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P: Ability to download full resolution file from a shared folder

Community Expert ,
Mar 14, 2017 Mar 14, 2017

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Hi,Please could the recipient of a supplied Collection link be able to download full res files (if held on the server). This could be an option in Mobile and WebThanks

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Android , Chrome OS , iOS: iPhone , iPadOS , macOS , Web , Windows

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52 Comments
Community Expert ,
Jul 15, 2017 Jul 15, 2017

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Perhaps this infographic will help to explain how it's currently designed to work: https://www.lightroomqueen.com/lightroom-mobile-what-is-it/

It sounds like what you want is Lightroom DESKTOP (as opposed to Lightroom for mobile, as advertised in your website quotes) to upload originals to the cloud. That's a very reasonable feature request for future development. It would help add weight to your request, if you were to explain why you specifically want all originals in the cloud. For example, do you want to be able to send a link to someone else, to allow them to download the original raw files? Or perhaps you want to be able to sync the originals to another Lightroom catalog on a laptop? Or perhaps you want to be able to download the originals via a web browser when you're using someone else's computer? Or...?
_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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LEGEND ,
Jul 15, 2017 Jul 15, 2017

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My last comment on the subject as both of you are ADAMANT in your insistence upon ignoring the CUSTOMERS and the obvious BUG.

"Syncing" and "Sharing" is a bi-lateral process. Nowhere does it say as you are saying that the process is NOT bi-lateral, but ONLY applies to files, as you put it, that are "ingested" by Lightroom Mobile.

You clearly don't like customers and have a poor command of the English language.

If it does what you are saying then the ads and everywhere should say, "Lightroom for mobile lets you capture...share Adobe raw DNG photos (only DNG files ingested in Lightroom mobile)...Sync your photos (only lores placeholders for DNG files originally ingested on Lightroom desktop)...to Lightroom on your desktop ."

Sync and Share is BIDIRECTIONAL. Otherwise it is called propagation or downloading, or uploading, or some other unidirectional word.

STOP ARGUING WITH ME. I AM CORRECT. YOU ARE WRONG. I AM THE CUSTOMER.

This is the last moment I will spend on your arrogant disregard of the customer.

Go justify yourselves to the end of time. YOU WILL STILL BE WRONG WRONG WRONG WRONG WRONG! 
   

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Community Expert ,
Jul 15, 2017 Jul 15, 2017

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Customers don't always share the same opinions, so "the customer is always right" doesn't work in this context. I'm a customer like you. The current implementation has lots of advantages, including much faster upload and download speeds. As a result, the customer who wants something changed needs to explain WHY they want it to work a certain way, so that the company can consider all the options and find a compromise that will work for most customers. Adult communication is needed though.

Whether Adobe considers it a bug or a feature request doesn't actually make much material difference. It's not working the way you think it should, but you're not explaining what you're hoping to achieve, so even if they "fixed" it as you're demanding, they'd have no way of knowing whether it now does what you want.

There's no point arguing about who's right or wrong. The point is simply "this is how it's designed to work at the moment" and "what are you trying to accomplish that won't work with the current implementation?"
_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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New Here ,
Dec 26, 2017 Dec 26, 2017

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This is still VERY much needed.  The request really has nothing to for me about editing.  It has everything to do with sharing.  I want people to be able to download the files in the same resolution/dpi that I created them.  Dropping everything to 72 dpi is ABSURD!  I can live with downloads being converted to JPEG. But PLEASE let my work be used they way I intended.  STOP altering it.  Changing the dpi is dramatically changing the quality of the photograph.  

I really like the Lightroom suite of apps.  I still prefer Lightroom Classic to Lightroom CC but I think you will get there in time.  But it is insane to have this cloud based solution with sharable content and then ALTER the content to share it.  I end up having to export the photos and then upload and share them on Google Photos, Amazon Prime Photos or Microsoft One Drive to provide anyone with reasonable quality photos for download.

At least give us a download quality preference setting.  I had updated my Photography plan to the 1 TB option so that I could do exactly this.  It is a complete WASTE of money.

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LEGEND ,
Dec 26, 2017 Dec 26, 2017

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The point is YOU ARE WRONG

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LEGEND ,
Dec 26, 2017 Dec 26, 2017

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Exactly. Unfortunately, the arrogant, dismissive, so-called software engineers on this project don't really care what real customers think. They love to lecture us in their cute millennial way about why we don't need or want what we think and know that we need and want. Total arrogance. Total incompetence. And total disregard for the customer, who, by definition, is always right.

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LEGEND ,
Dec 27, 2017 Dec 27, 2017

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Our family was together for Christmas.  I took lots of photos to share with the family.  I want to give my mom and my wife's sisters the option to download and print the full res photo, not a smart preview.  I found by uploading directly to Lightroom CC rather than thru Lightroom CC Classic the full pic was uploaded.  To make the direct upload was not easy, however, since the photos taken over a few days and were a selected subset.  Making the direct upload involved creating new directories for the desired pics and an upload from the g: drive rather than via Lightroom CC Classic.  It's as if the Adobe engineers intentionally  made the process difficult to discourage full size uploads except for mobile devices.

