Updating App takes. a long time

[kmbrlybrtl]

I've just updated the app on my iphone and it was the biggest regret of my life 😭 i got this on my screen stuck 2days already!!! Any solution how to fix this, I'm so afraid ending up uninstalling and reinstalling since I have saved so much photos and presets, and losing them was not an option 😭

 

 

[Charlie.D]

@kmbrlybrtl 

Please do not uninstall.  If you are a free user, deleting the app will delete all the photos, presets, etc. too.

Does it help if you force-quit and relaunch the app?  How about restarting the device?  Please let us know if this helps.

Also, please do a full iTunes/Mac OS Finder or Cloud backup of your device, in case additional troubleshooting is required.

[kmbrlybrtl]

Relaunched and force-quitting it multiple times already!!!! Restarting my phone a lot of times, none of it helps, so hopeless, any other solution options? 

[greule]

could you double check if your phone has still enaough storage left?  Just verify under iOS settings-> general->iphone storage.  - Guido/ Lr QE

[kmbrlybrtl]

I actually updated to a new phone, and here's the storage of both of them. Both are still stuck on the updated screen 3days already.

 

[Charlie.D]

Apologies for the ongoing trouble, @kmbrlybrtl .  It's not clear what's causing this issue.  I'll send you a direct message with some questions soon.

[Katrina27421574kb5j]

Can I please get some help regarding the same kind of issue ? Thank you