blank, no photos show up, no albums show I also can't 'add photos' the button is greyed out. It's literally just a blank screen. Online chat - cannot get through to anyone. I've been on hold for ages to then be hung up on. Frustratingly i have 4 client albums to be edited asap and i obviously cannot do anything, help!

This topic has been closed for replies.

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Gattaca235

Participant

I got help 2 days ago. My computer was taken over for 2 hours. The CS member said it is a network issue. All firewalls were deactivated (although it had always worked that way). I should wait until all pictures that have sync issues are uploaded to the cloud. My computer is running night and day (5MB/s upload) but there are still several thouhsands of pictures not correctly synced and the I still cannot acces the album I want to work on. Some of the other albums are working though. How long this will take? Before the update, I could work on all pictures, even those that were not synced with the cloud?

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Capybara#2

Known Participant

My problem was solved with help of Adobe staff: I was registered with 2 accounts/mail addresses.... One for the community, one for sw registration. For many years no problem, now ist was an issue. Adobe staff helped me to transfer registration to one account... Thanks!

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Capybara#2

Known Participant

Since I changed this mail address, I get frequent spam mails... Is there a leak?

So far this mail address was used rarely....

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bhumikat

Participant

Same issue, all pictures are missing! They weren't loading at first and I uninstalled and reinstalled the app and now can't even see the pictures 😞

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Natalie5E63Author

Known Participant

So temp fix - I just installed the previous version and adobe told me to wait to update until they contact me, since changing back to the previous version everything works fine !

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Anonymous

Referring to LP Classic:
I recently updated to the latest Version of LR.

Yesterday, I upgraded to the most recent W 10 Version.

LR worked as it is supposed to do, but today I'am "invited" to the free 7 Days Trial Version etc.

LR did not recognize my my registration data....

My subscription is running 'till 2020-12-07

I see a catalog -2-2 date 2020-20-20

and a catalog -2-2-v10 dated 2020-10-28

2020-10-28 I upgraded Windows.... Between the 2 dates the PC was left alone....

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Jao vdL

Community Expert

Robert. It sounds like you are actually running Classic (Lightroom Desktop cloudy does not use catalog files). What you want to do is go into the Creative Cloud app. Then log out of your account (look for the icon at top right that looks like a big nose in a circle). Quit creative cloud app and all other Adobe apps and reboot your computer. Then open creative cloud app and sign back in.

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Jao vdL

Community Expert

All you need to do is to drag the .library file into the trash or recycle bin. I am not sure I understand the phone question. Is your phone's Lightroom installation not syncing to the cloud? On your phone you should see the same as on the web client (https://lightroom.adobe.com ) if everything is set up correctly. Also, when you delete the library copy on your computer it only deletes the local copy. The master copy resides in the cloud so nothing should be deleted as long as you don't have any images that are on your computer but never were synced to the cloud.

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Jao vdL

Community Expert

If you can see all your images on https://lightroom.adobe.com the thing to try is to delete the local copy of your lightroom library. When you start Lightroom after this, it will download a new copy of the library and download new previews. You can find the Library file in your pictures folder and it is called Lightroom Library.lrlibrary (at least on Mac OS X, not sure where they are on windows but I think it is the same). Just drag this in the trash (make sure you quit lightroom first) and restart Lightroom. Since Lightroom cloudy stores everything in the cloud you can do this safely in general as long as you are sure everything is already in the cloud and visible in https://lightroom.adobe.com

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helen5E2C

Participant

How do I delete the folder? Also, will this delete the images on my phone because those are not on the cloud.

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Jao vdL

Community Expert

Are you all able to access all your images on https://lightroom.adobe.com ?

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helen5E2C

Participant

I can see mine yes.

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helen5E2C

Participant

I am also having this issue. Very annoying.

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Nichole0101

Participant

I am also having the same issue. I cannot see photos in my folders when I try to import them. However I can sill see my other photos that I have already imported and edited. They have taken over my computer 3 times with no answer.

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Natalie5E63Author

Known Participant

I can't even see old photos. Did you call them each 3 times or did they actually call you back when they couldn't resolve it the first time? When they couldn't fix it last night they said they would escalate it and get someone to call me again today but I haven't heard anything.....not sure whether to call again or wait.

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vaman0D44

Participant

Am facing the same issue. Reached customer care twice, but no proper response. I have unnecessarily updated lightroom

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