Resolution coming out of Lightroom from my Raw Files is 240x240 and look terrible, unusable....

[drotar]

I design digital magazines and have done so for several years. I shoot in Raw and bring them into Lightroom for touch up. This past week i shot a fashion shoot and noticed my photos when i was laying them out in illustrator looked horribly pixelated. I have done over 30 shoots using this method and never experienced this before. I went back to my New York Fashion Week digital magazine i created, like all the rest, in illustrator and looked at the photos used and saw that they were imported from Lightroom at 324 px x 324. Be aware that i am using the exact same camera, the same settings, everything. (I called Sony to check and make sure that the RAW images could not be manipulated in the camera ((they Can't)). So i called Adobe after taking the raw photo first into photshop and checking the dimensions 20 inch by 13 inch by 300 Pixels. When i put them through LIGHTROOM, even if i output them as a TIFF, I still get 240 pixels and they look like crap, this just happened this past week after 5 years of bliss. Someone, anyone, explain to me what is happening and even more so, how i can fix it. I spent 4 hours on the phone today with Adobe. Any ideas PLEASE!!!

[drotar]

I am on a Mac using Ventura 13.01

[kglad]

<moved from using the community >

[drotar]

what does this mean "moved from using the community? I don't understand.

[kglad]

it means you posted in the wrong forum and i moved your message to the correct forum.

[Rikk Flohr: Photography]

To add to @kglad 's comments:

It would help if you could provide the exact version number of Lightroom you are using (Help>System Info).  Screenshots showing your export settings would be of great help also. 

[Rob_Cullen]

Some of my thoughts on these quotes from this post-

"20 inch by 13 inch by 300 Pixels"  -

Is that 300PPI ? ie. images are 6000x3900 Pixels in dimension.

"imported from Lightroom at 324 px x 324"  -

Is that Pixels or PPI?

Are you using mac Photos?  324x324pixels looks like Mac Photos Thumbnails!

But where the 324x324px images come from is a mystery.

"output them as a TIFF, I still get 240 pixels and they look like crap"

Again, Do you mean 240PPI?  Lightroom-Desktop uses the default 240PPI for exports- it does not alter resolution for images of full pixel dimensions (6000x3900).

[drotar]

Adobe Photoshop Lightroom 6.1 / MacOS Ventura 13.0.1. All photos are RAW/ARW shot with a Sony A7Sii   The layout for the photos can be seen at:

https://issuu.com/drotars/docs/celine_wilterntheatre?fr=sNGVhMDUzNTUwNzE

again, my question, PLEASE. IS it possible to change the 240x240 ppi output in Lightroom to 300x300. Yes or No. If yes, how does one go about doing this? 

[Rikk Flohr: Photography]

This post is no longer relevant as the OP was talking about custom settings not default - my mistake

[drotar]

thank you so much, Rikk. This is just what i need to hear. I have discovered the ENHANCE and it seems to fix things but I am wondering what a printer would say to me if i was to try to print say a picture book with a 240x240 ppi when they specifically want a 300x300dpi.  for example, Modern Postcard reqeust this:

Screen and Print Resolution

Screen and Print Resolution To maximize your image quality, images should be 355 PPI (Pixels Per Inch). Learn more about screen and print resolution and how you can get the most of out of your printed piece. For best image quality, your images should be 355 PPI...

how do i work around this?

[drotar]

I just called the printer and they are unaware of the limitations of Lightrooms output. They are taking this question to their engineers so I will have an answer in the next couple of days. Any insights you may have would be helpful as well.

[Rikk Flohr: Photography]

<Irrelevant Content removed> I was mistaken about the OPs request. The correct information is the Pinned post. 

[drotar]

Rikk, just spoke to the printer and they said they cannot use any Adobe Lightroom photos because of the 240x240 resolution. Odd that adobe would offer a software that is unusable with the printing world. your thoughts please.

[Rikk Flohr: Photography]

<Content Removed> Not relevant. See previous post. 

[drotar]

The printers are Modern Postcard in San Diego. A huge printing concern that supplies posters, mailing cards and brochures throughout the United States. I've used them for over 20 years and trust what they tell me. And one thing they stressed today over the phone is that for printing they need 355 x355 ppl resolution to guarantee perfect results. Lightroom is giving me 240 x 240 with no way to adjust it. I think for all Lightroom's genius this is an incredible and serious flaw and Adobe should fix it. I've been on this jag for over a week and i am exhausted. I've spent over 4 hours with Adobe on the phone and an hour today with the printers and i am not one step closer to fixing or understanding why Lightroom has been designed with such an obvious flaw. 

[drotar]

But i do appreciate your help, Rikk. Thank you.!

[Rikk Flohr: Photography]

I think I see the issue now. You need to change from the default dimensions to the custom dimensions. I misunderstood what you were asking earlier. My apologies. I thought you were trying to change the default. Forgive my confusion.

To gain access to the PPI you need to configure your export as follows: 

Change Dimensions to "Custom" 

Change Pixels to "Inches"

I hope this helps. 

Note: I have removed the previous irrelevant content to avoid confusing others on the thread. 

[drotar]

Rikk, I am not finding those settings in my Adobe Photoshop Lightroom 6.1  

Please see mine in the screenshot below.  How do i get to what yours is showing. Are you using classic?

[Rikk Flohr: Photography]

Yes, my screenshot is from Lightroom Desktop 6.1 - released on Dec 13.  It is not Classic.

In your screenshot, change "Small" to "Custom" on the Dimensions control pulldown. That will activate the section containing the Long Side (Value) (Units).  Change units from "pixels" to "inches" and the Resolution box will appear. Enter your 355 in that field. 

[Rob_Cullen · Accepted solution]

Rikk's instructions in screen-clips:

In your export/share, change "Small" to "Custom" on the Dimensions control pulldown.

Set Image Type to JPG

Set Dimensions to [Custom]  (Not 'small', not 'Full Size' )

That will activate the section containing the Long Side (Value) (Units). Change units from "pixels" to "inches".

Type in the intended Long Edge in inches.

and the Resolution box will appear. Enter your 355 in that field. .

Do the math-  10inches at 355ppi will create a JPG with a long edge dimension of 3550 Pixels.  "Resolution" requires you to specify a Size (Inches) AND a PPI value.

[drotar]

Rikk,

after 10 days you have solved the mystery of the universe. Thank YOU so much for your genius and helping me figure this perplexing problem out to the end. This makes it all worthwhile. You deserve a promotion and a raise. Thank you so very much!

[Rikk Flohr: Photography]

Glad we figured out what you needed and the product could deliver. 

[drotar]

Rikk, one last question. In Lightroom mask, I can take a photo with several people and select people and it will give me a Create New Mask and a list of  face skin, body skin, eyebrows........  Wondering if that same list exist with a portrait for just one person. If you notice the portrait of the woman i attached her ankle and her arms need some smoothing out. I cannot focus in on a particular area due to the lack of this list with a single portrait. Your insight please.

[Rikk Flohr: Photography · Accepted solution]

It is there 

Select People Mask option

 Select Round Person Icon by clicking on it.

A list will appear of the various segments. 

 

[drotar]

I swear to God you are my new best friend. thank you.