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Eye dropper error: Could not use the eye dropper tool because of a program error

geekformante
New Here ,
Dec 22, 2023 Dec 22, 2023

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Hi.

 

Does anyone know how to fix this error? I can't pick colors from with the eye dropper. I have the most recent versión of Photoshop Beta: 25.4.0

 

I tried reseting preferences, erase them, hidding layers, etc.

 

Here is a capture of the problem:

 

 

Captura de pantalla 2023-12-22 a la(s) 11.12.56 a.m..png

 

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replies 140 Replies 140
latest latest Jump to latest reply
xinadawn23
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Feb 15, 2024 Feb 15, 2024

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In Response To JDCD

Chiming in to say same issue, mac.

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imagine Studios
Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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I've had this issue for almost a month now and still can't find a fix for this. It's a bit annoying and it's affecting my productivity. 

Has anyone found a quick fix for this yet? Adobe doesn't even care.

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.:karen:.
Community Beginner ,
Feb 16, 2024 Feb 16, 2024

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In Response To imagine Studios

Yep, tired of this issue as well. Didn't feel like dealing with an uninstall/rollback so I tried the Beta and it's working there. *sigh*

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KLeJeune
Explorer ,
Feb 16, 2024 Feb 16, 2024

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In Response To .:karen:.
Yes, the eye dropper works in Beta. But Liquify doesn’t. 😣

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Caribé243485176gdy
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Feb 17, 2024 Feb 17, 2024

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Same problem here! 

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ThamirX
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Feb 17, 2024 Feb 17, 2024

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🤪

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jvjavier666
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Feb 17, 2024 Feb 17, 2024

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Still no fix for this? so annoying.

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iamslymn
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Feb 18, 2024 Feb 18, 2024

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same problem ((

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thomasv57260813
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Feb 19, 2024 Feb 19, 2024

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In Response To iamslymn

Wer kann mir helfen bitte?

 

