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my edited photos disappeared from the app

New Here ,
Dec 26, 2024 Dec 26, 2024

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Good afternoon. I reinstalled the Lightroom app and all the photos I edited there disappeared. How can I get these photos back?

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iOS: iPhone

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Adobe Employee ,
Dec 27, 2024 Dec 27, 2024

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Hey, @Aliona_. Welcome to the Lightroom Community. I've checked the account you're signed in to the community with, and you currently don't have an active subscription. Have you used any other email address to sign in to Lightroom on your mobile before?

 

If you were logged in to Lightroom mobile with an email account that had an active subscription, the images, edits, and the rest of the data would've synced to the cloud. You can try signing in again with the correct email address to find the images that were on the cloud.

 

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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Community Expert ,
Dec 27, 2024 Dec 27, 2024

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And if you were using the 'Free' app, see this forum link-

FREE MOBILE RESTORE PHOTOS

 

Regards. My System: Lightroom-Classic 14.0, Photoshop 26.0, ACR 17.0, Lightroom 8.0, Lr-iOS 9.0.1, Bridge 15.0.0, Windows-11.

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