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S
Stickmann
Participant
April 18, 2014
解決済み

Can not log into lightroom mobile on desktop or iPad!?

  • April 18, 2014
  • 返信数 36.
  • 48812 ビュー

i have tryied everything!

re installed twice

spoke to adobe they didnt know they told me they would call me back when they have a soution

its sending me mad!

i only signed up to adobe cc last night if thats any help

plus ive already tried the System Preferences/ Sharing / computer name fix didnt work!

anyone else got this problem

このトピックへの返信は締め切られました。
解決に役立った回答 Ignacio B.

Hi Daniel,

did you try the steps out in the link above (Creative Cloud sign-in errors)?

Thanks,

Ignacio

返信数 36

A
adventurous_Songbird5D31
Participant
July 8, 2018

I am having the exact same issue. I cam log in to cc and open ps and lr. I am also logged in on mobile device. But if I try to log in to lr mobile on desktop it lets me input username/password then nothing.

I have forced stop. Logged out of everything, reopened, logged back in and checked my LAN settings all of which were already has recommended.

What else can I do? I have not been able to log in since I purchased cc. The only reason I did was to be able to sink my LR mobile between mobile device and desktop.

kelptree
kelptree
Participant
February 16, 2018

I have the same problem. Diagnostic log below. Please help!

Lightroom Sync Diagnostic Log

Generated: 2018-02-16T12:42:30-0500

App has been running for 223 seconds (3 minutes, 43 seconds).

This information will be used by Adobe engineers to help diagnose the problem you are reporting.

Table of Contents

  1. Platform Description
  2. HTTP Client : ( unknown )
  3. HTTP Client : LmModelsThread.lua
  4. HTTP Client Imp: WFHttpClientImp.lua
  5. Messaging Processors
  6. Activity Center UI
  7. Lightroom mobile Login

Platform Description

  • getAppDeviceClass: mac
  • getAppIdentifier: Lightroom
  • getAppName: Adobe Lightroom
  • getAppVersion: 6.0
  • getBranchName: master
  • getBuildTarget: Release
  • getDeviceManufacturer: Apple
  • getDeviceModel: Mac
  • getOS: MacOSX
  • getOSVersion: 10.13.
  • isAndroid: false
  • isCocoa: true
  • isConstrainedMemoryDevice: false
  • isDebug: false
  • isDesktop: true
  • isHighDPIDevice: false
  • isMac: true
  • isPhone: false
  • isProduction: false
  • isProfile: false
  • isRelease: true
  • isTablet: false
  • isTornado: false
  • isiOS: false
  • isiPad: false
  • isiPhone: false

HTTP Client : ( unknown )

  • connections:
    • 1: uploadsRequested
    • 2: uploadsDispatched
    • 3: downloadsRequested
    • 4: downloadsDispatched
  • timings:
    • 1: GET
    • 2: PUT
  • totalHttpTime: 0

HTTP Client : LmModelsThread.lua

  • connections:
    • 1: uploadsRequested 0.002.00
    • 2: uploadsDispatched 0.002.00
    • 3: downloadsRequested 0.001.00
    • 4: downloadsDispatched 0.001.00
  • timings:
    • 1: GET 0.000.140
    • 2: PUT 0.000.119
  • totalHttpTime: 0.60493773291819

HTTP Client Imp: WFHttpClientImp.lua

  • counts:
    • 1: GET 0.001.00
    • 2: PUT 0.001.00
  • timings:
    • 1: GET 0.000.124
    • 2: PUT 0.000.118

Messaging Processors

  • LmModelsThread.lua: GC size = 2343K (after GC = 2192K), peak size = 2404K
  • WFDiagnosticLogImp.lua: GC size = 1426K (after GC = 1280K), peak size = 1426K
  • WFHttpClientImp.lua: GC size = 1362K (after GC = 1318K), peak size = 1362K
  • AgKSSystemNotificationsImp.lua: GC size = 1225K (after GC = 1195K), peak size = 1225K
  • KSKeychainServiceImp.lua: GC size = 1194K (after GC = 1193K), peak size = 1194K

