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Participating Frequently
Apr 17, 2023 2:56 PM UTC
Released

P: Beta 25 Save Issues

Hi ( sorry German ) , Photoshop Beta 25 NOT Save JPG, the Jpg comes Later and the saved Picture have no Picture Thumbnail !  Iam Roll Back to 24.7 and all works Fine, whats your Problem ???? Thanx and greets

107 replies

Participant
Aug 23, 2023 4:12 PM UTC

Yeah, the dialogue box didn't pop up for me to even do that. When I hit
comand+shift+s nothing pops up, same if I went through the menu bar. I hid
and unhid all the windows, but to no avail and I had to create the image
from scratch.

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[image: GLYTCH Energy_Banners_EmailSignature3.jpg]
Soleil Kowalski
[personal information removed as per forum guidelines]

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CShubert
Community Manager
Community Manager
Aug 23, 2023 3:42 PM UTC

Hi all, curious if doing a replacement of Ps beta prefs has any help with this issue?

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

 

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Sandy_JH
Participating Frequently
Aug 23, 2023 3:00 PM UTC

Photoshop (BETA) will not save the image after I worked on it on my iMac. I tryed everything.

Very upsetting since I worked on this image for 30 mins.

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Participant
Aug 23, 2023 2:43 PM UTC

Hi there! Just found a temporary solution. We were able to save the PSD file to Cretive Cloud storage.

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CShubert
Community Manager
Community Manager
Aug 23, 2023 2:23 PM UTC

Hi all, the team would like to see if this works for any Mac customers... In preferences, make sure that None is seclected for Content Credentials (Beta): Document Settings.

 

If this works, please report here so the team knows if this worked or not.

 

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Participant
Aug 23, 2023 12:37 PM UTC

I go to save to web and can't export my png. It does save by overwriting but I didn't manage to save a new file

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Participant
Aug 22, 2023 7:25 PM UTC

Hi! Same problem right now in a Mac Mini M2 Pro. Using lastest version 25.0.0

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Participant
Aug 22, 2023 3:31 PM UTC

I opened a .jpg file, worked on it, added layers, etc., but when I click on either 'save' or 'save as' nothing happens. If I hit close, the 'do you want to save?' window shows up, but it I click on 'save', again nothing happens. I have no other option than losing the project. 

This is the first file I work on after updating the app.

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J E L
Community Expert
Community Expert
Aug 22, 2023 5:59 PM UTC

@Michelle302974618px2, if you have a JPG file and add layers, both “Save” and “Save As” will prompt you to save the file as a PSD file, with no option for JPG. To save as a JPG, use one of the File > Export options. Note that saving and resaving JPG files can reduce your image quality. If you are having a different problem, let us know.

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CShubert
Community Manager
Community Manager
Aug 22, 2023 2:59 PM UTC

Hi all, could we ask any Mac customer with this issue run and share the results of this?

https://helpx.adobe.com/in/photoshop/kb/how-to-get-a-process-sample-or-spindump.html

 

Please share the file/results with me here: shubert@adobe.com

 

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CShubert
Community Manager
Community Manager
Aug 22, 2023 2:04 PM UTC

Hi all, please update to the latest Ps beta and let us know if this solves this issue: Adobe Photoshop Version: 25.0.0 20230820.m.2296 c61c3a5 x64

 

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