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designdaog63420039
Participant
May 27, 2023

P: Generative fill could not be used due to connection

  • May 27, 2023
  • 136 replies
  • 119611 views

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

 

 

[Your tags were automatically removed, because they are not in this forum. "Desktop-Windows" applied by moderator"

 

 

136 replies

Participant
July 18, 2023

Thank you Kevin, I don´t have any VPN Connection...

Kevin Stohlmeyer
Community Expert
Community Expert
July 18, 2023

If you are using a VPN you will get this error as well.

Participant
July 18, 2023

Buenos días, tengo un macBookPro con procesador M2, VENTURA 13.4.1. y la última actualización de Photoshop Beta 24.7.0.

No tengo conectado el Firewall, he llegado a desconectar el antivirus, he reiniciado, reinstalado el programa, el ordenador...pero nada, el relleno regenerativo no funciona. La selección en la nube la hace bien, pero cuando das a relleno generativo sale un cartel diciendo "el servicio no responde verifique su conexión a internet". ¿qué puedo hacer? la conexión va perfectamente, es fibra a 500 mb y todos los programas como mail, streaming...funcionan perfectamente. Muchas gracias

Bakhtiar Uddin
Participating Frequently
July 18, 2023

There are a few possible reasons for this issue, and there are a few things you can try to fix it.

  • Check your internet connection. Generative Fill requires an internet connection, so you won't be able to use it if you're not connected.
  • Restart Photoshop. Sometimes restarting Photoshop can fix minor issues.
  • Update Photoshop. If you're not using the latest version of Photoshop, a bug in the Generative Fill feature may be causing the issue.
  • Disable your firewall or antivirus software. Your firewall or antivirus software may block the connection to the Adobe servers where Generative Fill functions.
  • Reinstall Photoshop. If you've tried all the above and still have problems, try reinstalling Photoshop. This will reset the software and may fix the issue.
Participant
July 18, 2023

everytime i want to generate it always gives me an "error occurred" 

Bakhtiar Uddin
Participating Frequently
July 18, 2023

The Adobe Support Community is constantly updated, and the error may be deleted or moved.

Participant
July 17, 2023

Good afternoon. When you start photoshop beta, select an area and click the "generate" button, it gives an error "Сould not create a request due to connection problems. Please check your Internet connection and try again." My internet is fine. I can go to other applications, I can go to Adobe Cloud and sites, my Internet is working properly. I don't use vpn. How to fix a problem with photoshop? Thank you.

Inspiring
July 13, 2023

On the MAC I discovered two things:

1) I shut off my VPN and it worked.

2) I also updated my OS to Monterey from Big Sur that works better (even with the VPN on).

Participant
July 13, 2023

photoshop could not generate from the description due to a connection problem. Check your internet connection and try again.

Inspiring
July 5, 2023

On the MAC I found two things. I shut off my VPN and it worked. But when I also updated my OS to Monterey from Big Sur that works better (even with the VPN on).

Participant
July 4, 2023

I can't use generative fill, I get an orange error message with connection problems.
Photoshop (beta) 24.7
Windows 11
Problem always occurs.