P: Subscriptions from Mobile App Stores don't work with Desktop Software

[Rikk Flohr: Photography]

We get so many questions about this I decided that an authoritative post would be helpful. 

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa. 

Lightroom Web is included in all subscriptions. 

If you've purchased the incorrect subscription for you needs, please contact Adobe Customer Care for correction.

Hopefully this helps. 

[doublep101]

I can use the app on my iPad ok. The app worked on my Mac mini too. Now the app on the mini thinks I don't have a subscription. However I can access my account and Lightroom in a browser.

any suggestions would be most helpful!

[Rob_Cullen]

In the Mac Mini- Are you 'Signed In' with the Adobe Creative Cloud Desktop App?

"The app worked on my Mac mini"- For how long? Was it only for 7-days (a trial?)

Is you subscription with Adobe for the Lightroom Plan?

[Claudia31434409b071]

Every time I try to sign in it says it is unable to complete the purchase only personal IDs can be used in the app store. However, I have purchased a year subscription - it allows me to sign on to my phone but not my Macbook. I am using the same apple ID as my phone and email to Adobe. Can someone help me, please?

[Rob_Cullen]

If you purchased from the App Store- Read the post from @Rikk Flohr: Photography  at the top of this forum thread.

"If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa. 
If you've purchased the incorrect subscription for you needs, please contact Adobe Customer Care for correction."

[John Waller]

However, I have purchased a year subscription - it allows me to sign on to my phone but not my Macbook.

By @Claudia31434409b071

What @Rob_Cullen said.

A year's subscription to which plan exactly?

[Liu32659813mwjx]

What I bought on my mobile phone cannot be used on my computer.When I log in to the same account on my computer, there is no lightroom, only photo shop express.

 

  

[kglad]

@Liu32659813mwjx 

did you purchase the lightroom app from one of the app stores?

[WiHi39114]

Mein Abo ist abgelaufen, ich habe es in der Lightroom Mobile App verlängert. Jetzt geht die App aber auf dem Laptop nicht mehr. Dort kann ich keine Bilder mehr bearbeiten, mir wird nur angezeigt, ich soll das Abo verlängern, aber das habe ich doch, wo liegt hier das Problem?

[Hugh33001346bgvs]

Thanks, this is helpful. Hugh