The kluge process has me investigating Amazon Prime for unlimited full size storage but apparently that has limitations as well. 

I'd like to be able to use the 20G included with my subscription to easily share full size photos until the next family get together when I'd clear the Lightroom CC Album and upload full size photos of the latest family holiday.

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New Here ,
Dec 27, 2017 Dec 27, 2017

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I haven't tried uploading from Lightroom CC yet, but I'll give that a shot on some test files. However the files uploading from Lightroom Classic are the full files. The collections show up in Lightroom CC and opening them gives me the RAW (NEF/NRW) or PSD files for editing. They just seem to be downgraded when trying to download through a web browser from a shared collection.

I'll try a CC upload and see if it is any different

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Community Expert ,
Dec 28, 2017 Dec 28, 2017

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Wendell, John is correct that Classic only uploads smart previews - low res editable versions. CC uploads full size.

I'd love to be able to uploads originals from Classic too. They have, however, made their direction quite clear - that CC will gain future cloud features, Classic won't. I think if they had their way, they'd have removed the existing sync features from Classic, but they're not in the habit of removing features.
_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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LEGEND ,
Apr 23, 2018 Apr 23, 2018

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It would be an extremely useful tool to allow original files to be downloaded by anyone. I would love to use Lightroom as my distribution platform to clients but while they can only download smart previews it's not a suitable option.

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LEGEND ,
Nov 19, 2018 Nov 19, 2018

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Victoria that is so in bad taste to badger a client like that. Why does Lightroom mobile on an iPad grey out the option to export a full size image?

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Community Expert ,
Nov 20, 2018 Nov 20, 2018

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I'm not sure what badgering you're referring to Phillip. 

> Why does Lightroom mobile on an iPad grey out the option to export a full size image?

It would be greyed out if the original wasn't available in the cloud. The Lightroom CC apps all upload originals, however Lightroom Classic only uploads smaller smart previews, therefore the original may not be available to export.
_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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New Here ,
Jan 08, 2019 Jan 08, 2019

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Actually the solution is wrong, is misleading and I agree with Jonathan, for one simple reason, Lightroom Mobile is mobile yes, well it fails 100% on it's core selling point, if you do not haver an Internet connection then you can't work with files when mobile.  

I am reading this forum because I have just got of a 9 hour flight where I wanted to use the time to edit my photos which I have synced from Light Room Classic CC.  Guess what, if no internet connection only a fuzzy thumbnail exists.  This is simply not mobile and Apple Photos seriously does this as advertised without fancy jargon that Adobe uses too hid the woeful limitations.  Adobe's wording is simply wrong and misleading and writing detail behind the scenes does not let them off the hook when its comes to the fact it does not sync in real terms or even download the actual files to an iPad Pro when on the Internet for use offline.

I may be wrong bit this is what is happening in my case even though I have read, re-read, and research extensively why I can't is Lightroom Mobile to edit my photos and synced photos from Lightroom CC.

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New Here ,
Jan 08, 2019 Jan 08, 2019

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That's hardly mobile. Mobile mean that one can work when one is out and about and I fail to see how Lightroom Mobile does that when it does not download the files added to a sync collection.  Apologies if I am doing something wrong but after many days and hours of research I find my sync collections only show un-editable fuzzy thumbnails if I am not able to connect to the internet using Lightroom MOBILE.

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Community Expert ,
Jan 09, 2019 Jan 09, 2019

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> I have just got of a 9 hour flight where I wanted to use the time to edit my photos which I have synced from Light Room Classic CC.

Did you mark the album to be available offline and cache them before you left? Lightroom doesn't download all of the photos to your mobile device because most people don't have enough storage to do that.
_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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New Here ,
Jan 13, 2019 Jan 13, 2019

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I did not know about this and now see this was the issue.  I am so used to Apple Photo's doing this all automatically that I thought it would be the same.  The pain of going to every Album and clicking the sync is painful.

II think Lightroom for the 80/20 of editing needs is brilliant but I am not finding it even remotely convenient for using it as my online storage, syncing and sharing solution.

I have spent a week investigating how best to do this and I am left with Apples Photo's being my main solution and using Lightroom for editing certain photos and then transferring again back to Apple Photo's.

For me what this means is that once a combination of Apple Photo's and plug-ins such as MacPhun can do a few additional things I'll drop Lightroom.

I could go on and on as to why Lightroom CC is not a real solution but instead I will thank you for your response and showing men how to half do what Apple Photo's does in regards to Backing-up, syncing and sharing.

I have learned that Apple have done a reasonable job and sampling this 80/20 need.

Again warm thanks Victoria. 