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Die Pipette konnte nicht verwendet werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b - arm
0 address: 0x104471478 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '0 Adobe Photoshop 2024 0x0000000104471494 Adobe Photoshop 2024 + 218260'
1 address: 0x104440eb4 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '1 Adobe Photoshop 2024 0x0000000104440eb4 Adobe Photoshop 2024 + 20148'
2 address: 0x107ba3278 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '2 Adobe Photoshop 2024 0x0000000107ba3278 Adobe Photoshop 2024 + 58094200'
3 address: 0x107ba1768 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '3 Adobe Photoshop 2024 0x0000000107ba1768 Adobe Photoshop 2024 + 58087272'
4 address: 0x107ba1abc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '4 Adobe Photoshop 2024 0x0000000107ba1abc Adobe Photoshop 2024 + 58088124'
5 address: 0x107ba19fc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '5 Adobe Photoshop 2024 0x0000000107ba19fc Adobe Photoshop 2024 + 58087932'
6 address: 0x107ba4b78 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '6 Adobe Photoshop 2024 0x0000000107ba4b78 Adobe Photoshop 2024 + 58100600'
7 address: 0x107ba4bc0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '7 Adobe Photoshop 2024 0x0000000107ba4bc0 Adobe Photoshop 2024 + 58100672'
8 address: 0x106b89468 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '8 Adobe Photoshop 2024 0x0000000106b89468 Adobe Photoshop 2024 + 41210984'
9 address: 0x106b89520 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '9 Adobe Photoshop 2024 0x0000000106b89520 Adobe Photoshop 2024 + 41211168'
10 address: 0x106b8961c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '10 Adobe Photoshop 2024 0x0000000106b8961c Adobe Photoshop 2024 + 41211420'
11 address: 0x105a9f028 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '11 Adobe Photoshop 2024 0x0000000105a9f028 Adobe Photoshop 2024 + 23474216'
12 address: 0x105a9c8a0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '12 Adobe Photoshop 2024 0x0000000105a9c8a0 Adobe Photoshop 2024 + 23464096'
13 address: 0x10787a47c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '13 Adobe Photoshop 2024 0x000000010787a47c Adobe Photoshop 2024 + 54781052'
14 address: 0x1072e7a98 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '14 Adobe Photoshop 2024 0x00000001072e7a98 Adobe Photoshop 2024 + 48937624'
15 address: 0x1072e751c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '15 Adobe Photoshop 2024 0x00000001072e751c Adobe Photoshop 2024 + 48936220'
16 address: 0x106ba2a28 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '16 Adobe Photoshop 2024 0x0000000106ba2a28 Adobe Photoshop 2024 + 41314856'
17 address: 0x107786464 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '17 Adobe Photoshop 2024 0x0000000107786464 Adobe Photoshop 2024 + 53781604'
18 address: 0x1077862dc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '18 Adobe Photoshop 2024 0x00000001077862dc Adobe Photoshop 2024 + 53781212'
19 address: 0x106f497d0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '19 Adobe Photoshop 2024 0x0000000106f497d0 Adobe Photoshop 2024 + 45144016'
20 address: 0x107bb846c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '20 Adobe Photoshop 2024 0x0000000107bb846c Adobe Photoshop 2024 + 58180716'
21 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '21 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
22 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '22 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
23 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '23 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
24 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '24 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
25 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '25 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
26 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '26 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
27 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '27 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
28 address: 0x107bc3f4c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '28 Adobe Photoshop 2024 0x0000000107bc3f4c Adobe Photoshop 2024 + 58228556'
29 address: 0x10906264c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '29 Adobe Photoshop 2024 0x000000010906264c Adobe Photoshop 2024 + 79849036'
30 address: 0x105febec0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '30 Adobe Photoshop 2024 0x0000000105febec0 Adobe Photoshop 2024 + 29032128'
31 address: 0x107b8ea2c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '31 Adobe Photoshop 2024 0x0000000107b8ea2c Adobe Photoshop 2024 + 58010156'
32 address: 0x1072d692c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '32 Adobe Photoshop 2024 0x00000001072d692c Adobe Photoshop 2024 + 48867628'
33 address: 0x107b8c9b0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '33 Adobe Photoshop 2024 0x0000000107b8c9b0 Adobe Photoshop 2024 + 58001840'
34 address: 0x107b45244 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '34 Adobe Photoshop 2024 0x0000000107b45244 Adobe Photoshop 2024 + 57709124'
35 address: 0x107b45d8c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '35 Adobe Photoshop 2024 0x0000000107b45d8c Adobe Photoshop 2024 + 57712012'
36 address: 0x107b47330 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '36 Adobe Photoshop 2024 0x0000000107b47330 Adobe Photoshop 2024 + 57717552'
37 address: 0x18612720c base: 0x185f53000 module name: 'AppKit' symbol info: '37 AppKit 0x000000018612720c forwardMethod + 252'
38 address: 0x18612cc6c base: 0x185f53000 module name: 'AppKit' symbol info: '38 AppKit 0x000000018612cc6c -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 3472'
39 address: 0x1860b83ec base: 0x185f53000 module name: 'AppKit' symbol info: '39 AppKit 0x00000001860b83ec -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 364'

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thomasv57260813
New Here ,
Feb 19, 2024 Feb 19, 2024

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In Response To thomasv57260813

Wer kann mir helfen bitte?

