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Can not log into lightroom mobile on desktop or iPad!?

New Here ,
Apr 18, 2014

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i have tryied everything!

re installed twice

spoke to adobe they didnt know they told me they would call me back when they have a soution

its sending me mad!

i only signed up to adobe cc last night if thats any help

plus ive already tried the System Preferences/ Sharing / computer name fix didnt work!

anyone else got this problem

Hi Daniel,

did you try the steps out in the link above (Creative Cloud sign-in errors)?

Thanks,

Ignacio

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Can not log into lightroom mobile on desktop or iPad!?

New Here ,
Apr 18, 2014

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i have tryied everything!

re installed twice

spoke to adobe they didnt know they told me they would call me back when they have a soution

its sending me mad!

i only signed up to adobe cc last night if thats any help

plus ive already tried the System Preferences/ Sharing / computer name fix didnt work!

anyone else got this problem

Hi Daniel,

did you try the steps out in the link above (Creative Cloud sign-in errors)?

Thanks,

Ignacio

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Apr 18, 2014 0
158 Replies 158
Most Valuable Participant ,
Apr 18, 2014

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Link for Download & Install & Setup & Activation may help

-Chat http://www.adobe.com/support/download-install/supportinfo/

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Apr 18, 2014 0
Adobe Community Professional ,
Apr 18, 2014

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What happens when you try to log in?

What error message do you get exactly?

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Apr 18, 2014 0
New Here ,
Apr 18, 2014

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when i log in on my desktop i enter my details then press enter the login screen just disappears

but still asks me to login under the "get started with lightroom mobile" section

on my iPad i enter my details then a circle loading icon just spins forever

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Apr 18, 2014 0
New Here ,
Jul 29, 2018

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I'm experiencing the same problem when attempting to log in from my tablet - I enter my password and it just says "connecting" forever when trying to login from lightroom. If I log in on any other platform it works.

I've also followed instructions noted for connection errors in this forum as well as restarting, uninstalling and reinstalling, and checking IE security settings.

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Jul 29, 2018 0
New Here ,
Oct 08, 2019

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I am having this same issue! Did you figure it out?

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Oct 08, 2019 0
LEGEND ,
Apr 18, 2014

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[Moved to Lightroom forum.]

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Apr 18, 2014 0
Adobe Employee ,
Apr 22, 2014

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Could you please try to force quit Lightroom mobile and restart. Let me know if that helps. thanks Guido

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Apr 22, 2014 0
Explorer ,
Aug 25, 2016

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image.jpgHi!  I am traveling and do not have access to my PC.  I am using my iPad to review photos. Well, I WAS using my iPad until now when I can no longer log in. I use LR CC.  I Have done a hard reset on my iPad five or six times with no change in the screen of Lightroom Mobile. I simply cannot access my photos at all. Here is the screen shot in Lightroom Mobile that I keep getting.  Any suggestions??

Thanks,

Deb

P.S. I have tried many times over the past two days to access my photos in LRMobile.

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Aug 25, 2016 0
Adobe Employee ,
Sep 02, 2016

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Hi Deborah.I've just send you a private message. Guido

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Sep 02, 2016 0
New Here ,
May 06, 2014

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I have the same problem,too.

The same situation. I can't log on lightroom on my mac, Web or ipad.

Help me plz.

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May 06, 2014 0
Adobe Employee ,
May 08, 2014

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Please re-sign-in. You should be good now. - Guido

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May 08, 2014 1
New Here ,
May 08, 2014

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It is working now. Thanks for your help, Greule.

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May 08, 2014 0
New Here ,
Jul 17, 2017

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How did you get this issue resolved?

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Jul 17, 2017 0
New Here ,
Sep 03, 2017

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This is a really lazy response.

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Sep 03, 2017 0
New Here ,
Sep 25, 2017

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I have the same problem. I have tried restarting it but same issue.

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Sep 25, 2017 0
New Here ,
Dec 26, 2017

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I am having this same issue.

