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crysania4
crysania4
Known Participant
June 1, 2023

P: Lightroom Classic>Edit in PS: Long Delay+Erroneous Error Message opening Ps Beta 2024 25.0

  • June 1, 2023
  • 682 replies
  • 226809 views

I just recently updated Photoshop Beta to 2024 v25.0 on my Windows 11 machine.

 

Now when I try to open photos from LR 12.4 using the "edit in...", it hangs up for a time and then comes up saying "The file could not be edited because Adobe Photoshop 2024 could not be launched."

 

When I hit "Ok" it then opens the file in Photoshop 2024. 

 

This happens with every file, even if Photoshop 2024 is already up and running at the time. 

 

This does not happen with 2023 v24.7.

    682 replies

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    D
    Daniel26556516b8tn
    Participating Frequently
    July 27, 2023

    So definetly a bug in PS Beta. As soon as I install the Beta branch the problems reoccur. With only the standard release installed everything is working fine.

    Opening images as layers, panoramic function, everything works.

    What I did notice: since the newest update I was able to select PS 2023 or PS 2024 for an external editor.

    Like written before: uninstall everything via CreativeCloud. Keep your current settings. Then reinstall PS first, then LR.

    Will be keeping my hands of the PS Beta branch as long as this bug is not fixed. Unfortunately this renders the software unusable.

      C
      Clay Swatzell
      Participant
      July 27, 2023
      Default edit in PS and Windows 10

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        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        July 27, 2023

        Thanks for the reports folks. 

        We need to confirm OS used (Mac or Windows or Both)

        Additionally, are you using the default Edit In PS or have you created a special instance or the Photoshop Beta in Preferences>External Editors>?

        If those afflicted could answer those two questions it would help us diagnose the issue.

        Thank you.

        Rikk Flohr: Adobe Photography Org
          coliny5045454
          coliny5045454
          Known Participant
          July 27, 2023

          Hi, glad it wasn't me going mad. Thanks for the reply. Mine the same...Colin Devon UK.

            crysania4
            crysania4Author
            Known Participant
            July 27, 2023

            So I uninstalled Photoshop Beta. And now it is not in my creative cloud and I seem to not be able to reinstall it?

             

            Did I just screw myself over completely and no longer will have access to Beta? I was making some major use of the new remove feature that I will be devastated to lose. How can I reinstall Beta?

              CShubert
              Community Manager
              CShubertCommunity Manager
              Community Manager
              July 27, 2023

              UPDATE: Due to migration of Ps beta servers, customers must update to 25.0 or later to continue to use GenAI technology. If you wish to remain on 24.7 for LrC workflows, you will not have GenAI available any longer.  One temp solution will be to use Ps release version for the LrC back and forth workflow and only use Ps 25.0 beta for GenAI work.


              For instructions on rolling back your version of the Photoshop see this doc: https://helpx.adobe.com/download-install/using/install-previous-version.html 

               

              Thank you for your patience. 

                B
                brucecarterward
                Participating Frequently
                July 27, 2023

                I'm seeing the same thing. LR Classic 12.4, PS Beta 25.0, Windows 11.

                  C
                  canninglady
                  Participant
                  July 30, 2023

                  Having problems transfering images directly from Lr desk top.  After some minutes I get a message saying problems opening Ps Beta, then when I click on OK it suddenly opens.  This has only happened since I updated to v 25.

                    jdavidbuerk
                    jdavidbuerk
                    Participating Frequently
                    July 30, 2023

                    Also experiencing same problems after updating to Beta v25.0 tonight.

                     

                    I get the following two errors after several minutes of idle waiting. 

                     

                    The AgStoreProviderSession error is randomly found in the Adobe forums with no solutions listed going back over 6 years.

                     

                    I've also had a few files open with extreme errors like this:

                     

                    Will probably be installing the previous version of Photoshop Beta for the time being as I'm working under deadline right now and don't have time to waste on this.

                      Rikk Flohr_Photography
                      Community Manager
                      Rikk Flohr_PhotographyCommunity Manager
                      Community Manager
                      July 27, 2023

                      This likely has nothing to do with Classic and everything to do with Photoshop Beta. Have you posted in the PS Beta forum?

                      Rikk Flohr: Adobe Photography Org
                        AxelMatt
                        Community Expert
                        AxelMattCommunity Expert
                        Community Expert
                        July 27, 2023

                        @Rikk Flohr: Photography  I'll move the posting to the Photoshop Beta forum.

                         

                        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
                        AxelMatt
                        Community Expert
                        AxelMattCommunity Expert
                        Community Expert
                        July 27, 2023

                        When the 'link' between Lightroom Classic and Photoshop has issues, the first step is to try this: 

                        Use the Adobe Creative Cloud Application to uninstall Photoshop. When asked, keep preferences! After this reinstall Photoshop again. 

                         

                        What happened if you start PS Beta first and put it into the background? Will the photo then open in PS Beta when you pass it from LR to Photoshop?

                         

                         

                        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
                        C
                        Clay Swatzell
                        Participant
                        July 27, 2023

                        I receive this error whenever I attempt to open a file from LrC into PS beta 25.0.  The file eventually opens. 

                          crysania4
                          crysania4Author
                          Known Participant
                          July 27, 2023

                          This is exactly what happens for me. It does eventually open but it's often a couple minutes later. I am attempting to uninstall and reinstall Lightroom Classic to see if that will forge a proper connection. But I'm getting very frustrated. This is a big part of my workflow.

                            crysania4
                            crysania4Author
                            Known Participant
                            July 27, 2023

                            Uninstall/reinstall did not work. It still comes up saying it can't launch it and then finally opens it. Definite bug that is REALLY irritating as it slows down my workflow significantly.

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