File corruption Photoshop Beta 24.5.0

Forum|Forum|2 years ago
May 2, 2023
2 replies
1207 views

Sometimes (fairly often) my .jpgs are corrupted when using the File>Export>Export as

I have attached a sample of what I mean

Windows

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CShubert

Community Manager

Hi @Michael29390134yvil

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

D Fosse

Community Expert

Do they all look exactly like this?

Is it just Export, or does it happen with Save too? Are the originals fine if you open and resave them to a different location?

Can you check "Use legacy Export" in Preferences > Export, restart Photoshop, and try that?

Are the originals layered or flat?

M

Michael29390134yvilAuthor

Participating Frequently

Thanks for your reply.

It doesn’t happen to every photo but always as the 2 examples I provided. It has never happened in stable Photoshop versions.

It does not happen with regular save as files but I use export as for my web versions.

I checked User Legacy Support and this was already checked (I now think I remember checking this).

These are generally flat versions as I only do a little editing without layers.

CShubert

Community Manager

@Michael29390134yvil

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Launch BETA Photoshop While Pressing The Keyboard Shortcut

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