Participant

Question

My presets are gone!

Forum|Forum|7 years ago
December 12, 2018
12 replies
15414 views

My free lightroom cc app updated last night and now all of my presets are gone. I’m using an iPhone and I tried saving them again but no luck

This topic has been closed for replies.

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Brittany5E10

Participant

Mine are all gone too! This is the second time it's happened to me in a year and I've lost everything! Where did they all go? I paid a lot of money for them!

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Culev5EAF

Participant

Same issue as mine. Help!

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Ericka Loftus

Participant

My presets went missing after I synced lightroom mobile and lightroom on my desktop and now I cant find them

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Ignacio B.

Participating Frequently

Hi,

preset sync only works over Lightroom CC, i.e. not Classic.

How to install Presets and Profiles in Lightroom CC

Did you create a new account on the Mac?
Do I understand it correctly that you are using the same accounts on the phone and desktop?

Which version of Classic did you use when you started to sync over the desktop?

Thanks,
Ignacio

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fabz82

Participant

hi Ignacio - same issue here - plz check your inbox, I sent the diagnostic logs. thanks! fab

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elizabethp96692593

Participant

I am having a similar issue. I started using Lightroom Mobile last week and purchased a LOT of presets. I spent a great deal of time (& $) uploading them, organizing etc, and created my own preset which I loved.

All was fine until I created an Adobe Creative Cloud account on my Mac. I installed a preset collection to Lightroom Classic with no issue (I thought). When I opened Lightroom on my iPhone, I saw all of my presets/photos were gone, except the one photo I used to add the desktop preset collection on my computer.

Is it possible to recover all the presets I lost on my phone? While I can upload my mobile presets back on mobile version, I'm concerned that this may happen all over again

I would love everything to sync between Lightroom Classic, Lightroom CC, and Lightroom Mobile.

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Ignacio B.

Participating Frequently

Do you recall having answered a dialog in Lightroom classic before starting to sync the account?
It sounds as if you might have switched catalogs.

Sync Lightroom Classic with Lightroom CC Ecosystem |

Note: You can sync only one Lightroom catalog at a time. If you switch to syncing another catalog, your photos and collections will be deleted from Lightroom for mobile, but images stored on your computer will not be deleted.

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ashleypa4

Participant

on the mobile app, click on presets. On the top left corner of the presets tab that pops up it will have the word “color” with a drop down arrow. Click that and scroll down to “user presets” and they will show up.

I had had the same problem!

lyzalittle

Participant

I’m not seeing a box in the left hand corner and I see nowhere with the clicking on “color” option??

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natalier37255405

Participant

Is there a way to make presets compatible with all files?

greule

Inspiring

The corresponding presets will only show up when you open up a photo processed from the camera model the preset was created for. Could you double check this. Hope this helps.-Guido

iq-foto

Participating Frequently

you're just joking, right???

iq-foto

Participating Frequently

Same here: recently imported presets (Replichrome e.g.) disappeared. Only the group and the included reset preset is still there. On trying to re-import LR CC says all imported but they don’t show up anywhere

for some reason however all the Mastin Labs presets are still available.

iq-foto

Participating Frequently

OK, looks like I figured out what‘s going on here: the presets in CC are actually there however they don’t show up in case they are not compatible with the file type, in my case jpg while I usually work with RAWs

In CC CLASSIC the “incompatible“ presets show up in italic ore are even hidden once selected to do so in the preference panel.

Michael J. Hoffman

Community Expert

As of the latest update, presets now show up even if not all settings are compatible. In case they are applied, only the relevant (compatible) settings are applied.

New features summary for the December 2018 release of Lightroom CC

So, try updating to the latest release (Dec 10 2018) and see if that helps.

Mike