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designdaog63420039
Participant
May 27, 2023

P: Generative fill could not be used due to connection

  • May 27, 2023
  • 136 replies
  • 119227 views

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

 

 

[Your tags were automatically removed, because they are not in this forum. "Desktop-Windows" applied by moderator"

 

 

136 replies

Participating Frequently
September 7, 2023

Das Generative Füllen wird nach dem neusten Updat öfter mit folgendem Fehler abgewiesen.

"Der Dienst reagiert nicht. Bitte prüfe deine Internetverbindung"

Vor dem neuesten Update, gab es das Problem nicht.

An der Internetverbindung liegt es nicht.

Participant
September 3, 2023

Please, it has been a long time since this problem appeared, and I have not been able to solve it in every way

 

My problem is that I cannot use the features of Photoshop, the beta version, specifically the generative fill feature

 

When I use it I get this message

 

 

Couldn't generate your prompt due to connection issues. Please check your internet and try again.

Suzanne Mathia
Community Expert
Community Expert
September 3, 2023

Generative AI does require a fast, stable internet connection. If that appears OK,  check to see if a firewall is blocking your connection

.....Suzanne Mathia
Participant
September 3, 2023

First, when using Generative Fill, I got the error "Generative Fill could not be used due to connectivity issues", and although it sometimes worked, it took too long to load. I deleted and reinstalled Photoshop Beta, but still Generative Fill takes too long. I don't think it has anything to do with the power of my computer because I'm using a M1 MacBook Air and I can edit even 4K videos without any problem and render them very quickly. My biggest problem at the moment is that it takes too long to load

Participant
August 21, 2023

It Worked! Thank You

Participating Frequently
August 18, 2023

Muchas gracias aunque pausar el antivirus es un poco peligroso

J.O
Participating Frequently
August 18, 2023

El problema de photoshop beta con la conexión a internet ,responden algunos quitando el firewall de windows.Pero los que trabajamos con Mac que sucede donde está el firewall? y porquñe sucede solo con PHotoshop Beta ?

J.O
Participant
August 16, 2023

Hi! I've had the same problem on my imac. It was solved pausing karspersky antivirus for a while. It runs flawlessly afterwards.

Participant
August 13, 2023

I'm having this issue on a mac, I disabled firewall and restarted photoshop beta, but it won't still work. Any help will be appreciated. Thanks 

Inspiring
August 10, 2023

Hi,  I suspect that all the previous replies are equally as valid but I have presumed it a connection issue at Adobe (too many people using the AI at the same time?).  I'm on a 50mbs line and get the same connection warning but it generally sorts itself out within a second or two. 

I have also had the warning that the area for regenerative fill, falls foul of Adobe's indecency guidelines!! The area was a 18th cannon!!

Participant
August 6, 2023
You can fix this easily just go to control panel and search for firewall
click on it it in the right pane you will se turn on/off firewall just turn
off all the option and boom your generative fill will start working as usual