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My presets are gone!

New Here ,
Dec 12, 2018

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My free lightroom cc app updated last night and now all of my presets are gone. I’m using an iPhone and I tried saving them again but no luck

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Presets or profiles, Problem or error

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My presets are gone!

New Here ,
Dec 12, 2018

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My free lightroom cc app updated last night and now all of my presets are gone. I’m using an iPhone and I tried saving them again but no luck

Topics

Presets or profiles, Problem or error

Views

12.3K

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Dec 12, 2018 0
Community Beginner ,
Dec 13, 2018

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Hello! Mine are gone aswell.

I've had them for avbout a month, but after the latest update on my Iphone - They can't be used anymore.

Please help me. I've payed a lot for these presets.

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Dec 13, 2018 1
Adobe Employee ,
Dec 13, 2018

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Did I get it right that the presets you have created via the Lr Mobile create-preset option are no longer listed under your user presets after the Lr Mobile 4.1 update? Or have you created the presets based on a e.g. dng captured photo and you try now to apply the preset on a jpg/-or heic?  - Guido/Lr Mobile QE

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Dec 13, 2018 0
Community Beginner ,
Dec 14, 2018

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Hi, same issue as mine. presets were created based on dng. Tried it again to export the dng from dropbox to lightroom app and it is not showing.

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Dec 14, 2018 0
Adobe Employee ,
Dec 14, 2018

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when you open up a dng within Lr Mobile, e.g create a dng via the Lr Mobile camera and when you then open the presets panel do you get the presets listed again? - Guido/ lr Mobile QE

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Dec 14, 2018 0
Community Beginner ,
Dec 14, 2018

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No presets listed. Just the default presets listed

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Dec 14, 2018 1
Adobe Employee ,
Dec 14, 2018

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Have you re-installed the Lr Mobile app or updated a new iPhone from an iOS backup?

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Dec 14, 2018 0
Community Beginner ,
Dec 14, 2018

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I’ve updated my dropbox and lightroom cc app last night.

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Dec 14, 2018 0
Adobe Employee ,
Dec 14, 2018

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Does it help to logout and in again?

Thanks,
Ignacio

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Dec 14, 2018 0
Community Beginner ,
Dec 14, 2018

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Same issue as mine

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Dec 14, 2018 0
New Here ,
Dec 14, 2018

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Mine are gone too! I’m so disappointed. I paid a lot of money for these presets. I hope they can fix this soon.

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Dec 14, 2018 0
New Here ,
Dec 14, 2018

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they REALLY need to fix this asap! i’m so frustrated!

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Dec 14, 2018 0
Explorer ,
Dec 15, 2018

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Same here: recently imported presets (Replichrome e.g.) disappeared. Only the group and the included reset preset is still there. On trying to re-import LR CC says all imported but they don’t show up anywhere

for some reason however all the Mastin Labs presets are still available.

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Dec 15, 2018 0
Explorer ,
Dec 15, 2018

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OK, looks like I figured out what‘s going on here: the presets in CC are actually there however they don’t show up in case they are not compatible with the file type, in my case jpg while I usually work with RAWs

In CC CLASSIC the “incompatible“ presets show up in italic ore are even hidden once selected to do so in the preference panel.

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Dec 15, 2018 0
Adobe Community Professional ,
Dec 15, 2018

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As of the latest update, presets now show up even if not all settings are compatible. In case they are applied, only the relevant (compatible) settings are applied.

New features summary for the December 2018 release of Lightroom CC

So, try updating to the latest release (Dec 10 2018) and see if that helps.

Mike

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Dec 15, 2018 0
Explorer ,
Dec 15, 2018

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These latest updates created all that mess!

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Dec 15, 2018 0