I am using the LR app on an iPhone 14Pro with LrC on Mac desktop, all are up to date.
First noticed issue - I went out shooting with my new phone at the weekend (using LR camera) and by the time I got home, the photos were nowhere to be seen on the device (and had not synced).
I had previously been out on two occasions with this phone and the workflow was perfect, all images were where they should be, I happily edited on my phone and iPad and they all appered in LRC in the folders/collections I created. All good.
Since then, I have the totally missing photos mystery and after shooting again today (with LR camera), only three of those photos have appeared in LrC despite the sync being 'complete'.
In the Sync Settings on LrC there are many files showing as 'Downloading':
If I click on one of those blue links, I go to a webpage with this:
I have removed and reinstalled the LR Mobile app and am currently waiting for the thumbnails to reappear.
Before you do anything dramatic like deleting and reinstalling the LrM app on your phone, you really need to ensure that any content that you've added (such as the new pictures taken with the phone) have fully synced to the cloud. They may not have synced down in LrC but you can still verify that they've synced up to the cloud by using the LrWeb app in any browser....simply go to lightroom.adobe.com and sign in using your Adobe ID credentials. That opens a portal directly to your cloud account, where you can check to ensure the new captures have made it there. Only when you've verified that would it be safe to delete and reinstall the LrM app (if they haven't synced, those new captures would be permanently lost when you delete the app).
So start with the LrWeb app to make sure your new captures are safely in the cloud, after which you can then investigate the hold up in downloading them to LrC knowing that they are at least safely in the cloud.
If they have definitely been deleted from LrM then yes, deleting from LrWeb is about the only option. Once you do that, it should also help to clear up the downloading issues in LrC.
I left it over night and as there was no change, I have now deleted the 67 files from LrWeb, the co-responding alerts in the LrC settings panel have now cleared. As a test, I shot one photo with the LR camera which after about 10 minutes has not synced with LrC and is now showing in 'Sync Issues'.
To me, this implies that there is a problem somewhere. I'm currently on my fast home Wifi so there shouldn't be any upload issues.
As another test, I edited a picutre in LrWeb and it immediatley updated in LrC. On LrMobile, there's a blank thumbnail under 'recent edits'
Yes, it does certainly sound as though there's an upload issue from the phone to the cloud.
As an initial step, try force-closing the LrM app on the phone, then reboot the phone, then try taking another picture. Also, you must leave the LrM app open to allow the upload to complete, which I assume you are doing?
The "From Lightroom" or "From Lr Mobile" is a collection set, and as such can only contain collections (albums). Add the image to a new album on your phone and it will appear in that collection set.
N.B. There's nothing special about that collection set, it's just a handy place for Classic to initially place the new collections coming from the cloud. You can move the contained collection to a different collection set, but that would not affect the sync status of the collection or the contained images.
Thank you for your help, I think it's all working again now!
Good to hear!