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DavidvdB
Participant
October 14, 2024

P: Top of UI screen is not visible or accessible.

  • October 14, 2024
  • 18 replies
  • 5140 views

Hello, 
After installing the latest update, I can't see or access the top part of the screen in Lightroom Mobile. I've tried to reset the app and restart my Macbook, but nothing helps. As you can see on the screenshot, the contrast dial is only partially visible. Everything above is missing, including the Development tab. 

 

Any idea how to fix this? 

    18 replies

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    dccps
    Participant
    February 19, 2025

    I am at a loos for how to get my images to display in lightroom. Every image cuts off the top 25%, regardless of what view: zoom ratio I use.  I have tried everything I can think of and if this can't be fixed soon, I will take this app off my computer and necver try it again!  No other photo editing app is as infuriating as this one.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 19, 2025

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Lightroom forum so that proper help can be offered.


    Scroll down here to see a list of the forums:
    https://community.adobe.com/

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 13, 2025

    Greetings all, 

     

    A new update for Adobe Photography Products has been released.  The February updates contain an update for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for being so patient.

    Rikk Flohr: Adobe Photography Org
    L
    LiamJamesMedia
    Participant
    January 9, 2025

    Hi there, I have a reoccuring issue with Lightroom CC v8.1 where when I load it up it will cut half the screen off and I cant click or scroll up to the other areas it locks itself. Ive had this issue fopr the past 3months and obnly way to fix it is to quit relaunch and half the time that dosnt work either. Any help would be great

     

    [Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

    L
    LiamJamesMedia
    Participant
    January 9, 2025

    Just happend again

    Remigijus86
    Remigijus86
    Participant
    January 8, 2025

    Top bar is comes up on other wirndows

     

    [Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

    L
    lauralaurarogers
    Participant
    January 5, 2025

    Since October my lightroom will not show a full screen, the top is always cut off... you can see in screenshot that the buttons are hiding the content, I can never scroll to the very top - ive updated and done all I know to do! Thanks

     

     

    [Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

    J
    Adobe Employee
    JulieKmoch
    Adobe Employee
    November 27, 2024

    We finally have someone seeing this on the team and are working on a fix. Meanwhile, he noted that if the app is maxed out (dragging the corners out to make the window as big as possible), he doesn't see the problem. Does that help anyone?

    Y
    youngjacuzzi
    Participant
    November 21, 2024

    i cant edit any of my photos cause its looks like my sidebar is zoomed in after the update to 8.0

     

    cant anybody help me out?

     

    ive tried deleting the app and restarting and still nothing 

     

    N
    nick_9581
    Participant
    November 10, 2024

    Not sure when this bug started but really makes it difficulty to upload and edit new photos. Anyone else experience this and has found a fix? 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    November 5, 2024

    updating status and adding bug number

    Rikk Flohr: Adobe Photography Org
    J
    josh_0988
    Participant
    November 5, 2024

    When i open a photo i wanna edit 1/3 of the photo is pushed passed the search bar and only 2/3 of the photo can be seen. i can only see the full photo image when i zoom out 12%.  I also cant access the different tools on the side bar such as (Masking, erasem crop and etc) as it wont let me scroll up or down. This has been annoying since i updated my lightroom today. 

    Julie k
    Community Manager
    Julie kCommunity Manager
    Community Manager
    November 5, 2024

    @josh_0988 if you haven't already, could you try moving your preferences file and restarting to see if that helps? If it does, we'd like to get a copy of your old and new preference file. Let me know and I'll reach out to you privately with my email.

     

    Mac:
    The file is called: com.adobe.lightroomCC.plist and located at:
     /Users/yourusername/Library/Preferences

     

    Then, follow this procedure to reset your preferences:

    Reset Procedure:
    1. Close Lightroom.
    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
    3. Overwrite the Preferences when prompted by the dialog.
    4. Close Lightroom.
    5. Restart Lightroom.

    If it works, we would like to collect your old and new files.

     

    Win:
    The file is called Lightroom CC Preferences.agprefs and is located at:
    C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom CC\Preferences\

    Grab a copy of this file and save it some place safe.

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