P: Generative fill could not be used due to connection

[designdaog63420039]

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

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[Милана321828983h3h]

the same problem, no one helps me, I have written more than 3 times and never get an answer, how can this be? Adobe, when will you solve this problem?

[Kevin Stohlmeyer]

@Милана321828983h3h I believe I've asked before without a response - where are you located?

[ianhgsy]

I think it’s a contention issue with the Adobe servers. I’ve had it several times and it’s not my connection or speed - tried it a second later and it’s fine.



Sent from my phone

[sscc21]

Hello! Can someone help me? When using Generative Fill, it will prompt with this: "Couldn't generate your prompt due to connection issues. Please check your internet connection and try again". My connection is connected and has a speed of 275mbps. I've uninstalled and reinstalled it a couple of times now and still the same problem. I've searched a lot of articles and videos regarding this but still it didn't do anything. 

[kglad]

do you have a teams or enterprise or education subscription?

[Miguel Angel33161914i77j]

Same here, everytime I try generative fill shows the issue connection error

[Jamie-Zoe]

I'm haivng the same issue.  It worked once and now I get thius stuoid prompt each time.  Aggg

[kglad]

same question for you, @Jamie-Zoe 

[MUSplix]

And I have the same problem. The extension doesn't work with merged images, smart objects or other images. It's been 2 days! What to do with this problem?

[kglad]

test with av and firewalls disabled.  if that works, permit ps to connect with internet.

[Pit302247358645]

I wanna reply to say that disabling the Rule for "Adobe Unlicensed Pop-up" in the Windows Defender Firewall did it for me.

[kiunnal]

I keep Getting the same thing and I had Restarted my computer plus reinstalled photoshop. And I even tried they windows thing to disable it. Thought it would work and it will then the same prompt will come up agin after it let me use it a couple of times. My internet is strong when I check It. I don't know what's going on and if it's not my problem will they send out an update to fix it or is my computer blocking something I don't know. Major help! 

[Kevin Stohlmeyer]

@kiunnal did you check your Windows Defender firewall settings per the accepted answers above?

[kiunnal]

I believe I did. And it still not working. I even did the refreshed it in the windows defender. Don't see adobe pop up in the windows icon anymore after I refreshed it yesterday too. I don't know what's going to happen today when I use in photoshop. But like I said im still having problems. 

[alejandra30106612zaln]

holaaaa...tengo desde hace mas de una semana problemas con internet en ese mensaje y el relleno generativo ...tengo firewall desactivado y NO USO WINDOWS SINO MAC .... he revisado internet , cambiado cables ethernet y llamdo a mi compañia ...todo correcto pero sigue saliendo mensaje y no hay manera funcione relleno generativo ... y tambien he reinstalado photoshop ..... no se que mas hacer ...ayuda porfa

[Kevin Stohlmeyer]

@kiunnal @alejandra30106612zaln this specific message is factual - meaning you either have very poor internet speeds or your firewall on your router @alejandra30106612zaln this includes Macs is blocking Adobe Photoshop. Connect to the router and confirm that this is allowed.

[CShubert]

To echo @Kevin Stohlmeyer when did this issue start, is it new in the last week/s, what else has changed on your machines/internet? We are not seeing a huge uptick in this issue so it is possible it is a machine/router/internet change outside of Ps.

Do you have the same issue with Ps release, or other Adobe apps?

Thanks,

Cory - Photoshop Product Manager

[alejandra30106612zaln]

llevo tress dias con mi compañia internet y me aseguran que no hay saltos en el wifi y señal correcta ...he entrado a configuracion router y he desactivado firewall pero sigue el problema ... falla relleno genrativo saliendo mensaje de wifi ... sin embargo si me conecto a traves de 5 G falla menos ... alguna idea  mas para  cambiar configuracion router de manera que se pudiera solucionar ??? 

[Kevin Stohlmeyer]

@alejandra30106612zaln its pretty telling that it fails less frequently with different WiFi settings. That means its not the Adobe software. I would still check Windows Defender and make sure Adobe Photoshop is listed and allowed. Disabling altogether should have worked as well, but there are various factors when it comes to routers and WiFi - speed, signal strength, consistency in connections, etc.

[Nexus 6]

The generative fill box is greyed out, even with an active selection, but when I try to use Select Subject or any tool that "connects" to Adobe's servers I get the message that due to connection problems, the selection will be made on device.
I haven't changed my operator for my web / TV services, Router is tha same for 3 years now.

When the version of photoshop came out where the image of Iceland with a house was provided for us to test the generative fill everything worked fine. Now I can't use these functions in both versions

[Kevin Stohlmeyer]

@Nexus 6 check your router settings - they may not have changed but requirements may have. See the answer above and confirm the settings.

[Nexus 6]

I use ESET internet security and even disable the firewall still get the same results. 

Firewall on windows are "off" message on windows says is using ESET firewall  

Anyway thanks let's see from the good people from Adobe but, yup gonna ask to ESET if I have to change anything on the firewall although is on interactive mode so it allways ask if I let the service connect and if so if I want to creat a rule that allows, witch I say Yes let it  connect allways from now without ask 

[Teodor2486662528ej]

On Windows, for most users in this thread, the issue is caused by Network Connectivity Status Indicator (NCSI), a Windows component. Photoshop relies on it to detect if there is an internet connection. Unfortunately, there are bugs in NCSI that cause it to falsely report a lack of internet when in fact the internet is available. (macOS has a similar service, which I presume has similar shortcomings.)

Some common "causes" for these bugs to manifest include:

- Usage of a VPN service

- Third party firewall software

- ISP with misconfigured DNS servers

It would be ideal if Photoshop has a fallback check in its code when Windows/macOS API reports lack of internet. Otherwise users will be encountering this issue in perpetuity until Windows/macOS fix their code.

For known workarounds, try the following:

- Disabling VPN/firewall software
- Uninstalling VPN/firewall software

- Switching the DNS server to 1.1.1.1 or 8.8.8.8

[Vitor321641575dpr]

this helped me.. i was alowing from defender buto i didnt make the "Click on Outbound rules. Look for "Adobe Unlicensed Pop-up". Click on it and then click Disable Rule. "

After that, everithing worked fine

[ümit kivanç]

Hi everyone,

I am using a MacPro with Sonoma and had only 2-3 times successe about using Generative Fill since weeks. My internet connection is healthy and relatively fine (min. 80 Mbps). At the beginning, whan GF was on beta etc. I didn't have this problem. After it was included in the regular PS update I have used it a few times too. I have tried everything (relaunch PS or changing DNS etc.) proposed here. Nothing works and I have the impression that there is nothing we users can do but Adobe has to solve something. What to do?

Regards

ümit kivanç