 

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Die Pipette konnte nicht verwendet werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b - arm
0 address: 0x104471478 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '0 Adobe Photoshop 2024 0x0000000104471494 Adobe Photoshop 2024 + 218260'
1 address: 0x104440eb4 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '1 Adobe Photoshop 2024 0x0000000104440eb4 Adobe Photoshop 2024 + 20148'
2 address: 0x107ba3278 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '2 Adobe Photoshop 2024 0x0000000107ba3278 Adobe Photoshop 2024 + 58094200'
3 address: 0x107ba1768 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '3 Adobe Photoshop 2024 0x0000000107ba1768 Adobe Photoshop 2024 + 58087272'
4 address: 0x107ba1abc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '4 Adobe Photoshop 2024 0x0000000107ba1abc Adobe Photoshop 2024 + 58088124'
5 address: 0x107ba19fc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '5 Adobe Photoshop 2024 0x0000000107ba19fc Adobe Photoshop 2024 + 58087932'
6 address: 0x107ba4b78 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '6 Adobe Photoshop 2024 0x0000000107ba4b78 Adobe Photoshop 2024 + 58100600'
7 address: 0x107ba4bc0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '7 Adobe Photoshop 2024 0x0000000107ba4bc0 Adobe Photoshop 2024 + 58100672'
8 address: 0x106b89468 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '8 Adobe Photoshop 2024 0x0000000106b89468 Adobe Photoshop 2024 + 41210984'
9 address: 0x106b89520 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '9 Adobe Photoshop 2024 0x0000000106b89520 Adobe Photoshop 2024 + 41211168'
10 address: 0x106b8961c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '10 Adobe Photoshop 2024 0x0000000106b8961c Adobe Photoshop 2024 + 41211420'
11 address: 0x105a9f028 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '11 Adobe Photoshop 2024 0x0000000105a9f028 Adobe Photoshop 2024 + 23474216'
12 address: 0x105a9c8a0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '12 Adobe Photoshop 2024 0x0000000105a9c8a0 Adobe Photoshop 2024 + 23464096'
13 address: 0x10787a47c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '13 Adobe Photoshop 2024 0x000000010787a47c Adobe Photoshop 2024 + 54781052'
14 address: 0x1072e7a98 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '14 Adobe Photoshop 2024 0x00000001072e7a98 Adobe Photoshop 2024 + 48937624'
15 address: 0x1072e751c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '15 Adobe Photoshop 2024 0x00000001072e751c Adobe Photoshop 2024 + 48936220'
16 address: 0x106ba2a28 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '16 Adobe Photoshop 2024 0x0000000106ba2a28 Adobe Photoshop 2024 + 41314856'
17 address: 0x107786464 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '17 Adobe Photoshop 2024 0x0000000107786464 Adobe Photoshop 2024 + 53781604'
18 address: 0x1077862dc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '18 Adobe Photoshop 2024 0x00000001077862dc Adobe Photoshop 2024 + 53781212'
19 address: 0x106f497d0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '19 Adobe Photoshop 2024 0x0000000106f497d0 Adobe Photoshop 2024 + 45144016'
20 address: 0x107bb846c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '20 Adobe Photoshop 2024 0x0000000107bb846c Adobe Photoshop 2024 + 58180716'
21 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '21 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
22 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '22 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
23 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '23 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
24 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '24 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
25 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '25 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
26 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '26 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
27 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '27 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
28 address: 0x107bc3f4c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '28 Adobe Photoshop 2024 0x0000000107bc3f4c Adobe Photoshop 2024 + 58228556'
29 address: 0x10906264c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '29 Adobe Photoshop 2024 0x000000010906264c Adobe Photoshop 2024 + 79849036'
30 address: 0x105febec0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '30 Adobe Photoshop 2024 0x0000000105febec0 Adobe Photoshop 2024 + 29032128'
31 address: 0x107b8ea2c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '31 Adobe Photoshop 2024 0x0000000107b8ea2c Adobe Photoshop 2024 + 58010156'
32 address: 0x1072d692c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '32 Adobe Photoshop 2024 0x00000001072d692c Adobe Photoshop 2024 + 48867628'
33 address: 0x107b8c9b0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '33 Adobe Photoshop 2024 0x0000000107b8c9b0 Adobe Photoshop 2024 + 58001840'
34 address: 0x107b45244 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '34 Adobe Photoshop 2024 0x0000000107b45244 Adobe Photoshop 2024 + 57709124'
35 address: 0x107b45d8c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '35 Adobe Photoshop 2024 0x0000000107b45d8c Adobe Photoshop 2024 + 57712012'
36 address: 0x107b47330 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '36 Adobe Photoshop 2024 0x0000000107b47330 Adobe Photoshop 2024 + 57717552'
37 address: 0x18612720c base: 0x185f53000 module name: 'AppKit' symbol info: '37 AppKit 0x000000018612720c forwardMethod + 252'
38 address: 0x18612cc6c base: 0x185f53000 module name: 'AppKit' symbol info: '38 AppKit 0x000000018612cc6c -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 3472'
39 address: 0x1860b83ec base: 0x185f53000 module name: 'AppKit' symbol info: '39 AppKit 0x00000001860b83ec -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 364'

