Participant

Answered

Fixed: DNG imports after 6.2 update doesn't show the edits

Forum|Forum|5 years ago
March 16, 2021
21 replies
19910 views

I follow the instructions to download presets and add them to my Lightroom mobile app. I open the DNG file in Lightroom, click the three dots on the top right, click create preset and save it as a new preset. But then when I go to my photos to use the preset, the photo doesn't change. The preset doesn't add any filter to my photo. Any ideas how to make the presets work??

{Moderator note: Edited the thread title, LRMI-4201708, 4201709}

This topic has been closed for replies.

Correct answer Akash Sharma

Greetings,

Lightroom Mobile for iOS (iPhone & iPad) 6.2.1 was released earlier today and contains a fix for this issue.

If you previously downloaded Lightroom 6.2 you should install this update as soon as possible to avoid this issue.

Note: To fix images that were affected you need to do the following:

Install 6.2.1
Delete the file and move to trash
Re-import the file again

Thank you for your patience.

Akash

Show previous replies

Sin Postal Adobe

Participant

Any update to this issue? Im receiving a lot of messages of clients regarding this situation

K

Kelsey5E70

Participating Frequently

I've been speaking to Adobe Customer Service that I've been told it will take weeks until this bug is fixed.

A

Anonymous

Really? 😩

but at least they will correct it, it is already very good to know. 🙏

amnee10700551

Participant

Have there been any updates regarding this issue? I'm going crazy over here not being able to import and use my presets!

Sara Lou

Participating Frequently

You can still import your Presets using lightroom.adobe.com

Log in with same account information you are using for your Lightroom App. Click + button and import the DNG files.

The DNGs will appear in "all photos" folder in your Lightroom Mobile App. From there you can save and use your Presets. Make sure sync is on in your Lightroom App.

If you see a cloud with a strike through it you need to reinstall your App.You will have a 30 day trial to use this feature.

Let me know if that helps!

amnee10700551

Participant

This helped! Thank you so much 🙏☺️

A

Anonymous

After updating the lightroom (version 6.2) does not matter the presets in DNG file.
I have a subscription and am now unable to work for an adobe error.
When will this be corrected?

Please Adobe.

Sahil.Chawla

Adobe Employee

Hi there,

Welcome to the community!

This issue has been logged as a bug and our product team is working on a fix for the same which might be out very soon. You may check and follow this conversation for any updates regarding this. https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/m-dng-imports-after-6-2-update-doesn-t-the-edits/td-p/11900241

Regards,
Sahil

J

john_var

Participant

When I import a DNG file with settings into the Lightroom app, all settings of the DNG files are reset to 0. The problem appeared after updating the app to 6.2.0. Can you please fix this?

I

iambevinleigh

Participating Frequently

You can see Adobe's response in this thread: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/m-dng-imports-after-6-2-update-doesn-t-the-edits/td-p/11900241/

Looks like it's a bug and they're working on it.

F

Filippo5D9B

Participant

I sell presets online and 4 of my customers since yesterday have told me that they have the same issue. This was the first time ever that something like this happened. I verified their imports and the integrity of the files and there is nothing wrong with the Files or the process that they follow. The presets seem to be blank on their end, they miss the information.

L

Lisias0101

Participant

the same thing happened to me

F

Felisha5CD8

Participant

Hi, I also have the same trouble on importing dng. Usually after import dng file to lightroom the color of its preset will showing. However this doesn't showing. Have try to uninstall and re-install, download through different browser, still the same. Yes, I am importing dng photo and No, I don't reset the photo. I am using the latest version of lightroom in appstore. Please fix this issue. Thank you.

D

defaulto1r3pa00x0j1

Participant

Updating to LR 6.2 is causing DNG files to not import settings! This is a huge issue, especially for many businesses that I hope they resolve within the next 24 hours! 😩

P

Petr5C7C

Participant

They confirmed DNGs are not supported anymore.

F

Filippo5D9B

Participant

Wtf tides that mean? What's supported then?

Sara Lou

Participating Frequently

With the new Lightroom Mobile App update for iOS (6.2) you cannot upload DNG files and save a Preset fro that DNG File.

For Android you can upload xmp files by using the "Import Presets" option.

For iPhone if you have Lightroom CC you can sync your LR App to your Desktop Lightroom by signing into the same account on your LR App as you are signed into on your Desktop Lightroom.

Make sure both have sync turned on.

Hopefully they update the iOS soon to have the "Import Presets" feature!!!!

When you import a Preset to your Desktop Lightroom it will also import a Preset to your Mobile Lightroom.

J

jesskettle

Participating Frequently

I'm am officially FREAKING OUT. Adobe, WHY?!

J

jesskettle

Participating Frequently

Hey guys, I just updated the new version of lightroom mobile 6.2 and now when I import dng files with settings applied, the settings do not load! I sell mobile presets and customers download the .dng files and create presets from them once importing, so needless to say, I'm panicking. SOS!

Sara Lou

Participating Frequently

Hi Jess,

Please read the thread here: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/downloaded-presets-won-t-work/td-p/11900241

Sara Lou

Participating Frequently

Also workarounds here:

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-app-6-2-doesn-t-support-dng-uploads-to-save-presets/td-p/11902973

D

defaulttsn9qrk53l1h

Participant

After having opened a DNG (with a preset), the preset is not showing. I can only see the original photo, not the modified photo.
Could someone help me? Thanks