P: Generative fill could not be used due to connection

[designdaog63420039]

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

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[donaldn98094506]

I had the same issue and realized I had a VPN connection running so that I could connect directly to a clients server. I still had internet access via my browser but it was disrupting other programs to see there was a connection. Whne I disconnected the VPN, generative fills started working again.

[FeiYou]

My screenshot just show after ask to PS to generate something with generative  can"t generate anything due to connection.

[Kevin Stohlmeyer]

@FeiYou are you connecting via VPN?

[FeiYou]

No 

I just disable Windows defender + reboot 

still the same :'(

[Kevin Stohlmeyer]

Where are you located?

[FeiYou]

France 

But PS beta was fully working last week.

[Kevin Stohlmeyer]

Have you upgraded to the latest 24.7 beta?

[glueck1969]

Ich bekomme bei der generativen Füllung die Meldung:

Der Dienst ist derzeit stark ausgelaster....

Ich nehme das Lassowerkzeug, markiere einen Bereich und ohne ein Keywort klicke ich generieren an, dann kommt immer diese Meldung, das schon an mehreren abenden. Ich habe die Generative Füllung noch nie nutzen können.

Viele Grüße 

Guido Lück

[FeiYou]

Yes

[glueck1969]

Ich habe PS auf einem MacBook installiert 

[annettel8279903]

As others have mentinoed, this does not work

[#13]

i am having the same problem with Macbook pro. and its not the internet speed. I hope Adobe finds solution in this because i cant use the generative tool always saying high demand users.

[hakeemrx]

I have been trying to use Generative Fill, but I haven't had any luck. I tried using the option, but it keeps loading and displays a message saying it's too busy. I also attempted to resolve the issue by uninstalling and reinstalling the beta app, as well as updating it, but unfortunately, I still haven't had any success. Generative Fill has become an essential part of my editing workflow over the past two weeks, so I would greatly appreciate it if this matter could be resolved.

[muhammed furk305154536tra]

Says it's not working due to connection problem

[Kevin Stohlmeyer]

Hi @hakeemrx "Generative Fill has become an essential part of my editing workflow over the past two weeks" - You may want to review the terms of the beta. While in beta this is to be used for testing and personal use only.

https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

[CShubert]

Hey All, curious if you are seeing the same thing with the current 24.7 beta release?

[OBS-51]

After updating PS 2023 BETA to the latest version this morning, I get this message:

Creative fill could not be used due to connection issues

I got a perfect and fast internet connection

[lirCOs]

Hi. At the beginning, the Generative Fill was working fine.
However, after one of the updates, it stopped working.
I don't have a VPN, the firewall is turned off, the internet connection is excellent, and I don't have an antivirus. I have tried uninstalling and reinstalling, restarting, and using different photos. I am using Windows. Do you have any other ideas? Support has mentioned all the options I listed above, and they don't have any other suggestions.

[Rachel30577723jgi5]

I'm needing urgent help 

I recently just updated my computer to (Ventera version ) and downloaded the photoshop beta but the AI gernerate fill will not work, I tell it to add flowers, or make the gass tall it WILL NOT GENERATE TO ANY PROMPT I SAY I've tried generate fill to expand the Picture BUT IT CONTINUES TO SHOW ME "We are expecting high demand please retry your prompt soon" 

[gener7]

This may help: https://community.adobe.com/t5/photoshop-beta-bugs/always-saying-experiencing-high-demand-while-usin...

Aside from my home router, I have a mobile "hot spot" I can try.

https://community.adobe.com/t5/photoshop-beta-bugs/p-generative-fill-could-not-be-due-used-to-connec...  More suggestions.

If that doesn't work, start a chat session with Support: https://www.adobe.com/about-adobe/contact.html

[ianw48661311]

I've not been able to use it once anytime during work hours for the last couple of weeks. permanantly too busy so no good to use,

[CShubert]

Hi all, we want to make sure that everyone is on the latest build, Adobe Photoshop Version: 24.7.0 20230612.m.2205 9cfa76c x64?

If not, please update and see if this persists.

[ianw48661311]

I can confirm I'm on the latest version. Just tried again and the issue persists.

[Jaylene305931044r65]

It says Generative Fill is unavailable when I try to use it.

[CShubert]

@ianw48661311 curious if you are seeing this on your team account or personal? Could you log off and back in your CCD to test and make sure you are seeing the same issue with both accounts?