Samsung Galaxy S23 plus, lightroom crashes

Report · Jul 20, 2023

Samsung Galaxy S23 plus 8GB Ram 256GB storage. When loading RAW image from gallery and editing in lightroom there are numerous crashes using all features eg crop, presets etc.

Also when saving an image, there is a buffering circle showing on the image, the image is sharp. When the circle stops buffering the saved image is blurred.

Attached photo of sharp image and final blurred image.

Hope you can help.

Thanks.

Report · Jul 20, 2023

Hey, @Sharon eco. Welcome to the Lightroom Community. I'll help you figure this out. What version of Android & Lightroom are you working on? Do you work with RAW or JPEG images?

Try keeping the device in Flight Mode & without internet when you launch Lightroom.

Log on to Lightroom Web (https://lightroom.adobe.com) & check for all the images that have synced & uploaded to the cloud. Once you're sure everything is backed up to the cloud, try reinstalling Lightroom & let me know how it goes.

Thanks!
Sameer K

Report · Jul 20, 2023

Hi Sameer, I'm using lightroom version 8.4.2 on Android 13. The same problem happens on my Samsung Galaxy S22 running Android 12 and Lightroom 8.4.2.

The camera is a Sony A7RV.

All photos are imported in RAW to lightroom, then saved as a jpeg.

Thanks.

Report · Jul 20, 2023

Hi Sameer, I'm using lightroom version 8.4.2 on Android 13. The same problem happens on my Samsung Galaxy S22 running Android 12 and Lightroom 8.4.2.
The camera is a Sony A7RV.
All photos are imported in RAW to lightroom, then saved as a jpeg.
Thanks.

By @Sharon eco

Hi Sameer, I have backed images up to the cloud, uninstalled lightroom, re installed lightroom turned on flight mode and photo opens sharp then goes blurred in lightroom.

Report · Jul 20, 2023

There are occasional blurs when you apply edit for a tiny second that Lightroom takes to process the edit.
You can try this too:

Select an image > Click on the cloud icon > Download Original > test again.

If this does not help, please record your screen while you're editing & share the video with us so we can check if it is behaving abnormally.

Thanks!

Sameer K

Report · Jul 21, 2023

Here is a screen recording of what is happening.

Opening a photo that I have done some adjustments on from RAW.
Photo is loading, then I press presets, Adaptive subject then lightroom crashes.
This is just one instance of what is happening.
Lightroom can crash when I select crop or make adjustments to light, colour etc.

Report · Jul 22, 2023

Uploaded another screen recording of processing RAW image, then lightroom crashed again.

Report · Jul 26, 2023

Hey, @Sharon eco. Thanks for the details & the videos you've shared already.

Open Lightroom in Flight mode &, and please send me the Diagnostic logs.

1 - Click on the menu button (three lines) > tap & hold the grey LR icon at the top.
2 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com
Subject: Include your Adobe ID & device name here.

Thanks!
Sameer K

Report · Aug 30, 2024

I would double check your import settings along with camera/lens specific profile & settings in Lightroom to ensure that isn't the issue for the blur.

Also ensure that your export settings are correct including intended format, color profile, and export sharpening. You could also try switching smart previews on or off depending on your current settings.

Unfortunately the issue with freezing or crashing isn't really an app issue it is more of a hardware issue.

I have an S23+ and tested some of the basic AI, masking, and adjustment features while monitoring device systems status, the CPU and RAM tend to max out with even medium intensity tasks.

One thing you could try to at least reduce some crashes would be allocate additional dedicated memory for application processes (essentially uses a set amount of standard internal memory as additional RAM)

- go to device settings

- Go to device care or type "RAM Plus" into the search field

- Turn RAM Plus on and select the desired amount of allocated virtual memory.

This may help reduce crashes but it likely won't resolve the issue entirely as the device simply can't handle the processing requirements of Lightroom mobile.

Report · Mar 10, 2024

Hi, guys.

I have same issue- LR crashing when try to edit Raw .

S23ULTRA, LR v.9.2.0

Suggestion to go in to Fly mode to do editing doesn't satisfy my, its 2024, not early 2000s dude!

Please solution!