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LEGEND ,
Feb 11, 2019 Feb 11, 2019

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This doesn't work. Or the mechanism to do it is so non-intuitive and esoteric that it's impractical. LISTEN TO YOUR CUSTOMERS - all we want is to allow people to download the original, full-size JPG and Lightroom is useless to me unless it can do this simple function. For some reason, the people at Adobe have decided not to offer it. Fine, I'll stop subscribing. 

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LEGEND ,
Feb 11, 2019 Feb 11, 2019

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Clearly, the Adobe reps here are trained NOT to listen to customers. Two years have gone by since I clearly explained this MASSIVE BUG in their software (see entire exchange below) that renders it virtually useless for its stated and advertised purpose, and all one gets in response are these childish, condescending, and wholly incorrect lectures from Rikk Flohr, Victoria Bampton, Selondon, all of whom would have been fired long ago if they worked for me for their obstinate refusal to recognize, apologize for, or for that matter DO ANYTHING about this MASSIVE BUG. All they do is criticize and contradict customers who know infinitely more than they do. So WRONG WRONG WRONG. And so it goes.

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New Here ,
Feb 11, 2019 Feb 11, 2019

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I have thought long and hard about the very best way to simply my photography life and came to the following conclusion:

  1. I now import all photos to Apple Photo's, why, because it syncs originals, if I choose or low resolution copies to smaller memory devices, to all my devices, even Windows. This means I can edit on any device and it will sync
  2. I then also now use Affinty Pro on my iPad, iMac as well as lots of truly amazing iOS apps for photography
  3. I shoot in RAW and will miss a few Lightroom Classic & CC bits but a combination of Apple Photo's plug-ins such as Affinity, Noiseless CK, Aurora HDR, Luminar 3, amongst others means I achieve consistent syncing and productivity regardless of which device, all in RAW.
So I have now cancelled my Adobe Cloud subscription and installed them. The final straw was a support chap, who had been trained to act they he did, I say this as it's not the first time, was rude because I misunderstood the syncing functionality between devices, and Classic and CC.

I did not misunderstand, Adobe you pushed it as if it was a slick and Apple Photo's in it's syncing. You use the term syncing when in actual fact its crazy crap form of back-up. It does neither very well yet I am spoke to by support in a way that does not work for me.

I used to use Master Collection, over 6 years you have taken me from using every app you have to none... Nice business couture and model.

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Community Expert ,
Feb 12, 2019 Feb 12, 2019

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Sorry to hear you feel that way Jonathan. Please note that Selondon and I are NOT Adobe Employees, so we can't fix a thing. We can only explain the decisions Adobe have made to date, whether you feel that they're right or wrong. The full discussions are then available to the Adobe staff members, so they can make decisions about changes to the software itself. 
_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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New Here ,
Oct 13, 2021 Oct 13, 2021

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I think that what jonathan is trying to say is the same issue I am having:

 

When I use LR Mobile App or Desktop Version, I have the option to export a SELECTION OF PHOTOS as small/large JPEG's. So far so good, however when I share an album with a client ONLINE, the zip file of the album that they download contains ONLY the SMALLversion of these JPEG's with no option to be able to download the LARGE version. This is a problem when it comes to printing the pictures.

 

The solution I have found is that I must download the high-res pictures on my computer and then use Google Drive to share those images with them. And if for some reason I need to adjust the picture, the changes will have to be Google Drive. This is an issue.

 

It would also be great if the ONLINE version of LR would allow a batch download of the LARGE JPEG's straight from the browser. At the moment I can only download 1 at a time which is very frustratig and time consuming.

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New Here ,
Dec 29, 2021 Dec 29, 2021

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I cant believe that is a bug or error that Lightroom Classic is not able to sync the original file (raw or at least full JPEG) and then download it as original file. I think Adobe developed the feature in a conscious way, in order to block the syncing from Lightroom Classic, I don't know why, but the fact is that today we are still waiting an improvement for share final photos with our clients.

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New Here ,
May 08, 2022 May 08, 2022

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I want to do a back up of my photos from Lightroom. I want to back up only the raw photos with out the editings. Can I do this in bulk? It's taking me so much time to go through each picture and reset it to the original version one by one. How can I download original versions in bulk?

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New Here ,
Aug 10, 2022 Aug 10, 2022

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Hello, I would just like to submit a feature request to enable downloading the originals for files in a specific album; this would make it a lot easier to work on files on another pc with less storage when traveling.
I have about 2TB of images as it stands, and I cant feasibly download all this on the computer I'm currently traveling with, although I could easily manage an album where I only have the final images that I want to adjust and export, and I would even like to be able to turn it off again to delete the raw files from the local computer when I'm done.

 

Throwing it out there in case it's not a technical difficulty stopping it, and just an oversight or something new to implement.

 

Please let me know if you need more details! 

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New Here ,
Aug 02, 2023 Aug 02, 2023

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When I share an album I want to retain the resolution with my originals but I want to apply a scaled resolution when sharing. Scaled resolution could be set in megapixels, percentage, or pixel range.

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