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Dec 26, 2017 0
Adobe Employee ,
Jan 04, 2018

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Please update to the latest version for Lightroom sync to work.

Latest version available as of now is CC 2015.14 , and in the classic side it is Lightroom Classic CC 7.1

Thanks,
Arjun

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Jan 04, 2018 0
New Here ,
Jul 16, 2018

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I have updated both versions and cannot log into LR mobile from LR5. I log in and the popup goes blank.

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Jul 16, 2018 0
Community Beginner ,
May 10, 2014

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I have been trying to sign in to lightroom mobile since the day it was available. I can sign in on my ipad but not on my PC. Tried all I could think of but to no avail.

Any help would be greatly appreciated.

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May 10, 2014 0
New Here ,
May 11, 2014

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MMy problem is that I csn sign in but i don't see any of the photos in the three cata logs thst I have transferred to mobile,....nor can I see the photos dorm my i pad photo streem

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May 11, 2014 0
Adobe Employee ,
May 12, 2014

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Could you please add a Lightroom diagnostig.log. You can trigger this via Preferences->Lightroom Mobile and when you hold down the alt-key you will notice an additional "Generate Diagnostig log" button

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May 12, 2014 0
Community Beginner ,
May 12, 2014

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Thanks for the reply greule. Here is the log.. Hopefully it will help.

Thanks again.

Lightroom Sync Diagnostic Log

Generated: 2014-05-12T15:29:40 -0400

App has been running for 51 seconds.

This information will be used by Adobe engineers to help diagnose the problem you are reporting.

Table of Contents

  1. Platform Description
  2. HTTP Client : ( unknown )
  3. HTTP Client : AgWFSyncModelsImp.lua
  4. HTTP Client Imp: WFHttpClientImp.lua
  5. Messaging Processors
  6. Activity Center UI

 


Platform Description

(empty table)


HTTP Client : ( unknown )

  • connections:
    • 1: uploadsRequested
    • 2: uploadsDispatched
    • 3: downloadsRequested
    • 4: downloadsDispatched
  • timings:
    • 1: GET
    • 2: PUT
  • totalHttpTime: 0

   


HTTP Client : AgWFSyncModelsImp.lua

  • connections:
    • 1: uploadsRequested
    • 2: uploadsDispatched
    • 3: downloadsRequested
    • 4: downloadsDispatched
  • timings:
    • 1: GET
    • 2: PUT
  • totalHttpTime: 0

   


HTTP Client Imp: WFHttpClientImp.lua

  • counts:
    • 1: GET
    • 2: PUT
  • timings:
    • 1: GET
    • 2: PUT

   


Messaging Processors

  • AgWFSyncModelsImp.lua: GC size = 1798K (after GC = 1772K), peak size = 1798K
  • WFDiagnosticLogImp.lua: GC size = 1228K (after GC = 1206K), peak size = 1228K
  • WFHttpClientImp.lua: GC size = 1218K (after GC = 1217K), peak size = 1218K
  • AgKSSystemNotificationsImp.lua: GC size = 1134K (after GC = 1131K), peak size = 1134K
  • KSKeychainServiceImp.lua: GC size = 1133K (after GC = 1131K), peak size = 1133K

   


Activity Center UI

  • loginDialog:
    • navigateSteps: (empty table)
  • ozTokens:
    • deviceTokenForCatalogCalls:
      • 1:
        • result: (token redacted)
        • status: data
        • timeAtStart: 2014-05-12T15:28:54.730
        • timeResolved: 2014-05-12T15:28:54.796
        • timeSignaled: 2014-05-12T15:28:54.796
    • storeTokenCalls: (empty table)
  • serverStatus: (empty table)
  • userInfo:
    • daysRemainingInTrial: false
    • hasValidConnectionToOz: false
    • isSyncingUserInfo: false
    • shouldSyncUserInfo: false

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May 12, 2014 0
Adobe Employee ,
May 13, 2014

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Thanks. I'll touch-base with our devs on this. Guido

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May 13, 2014 0