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No synch and photos on desktop from mobile

New Here ,
Jan 02, 2022 Jan 02, 2022

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Hi,

I don't see any photos on my desktop Lightroom app. There should be around 400 photos imported from my phone.

Yes, I see photos on web lightroom. I have the latest verson and empty storage 😉 Tryied reinstall, didn't work also.

 

Help!

 

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iOS: iPhone , Windows

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Adobe Employee ,
Jan 07, 2022 Jan 07, 2022

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Hi there,

Sorry to hear that, which operating system are you working on?
As you're able to see the images on Lightroom web, then it means there's something blocking Lightroom to download images from the cloud. Please check if you any security software or firewall that may be interfering with the Lightroom app.

Regards,
Sahil

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Windows

Tried to turn off all firewalls ande restart - it's now working. E.g. premiere rush is synch on my phone and coputer as always.

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Community Expert ,
Jan 07, 2022 Jan 07, 2022

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Are you signed into the same account on your Windows computer and your iPhone? Use the Creative Cloud desktop app to sign in on your computer.

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New Here ,
Jan 07, 2022 Jan 07, 2022

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Yes, same account in both, phone and computer. I'm using Creative Cloud desktop 🙂

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New Here ,
Jan 28, 2022 Jan 28, 2022

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any help please? 😞

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