Activity Center UI

Lightroom mobile Login

  • loginEvents:
    • 1:
      • timeAtStart: 2018-02-16T12:39:09.798
      • event: signInWithDeviceTokenP
      • getImsAuthUrl:
      • imsPost:
        • status: data
        • timeResolved: 2018-02-16T12:39:10.019
        • countryCode: US
        • displayName: KJ Hare
        • email: [Email address removed - Mod]
        • emailVerified: true
        • expires_in: 86399987
        • token_type: bearer
    • 2:
  • modelData:
    • clientId: Lightroom2
    • deviceId: 8c7ffc3e59fbba508a19474a03cd8b1aa7b89f45a617d49c7946afb109d96cc7
    • languageCode: en-US
    • locale: en-US_en
    • machineName: Kelsey’s iMac
    • regionCode: en
    • scope: openid,AdobeID

J
jonb46256829
Participant
December 26, 2017

I realize this is an old thread. But I have the same problem. I also have a MacBook Pro that can not install LR CC. I have a desktop version of Lightroom 5. Its is "mobile ready" but I cannot login. I have CC account, but I cannot download Lightroom CC. Is there a fix for the login issue?

Here is my diagnostic log:

Lightroom Sync Diagnostic Log

Generated: 2017-12-26T17:01:05-0600

App has been running for 3414 seconds (56 minutes, 54 seconds).

This information will be used by Adobe engineers to help diagnose the problem you are reporting.

Table of Contents

  1. Platform Description
  2. HTTP Client : ( unknown )
  3. HTTP Client : LmModelsThread.lua
  4. HTTP Client Imp: WFHttpClientImp.lua
  5. Messaging Processors
  6. Lightroom mobile Login

Platform Description

  • getAppDeviceClass: mac
  • getAppIdentifier: Lightroom
  • getAppVersion: 5.5
  • getBranchName: master
  • getBuildTarget: Release
  • getDeviceManufacturer: Apple
  • getDeviceModel: Mac
  • getOS: MacOSX
  • getOSVersion: 10.10.
  • isAndroid: false
  • isCocoa: true
  • isConstrainedMemoryDevice: false
  • isDebug: false
  • isDesktop: true
  • isHighDPIDevice: false
  • isMac: true
  • isPhone: false
  • isProduction: false
  • isProfile: false
  • isRelease: true
  • isTablet: false
  • isTornado: false
  • isiOS: false
  • isiPad: false
  • isiPhone: false

HTTP Client : ( unknown )

  • connections:
    • 1: uploadsRequested
    • 2: uploadsDispatched
    • 3: downloadsRequested
    • 4: downloadsDispatched
  • timings:
    • 1: GET
    • 2: PUT
  • totalHttpTime: 0

HTTP Client : LmModelsThread.lua

  • connections:
    • 1: uploadsRequested 0.002.00
    • 2: uploadsDispatched 0.002.00
    • 3: downloadsRequested 0.002.00
    • 4: downloadsDispatched 0.002.00
  • timings:
    • 1: GET 0.001.62
    • 2: PUT 0.000.218
  • totalHttpTime: 5.8224580860015

HTTP Client Imp: WFHttpClientImp.lua

  • counts:
    • 1: GET 0.002.00
    • 2: PUT 0.001.00
  • timings:
    • 1: GET 0.001.39
    • 2: PUT 0.000.217

Messaging Processors

  • LmModelsThread.lua: GC size = 2644K (after GC = 2152K), peak size = 2644K
  • WFHttpClientImp.lua: GC size = 1364K (after GC = 1241K), peak size = 1364K
  • WFDiagnosticLogImp.lua: GC size = 1210K (after GC = 1199K), peak size = 1210K
  • AgKSSystemNotificationsImp.lua: GC size = 1161K (after GC = 1124K), peak size = 1161K
  • KSKeychainServiceImp.lua: GC size = 1125K (after GC = 1123K), peak size = 1125K

Lightroom mobile Login

W
wannabe_snapper
Participating Frequently
January 5, 2018

I have the same issue, but I am unable to see which of the many solutions in this thread are the recommended steps to follow.