 

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kglad Community Expert
Community Expert ,
Feb 19, 2024 Feb 19, 2024

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In Response To thomasv57260813

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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J.Russell PMM
Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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I'm having the same issues.

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Dreamy_beauty5DE5
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Feb 19, 2024 Feb 19, 2024

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Same problem hereCaptura de Tela 2024-02-19 às 11.25.20.png

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imagine Studios
Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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Seriously, is there anyone from Adobe going to reply to our issue here? Everyone seems to have this problem and it's really so annoying when you're all  hyped with the designs then you use the eyedropper and ruins everything!!!

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Barrasford-and-Bird-
Explorer ,
Feb 20, 2024 Feb 20, 2024

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In Response To imagine Studios

Its fixed with todays update

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RWjk
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Feb 20, 2024 Feb 20, 2024

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In Response To Barrasford-and-Bird-

Interesting, I',m not seeing any update available for Photoshop so far today other than just trying the Beta version. So this is likely not fixed for many of us.

 

 

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lonnyc85144968
Explorer ,
Feb 20, 2024 Feb 20, 2024

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In Response To RWjk

I really had to fight my way through the updated creative cloud app just to find the photoshop update. It's bad enough that Adobe blew it with a basic tool malfunction without making it next to impossible to find updates. The eye dropper tool seems to be working for me now. Can't wait to see what glitches next

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Fickup
Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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Where is ADOBE CUSTOMER SERVICE??!!

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lonnyc85144968
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Feb 20, 2024 Feb 20, 2024

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In Response To Fickup

Adobe doesn't provide customer service . All of their multi billion dollar profits go to their investors and providing customer service would cut in to their profits. 

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Offer-Readman
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Hi, so the eye dropper issue seems to be fixed in the 25.5.0 update but frustratingly I now have this crazy display issue when moving artboards. This didn't happen ever before the update. I'm on a Studio M2 Max.

Is anyone else having the same issue after update?

Thanks


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MarilynR2
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Feb 20, 2024 Feb 20, 2024

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In Response To Offer-Readman

I don't see the 25.5 update yet...hmm...when was it released? 

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MarilynR2
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Feb 20, 2024 Feb 20, 2024

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This problem started for me today. Annoying, but especially so after coming here and seeing that this is a known issue. C'mon Adobe. 

 

For now, so I can get work done, I rolled back to the ancient Photoshop of my ancestors LOL ok just kidding, the version before this craptacular update. 

 

Sure would be nice for this to be fixed soon. Hint, hint. 

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Amartoni
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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In Response To MarilynR2

The problem persists.

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imagine Studios
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Still nothing here. No software update, no bug fix. Great job Adobe, and we are paying customers. 

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exploirs
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Same issue, Sonoma 14.4, Photoshop 25.4

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Resources
Photoshop (Beta)
1. Installing Photoshop beta
2. How to write a bug report
3. What's new in beta (July 2023 edition)
Photoshop on the web beta
1. Launch Photoshop on the web
2. Photoshop web system requirements
3. Photoshop web FAQ
4. How to write a feature request
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