Error message on opening image

[karar92012033]

I got the message in the attached picture and it doesn't apply to my computer. Everything mentioned in the error is incorrect as I have a brand new computer with 16 gb ram, Win 11, Intel processor supporting 64 bit, my Chrome is v. 114.0.573 and I'm not using incognito. I can't think of any reason why it won't open a picture on the web version.

[CShubert]

Hi @karar92012033 have you restarted your computer, tried another browser, does this still happen?

[karar92012033]

I just tried it in Edge and it worked, slowly.

[CShubert]

Thank you for the update. Please let us know if you go back to Chrome and if it continues to work or if you see the same issue.

[karar92012033]

Yeah, still doesn't like Chome. Chrome is my default browser and the one I use for everything. 

[CShubert]

Here are the basic steps to go through for Ps web, maybe one of these will solve it?

• Have you checked if you’re in incognito? Ps Web does not run in incognito.
• Have you toggled this Chrome settings switch?
  chrome://settings/cookies -
  Set "Clear cookies and site-data when you close all windows to the ON position. 
  Open Ps Web,
  Create a new file.
• Have you tried in Microsoft Edge?
• Have you checked the requirements to make sure you computer is up to date?
• https://helpx.adobe.com/photoshop/system-requirements-web.html

We know you have checked off some of these, but maybe the clear cookies issue for Chrome?

[karar92012033]

I tried it again last night on my laptop at home and it still doesn't like Chrome for some reason and I don't use incognito. Any other thoughts?