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Patrick Bu.
Participant
April 14, 2023

P: Generative Fill Button greyed out (age)

  • April 14, 2023
  • 385 replies
  • 238475 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

    385 replies

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    N
    neanja305076703e4f
    Participant
    June 14, 2023

    when I try to type something in the bar for ai thing i can't it keeps telling me that I don't have 18 years anyone knows how to fix this? heres a pic what it says

     

      N
      neanja305076703e4f
      Participant
      June 14, 2023

      also im perfectly sure i have put my years on the birthday date so I don't have a clue why it won't work

        R
        Rony30487707yeqt
        Participant
        June 14, 2023

        My photoshop beta is up to date yet it is not allowing me to access my generative fill. It is grayed out no matter what I do. Please help.

          S
          somnath roy
          Participant
          June 12, 2023

          i'm unable to use 

          Generative Fill .my age is 41years.please guide me

            Kevin Stohlmeyer
            Community Expert
            Kevin StohlmeyerCommunity Expert
            Community Expert
            June 12, 2023

            If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
            • Log into Behance with your Adobe ID and enter your Date of Birth.
            • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
            Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
            https://helpx.adobe.com/photoshop/using/generative-fill.html

            Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

              jane-e
              Community Expert
              jane-eCommunity Expert
              Community Expert
              June 12, 2023

              @30444771 

               

              Use chat or twitter to reach Adobe Customer Care, following the above instructions.

               

              Jane

               

                A
                Anonymous
                June 12, 2023

                Hey, @jane-e , sadly i cannot reach the adobe support as there is a telephone queue of an hour. Does anybody know a way to access the date of birth page in behance? Is there no way to change it manually? 🙂 Thanks in advance!

                  jane-e
                  Community Expert
                  jane-eCommunity Expert
                  Community Expert
                  June 12, 2023

                   

                  @30444771 

                  This post has 665 Replies (threads have been merged) and the answer is scattered throughout. Contact Adobe Customer Care by Chat or by Twitter:
                  Try the link to auto-open the Chat:
                  https://helpx.adobe.com/contact.html?rghtup=autoOpen  
                  Type "agent"

                  If your browser blocks the Chat window, try the steps here:
                  https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

                  You can send a tweet to @AdobeCare.

                  Do not reply to PMs, which are likely to be scammers.

                   

                  https://helpx.adobe.com/photoshop/using/generative-fill.html

                   


                  ~ Jane

                   

                    A
                    Anonymous
                    June 12, 2023

                    Hello, i wanted to use the generative fill tool in photoshop, i am older than 18. My problem is that i dont know how to enter my date of birth in behanced. I cannot find the page that allows me to change it. I would be thankful for a solution!

                      D
                      Defne30422881ofkk
                      Participant
                      June 10, 2023

                      generative fill is not available to use. I used it about an hour ago without a problem but now it's not available even after restarting ps beta.

                        CShubert
                        Community Manager
                        CShubertCommunity Manager
                        Community Manager
                        June 12, 2023

                        Hi @Defne30422881ofkk that is odd.

                         

                        Try resetting Prefs for the Beta:

                        /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
                        C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

                        Launch BETA Photoshop While Pressing The Keyboard Shortcut

                        With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

                         

                        It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

                         

                          jane-e
                          Community Expert
                          jane-eCommunity Expert
                          Community Expert
                          June 10, 2023

                           

                          @Empireyyh30421462ip5x wrote: how do i select a creation

                           

                          Making selections:

                          https://helpx.adobe.com/photoshop/using/making-selections.html
                          follow the links in "More like this" and/or use the tabs in the left hand navigation

                           

                          How to use generative fill

                          https://helpx.adobe.com/photoshop/using/generative-fill.html

                           

                          Jane

                            E
                            Empireyyh30421462ip5x
                            Participant
                            June 10, 2023

                            how do i select a creation ? if u mean a square form or circle its not working

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