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P: Generative Fill Button greyed out (age)

Community Beginner ,
May 23, 2023 May 23, 2023

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After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2023 Nov 02, 2023

This issue was fixed with the 24.6 release

 

Status Fixed

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correct answers 2 Pinned Replies

Adobe Employee , May 24, 2023 May 24, 2023

Current known fixes/workarounds for this are listed in this FAQ: 

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Adobe Employee , Jun 06, 2023 Jun 06, 2023

Everyone, if you are having issues with Generative Fill, please download the latest beta: 

Adobe Photoshop Version: 24.6.0 20230603.m.2196 77b00e0 x64

and restart Ps beta and see if this solves this.

 

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New Here ,
May 23, 2023 May 23, 2023

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Same issue.  Here is the text from "About" section:

 

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64
Number of Launches: 7
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1702
System architecture: Intel CPU Family:6, Model:10, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(2:8), HyperThreading
Physical processor count: 10
Logical processor count: 12
Processor speed: 2496 MHz
Built-in memory: 7917 MB
Free memory: 5059 MB
Memory available to Photoshop: 5309 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.5
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.0.24
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Sophia Info:
-Ps_Feature_Flag campaignID:56833 variationID:172747
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine

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New Here ,
May 23, 2023 May 23, 2023

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Hi, running into same issue. Latest Beta version and correct file type but its still greyed out

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New Here ,
May 23, 2023 May 23, 2023

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ìts greyed out, having the last version

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New Here ,
May 23, 2023 May 23, 2023

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Hello,

Is there a reason that generative fill is locked for people under 18, what purpose does this serve? I was very excited to try out this new feature only to find out that I can't because I'm under 18, why? Will this ever be accessible to minors?

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New Here ,
May 23, 2023 May 23, 2023

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I am also having the same issue.  US user, over 18, running the latest beta version and the regenerative is greyed out

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Community Beginner ,
May 23, 2023 May 23, 2023

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I have installed Adobe Photoshop Beta Version: 24.6.0 20230520.m.2181 4e0245f on my PC with windows 10 PRO operation system. Region germany. But "Generative Fill is now not availabe" is displayed in the tool bar tips.

 

On youtube you will find this video, which shows this function on apple PC:

 

https://www.youtube.com/watch?v=Sp6K3qpVFO0&lc=UgxBUbolBUXNlOrwDot4AaABAg.9q3lQ_9KK_G9q3mBBhZT34

 

What can I do?

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Hello, for everyone who cannot use Generative Fill because the button is dimmed and the tooltip says "Generative Fill is not currently available.":
Please try deleting preferences then restarting Photoshop.

Reset Photoshop preferences

  1. Quit Photoshop.
  2. Hold down the following keyboard shortcut and launch Photoshop:
    macOS: command + option + shift

Windows: ctrl + alt + shift

3. Open Photoshop.
Click Yes in the dialog that asks "Delete the Adobe Photoshop Settings file?"

 

 

Let us know how that works.
Thank you for your patience!

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Community Beginner ,
May 23, 2023 May 23, 2023

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Sorry, no change to the grayed-out button after resetting Photoshop Beta preferences per your instructions. It's still grayed with the same "not available" tooltip.

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New Here ,
May 23, 2023 May 23, 2023

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yep, doesnt work. and where can i verify my age? i cant remember where i put my birthdate 

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New Here ,
May 23, 2023 May 23, 2023

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It didn't work for me either

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Community Beginner ,
May 23, 2023 May 23, 2023

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Hello Meredith,

it seems to be a chaos in your developement group,  because all the clues are clear and go in the same direction.

It simply does not work.

Please test it again yourself.

 

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New Here ,
May 23, 2023 May 23, 2023

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Having the exact same problem. Grayed out, no generative features work, and no pop-up info appears. I'm middle-aged in the U.S. with a corporate account.

William30026222wpl5_0-1684875034919.png

 

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New Here ,
May 23, 2023 May 23, 2023

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Did this. Got the delete settings prompt, said yes. No change.

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New Here ,
May 23, 2023 May 23, 2023

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Same problem on Windows 10, with a RTX 3080 graphics card, in spanish, v24.6, recently installed

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New Here ,
May 23, 2023 May 23, 2023

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I have the same problem. I have read and tried everything here. The version is the right one, deleted all settings with Alt + Ctrl + Shift before starting.
I am based in Germany, am over 18 and have an individual licence. I hope it will work soon. Thank you in advance!

Screenshot 2023-05-23 221830.jpg

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New Here ,
May 23, 2023 May 23, 2023

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SAME

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New Here ,
May 23, 2023 May 23, 2023

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Guys n Gals,

So I just 45 mins ago downloaded the beta for the first time (You would think this means its the most up to date) BUT I also did not even get anything that said generative fill.

I read this whole thread and then did this and now its working fine.

Opened my Adobe CC Desktop app

Clicked the menu in the upper left

Clicked Help > Check for updates

Sure enough it showed an update for Photoshop Beta

Everything works fine now.  The AI is not so great at making UFOs but it made me a decent flamingo haha

Side note.  Photoshop Beta runs WAYYYY faster than the normal most up to date photoshop.

For some reason, Photoshop is barely usable on my brand new rig but Beta runs super fast

13th Gen Intel(R) Core(TM) i9-13980HX 2.20 GHz
64.0 GB Ram
GeForce RTX 4090 GPU
All the fastest M.2 SSDs I could find



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Adobe Employee ,
May 23, 2023 May 23, 2023

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Hello,
Thank you for your patience and for having the fortitude to try beta software!
We are not able to reproduce this issue inside our firewall.
I'll be reaching out to a few of you directly requesting additional information.
We appreciate everyone who has taken the time to let us know about the problem.
Thank you,
Meredith

 

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Community Beginner ,
May 23, 2023 May 23, 2023

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@HLProductions:

In which country do you live?

Which operating system do you use?

For me and all other users this version of photoshop CC Beta does not work.

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New Here ,
May 23, 2023 May 23, 2023

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I have installed the latest beta version of Photoshop and when I opened it it mentioned Generative Fill but that option is missing from the context box when I make a selection, and it is not under Edit. When I look at the beta features it mentions other things like context aware multi image fill. Why is Generative Fill missing? When I first opened the beta it gave me a pop up to do with generateive fill even - but I don't seem to see anyone having a similar issue?

 

I have version 24.6 installed which says it is the latest version. I'm on Windows.

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New Here ,
May 23, 2023 May 23, 2023

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Thank you!


--
Sue Rakers

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New Here ,
May 23, 2023 May 23, 2023

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Hello my friends,

I have the same problem. Feel free to reach out to me if you'd like. I also removed the built in macOS firewall to try. I have a student discount account, so I hope that is not the issue.

Apple macBook Air m2

Ventura 13.3.1

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

 

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Explorer ,
May 23, 2023 May 23, 2023

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I have the same issue.  No answers yet.  Following this thread.

 

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Community Beginner ,
May 23, 2023 May 23, 2023

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still not working after taking these steps

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Community Beginner ,
May 23, 2023 May 23, 2023

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Hi. I've updated Photoshop Beta and confirmed I have the correct version, 24.6 m.2181.

I make a selection with my selection tool and the generative fill bar appears, however the button is greyed out.

When I hover over the button I get a message tag stating "Generative fill is currently not available". 

My layer is rasterized and unlocked, so I'm not sure why this feature isn't working.

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