P: Generative Fill frequently causes Photoshop to crash

[CW.S]

I've been using Photoshop Beta with Generative Fill for the past few weeks, and when it works it works well. However, one issue that I've had since day one is that it frequently causes my Photoshop to crash. Here's what typically happens:

1. I select some area.
2. I click "Generate" (doesn't matter if I put a promp in or not).
3. The progress bar gets to around 80%.
4. Dice are thrown, and quite often my Photoshop will just crash and close.

When it crashes, 90% of the time the Photoshop window just disappears and I have to re-open it. 10% of the time I get some generic message saying there is some 'fix' found, where none of the suggestions fix it. I've been using Photoshop for years without issue, and it's only this one new feature that suddenly causes it to crash all the time. Also, sometimes before the Photoshop crash my mouse cusor will lock up for a few seconds.

I've tried disabling GPU usage in Photoshop, forcing Photoshop's CPU affinity to just one CPU, and no matter what I do, it still crashes just the same. These images are typically in the 4-8 Megapixel range, and are usually just one layer, so there is nothing complex going on. Perhaps some fill scenarios crash more often than others, but it's hard to say.

I've searched a bit on this forum and online and I can't see anyone else talking about this issue, so maybe it's just me experiencing this many issues?

My PC specs are as follows:

OS: Windows 10 Pro 64bit

CPU: Ryzen 9 3950X

GPU: RTX 3060 Ti

RAM: Over 40GB free when crashes occur (Photoshop is set to use up to 36GB)

SSD: Over 1TB free when crashes occur

Photoshop Beta: Latest 24.7, I always check for updates before launching

My workflow now is to just save before doing any fills, but it's starting to get a bit tiring re-opening Photoshop all the time. If anyone has any other ideas for things to try, or logs to send, or builds to install, then please suggest it, I'll try anything to get rid of all these crashes. Thanks!

[Tessitori SpA]

So, I have the same problem, and even if the app crashes, and I lose hours of work (no autorecover), THE GENERATIVE CREDITS ARE STILL DEDUCTED. How do I get my credits back???

[CShubert]

@Tessitori SpA the OP issue was solved, if you are having a similar issue, please start a new thread, show your workflow so the team can see what you see, share your system info and we will take a look at it as a new issue.

Thanks,

Cory - Photoshop Product Manager

[CShubert]

This issue was fixed.

Thanks,

Cory - Photoshop Product Manager