I have version details as follows

Lightroom version: CC 2015.1 [ 1025654 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.10 [5]

Application architecture: x64

In the Creative Cloud application, it tells me Lightroom is up to date.

But signing in to sync LR Mobile in Lightroom just results in a blank window "Lightroom mobile" and no sync takes place.

arjunhaarith
Adobe Employee
arjunhaarith
Adobe Employee
January 5, 2018

Please update to the latest version for Lightroom sync to work.

Latest version available as of now is CC 2015.14 , and in the classic side it is Lightroom Classic CC 7.1

Thanks,
Arjun

S
staceyscribbling
Participant
November 9, 2017

I have a similar problem. I sign in to sync on the desktop and the dialog box disappears and no syncing occurs. All this since the update. Please advise.

swomedia
swomedia
Participant
October 13, 2017

I'm having the same problem as everyone is listing. I click "sign in" to lightroom mobile on my desktop. I sign in. Then the window closes and nothing happens. I've had this account synced for over a year with no problems until now.

    Lofoten Film Collective
    Lofoten Film Collective
    Participant
    September 5, 2017

    I have the same problem, and I can't really understand the solution when reading this post...

    Y
    YF70
    Participant
    September 20, 2017

    After doing this I was able to update to 2015.12

    Problem solved:

    I found the problem is due to AAME installing a pref file which DISABLES updates from working in CS products. The AdobeUpdaterAdminPrefs.dat file. This is quite a pain and

    someone installing Adobe CS with AAME may not be aware that this file is being installed, making it very confusing for administrators.

    The solution is to delete or rename the  <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

    Then run Update from Photoshop (or other app probably) and Update works.

    titusm66260129
    titusm66260129
    Participant
    August 16, 2017

    Hey I  can't seem to sync with my lightroom mobile. Whenever I do try to log in, I put in my details to sign in to my profile however it doesn't actually sign in. It just closes that sign in window and I'm not signed in at all. I can put in my details 100 times and I still won't be signed in at all.

    Any kind of help would be much appreciated.

    arjunhaarith
    Adobe Employee
    arjunhaarith
    Adobe Employee
    August 16, 2017

    Hi ,

    Which version of Lightroom are you using ?

    Lightroom has blocked syncing for all version less than 2015.7.

    Please update Lightroom to the latest version (current available is 2015.12) to enable sync

    Thanks,

    Arjun

    M
    mattheww3186360
    Participant
    October 12, 2017

    hi there, i have the same problem sadly.  I can log in to lightroom on my laptop, and i can log into the ap.  but i cant login to lightroom mobile on my laptop and so cant sync.

    im running release 2015.10.1 on my laptop and and v 2.8.2 917020 of the ap on my iphone. 

    thanks in advance,

    Matt

    B
    Bertrand C
    Inspiring
    August 9, 2017

    Hello,

    I'm having the same problem in my Mac. My Adobe Creative Cloud app is runing and singed in, but when I open Lightroom and try to get signed in Lightroom Mobile, it just won't do anything. Also, it's worth mentioning that I have already tried to uninstall and reinstall Lightroom via the Adobe Creative Cloud app, but no luck.

    Can anyone help?

    Thank you

    B
    Bertrand C
    Inspiring
    August 9, 2017

    And now the Creative Cloud app won't even load the Apps tab...

    philipn95815980
    philipn95815980
    Inspiring
    July 17, 2017

    And just to make things worse, now when I try to quit Lightroom, the app hangs and I have to force quit it with Activity Monitor.

    philipn95815980
    philipn95815980
    Inspiring
    July 17, 2017

    Now that dialogue window is appearing and disappearing every few seconds, making it impossible to work with Lightroom !!!

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