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P: Subscriptions from Mobile App Stores don't work with Desktop Software

Adobe Employee ,
Aug 07, 2022 Aug 07, 2022

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We get so many questions about this I decided that an authoritative post would be helpful. 

 

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

 

The Desktop subscription includes access to the Mobile product but not vice-versa. 

Lightroom Web is included in all subscriptions. 

If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html 

After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan.


Hopefully this helps. 

 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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macOS , Windows

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New Here ,
Jul 29, 2023 Jul 29, 2023

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I can use the app on my iPad ok. The app worked on my Mac mini too. Now the app on the mini thinks I don't have a subscription. However I can access my account and Lightroom in a browser.

 

any suggestions would be most helpful!

 

 

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Community Expert ,
Jul 29, 2023 Jul 29, 2023

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In the Mac Mini- Are you 'Signed In' with the Adobe Creative Cloud Desktop App?

"The app worked on my Mac mini"- For how long? Was it only for 7-days (a trial?)

Is you subscription with Adobe for the Lightroom Plan?

 

Regards. My System: Lightroom-Classic 13.4, Photoshop 25.9.1, ACR 16.4, Lightroom 7.4, Lr-iOS 9.0.1, Bridge 14.1.1, Windows-11.

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New Here ,
Aug 01, 2023 Aug 01, 2023

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Every time I try to sign in it says it is unable to complete the purchase only personal IDs can be used in the app store. However, I have purchased a year subscription - it allows me to sign on to my phone but not my Macbook. I am using the same apple ID as my phone and email to Adobe. Can someone help me, please?

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Community Expert ,
Aug 01, 2023 Aug 01, 2023

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If you purchased from the App Store- Read the post from @Rikk Flohr: Photography  at the top of this forum thread.

 

"If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa. 
If you've purchased the incorrect subscription for you needs, please contact Adobe Customer Care for correction."

 

Regards. My System: Lightroom-Classic 13.4, Photoshop 25.9.1, ACR 16.4, Lightroom 7.4, Lr-iOS 9.0.1, Bridge 14.1.1, Windows-11.

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Community Expert ,
Aug 01, 2023 Aug 01, 2023

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quote

However, I have purchased a year subscription - it allows me to sign on to my phone but not my Macbook.

By @Claudia31434409b071

 

What @Rob_Cullen said.

 

A year's subscription to which plan exactly?

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New Here ,
Oct 02, 2023 Oct 02, 2023

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What I bought on my mobile phone cannot be used on my computer.When I log in to the same account on my computer, there is no lightroom, only photo shop express.

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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@Liu32659813mwjx 

 

did you purchase the lightroom app from one of the app stores?

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New Here ,
Oct 05, 2023 Oct 05, 2023

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Mein Abo ist abgelaufen, ich habe es in der Lightroom Mobile App verlängert. Jetzt geht die App aber auf dem Laptop nicht mehr. Dort kann ich keine Bilder mehr bearbeiten, mir wird nur angezeigt, ich soll das Abo verlängern, aber das habe ich doch, wo liegt hier das Problem?

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Thanks, this is helpful. Hugh

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New Here ,
Dec 06, 2023 Dec 06, 2023

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Hello, 

 

I have purchased the premium of 100gb/year in my lightroom mobile app in my android mobile in India which is still ongoing and now when i am in germany and opening the same account in my macbook then i am not able to use that premium and they are continuously giving me a pop-up to purchase the premium. Can anyone please help me out urgently, i am really in need as i am a photographer and want to edit and post the photos on my instagram id.

Thanks a lot in Advance

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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Lightroom on mobile (Premium) is purchased via PlayStore/ AppStore and is only applicable to use on mobile devices.

To use Lightroom on a laptop (Mac or PC)and sync your photos, you need a subscription to the Lightroom Plan.

Contact Adobe support and request a Plan change.

 

Contact adobe support by clicking here,

https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
be patient, it can take quite a while to reach a human
If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

The Lightroom Plan-
https://www.adobe.com/products/photoshop-lightroom.html?promoid=3F8XBLKT&mv=other

 

 

Regards. My System: Lightroom-Classic 13.4, Photoshop 25.9.1, ACR 16.4, Lightroom 7.4, Lr-iOS 9.0.1, Bridge 14.1.1, Windows-11.

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New Here ,
Dec 16, 2023 Dec 16, 2023

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Hey, I just started my premium account on my phone but I can't log into it on my computer. When I do it asks me if I want to start a 7 day trial but I've already payed for the premium version. And I can't take away that pop up either. I've tried to shut down the app and uninstall it and log in a multiple times but it doesnt work.

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Community Expert ,
Dec 16, 2023 Dec 16, 2023

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Have you installed the Creative Cloud app on your computer?  You should be able to log in to your new account there, then install Lightroom on your computer and open it from there.    

 

Which premium account did you sign up for on your phone?

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New Here ,
Feb 10, 2024 Feb 10, 2024

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Is this a new thing? I've used the same Lightroom subscription and it's just now giving this alert. I was in the middle of editing of a session and I can't sign back in! Did I lose all of my photos/progress?

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New Here ,
May 03, 2024 May 03, 2024

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Hello, I wanted to ask if Lightroom Premium which I bought on my iPad on PC works too. I mean with the Premium version that I bought on my iPad.

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Community Expert ,
May 03, 2024 May 03, 2024

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New Here ,
May 21, 2024 May 21, 2024

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I have a subscription for Adobe Lightroom for iPad, does this cover me for subscription to Adobe Lightroom Photo Editor, or is this a seperate thing 

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New Here ,
May 21, 2024 May 21, 2024

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I know I only subscribe for mobile (iPad) use, that's fine I don't wish to use on desktop, just not sure if my subscription entitles me to use LR photo editor on mobile devices too

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Community Expert ,
May 21, 2024 May 21, 2024

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Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).

https://www.adobe.com/creativecloud/photography.html

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 21, 2024 May 21, 2024

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quote

I have a subscription for Adobe Lightroom for iPad, does this cover me for subscription to Adobe Lightroom Photo Editor, or is this a seperate thing 

 

Separate subscription.

 

Lightroom for iPad is for iPad only and you subscribe via the Apple App Store.

 

Either one of the Photography Plans includes both Lightroom for desktop and Lightroom for iPad. If you subscribed to a Photography plan, you wouldn't need the iPad only plan.

Compare pricing & plans | Adobe Creative Cloud Photography Plan

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New Here ,
Jul 18, 2024 Jul 18, 2024

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Heyy, im just wondering, i have Lightroom premium that set up on my iPad and phone but when I logged into my account that has premium on my laptop it didn't transfer all let me use premium features. Can somebody please help?

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LEGEND ,
Jul 18, 2024 Jul 18, 2024

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This is a question for the Lightroom (Ecosystem) forum. You have posted in the Lightroom Classic forum but your question is not about Lightroom Classic. Please use a subject line that briefly describes your problem, "How do I" doesn't describe anything.

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New Here ,
Jul 23, 2024 Jul 23, 2024

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LATEST

Hi,

 

I have a subscription Lightroom, i have just purchased a MACBOOK for Photography Editing however it says the 'restore is not available without a purchase'. I am signed in on my iphone and it is working so how do i fix this issue ?

Kind Regards 

 

Brad

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