Generative ai not working

[Bob31020208qkrk]

Hello. My generative fill will not come up on photoshop and it is updated!!

[Kevin Stohlmeyer]

Hi @Bob31020208qkrk what specific version are you running? Are you sure you are in Photoshop Beta 24.7 or general release 24.6?

[Bob31020208qkrk]

Hello! I am currently in the beta 24.7. 

[Kevin Stohlmeyer]

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Trevor.Dennis]

I notice that you do not have an active selection in your screen shot.  Gen Fill needs a selection to work.

With selection

With nothing selected

[rob29123167t4nn]

FYI, I noticed Generative Fill is greyed out when my image is in greyscale mode.

[Kevin Stohlmeyer · Accepted solution]

@rob29123167t4nn Correct. Gen Fill does not work in grayscale.

[artsynoodle1984]

my generative fill keeps showing a progress bar and then saying "Please try again later" and my Photoshop is updated. As a student using school-paid Photoshop, what do I do??

[Fábio33786719d4zq]

my generate fill box os IA don´t even appear,  someone knows how to active?

[Kevin Stohlmeyer]

@Fábio33786719d4zq go to Window Menu and make sure Contextual Task Bar (bottom of list) is active/checked.

[rhaul2]

hello my photoshop is not showing the AI generative menu even in the tutorial that comes with photoshop lol

[Kevin Stohlmeyer]

@rhaul2 go to Window Menu and confirm Contextual Task Bar is checked on, then make a selection.

[Gail36454378org8]

I have no Contextual Task Bar in my drop down windows

[Kevin Stohlmeyer]

@Gail36454378org8 Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

[Shailesh35600316w6si]

Ai not working

[Kevin Stohlmeyer]

@Shailesh35600316w6si you need to be a lot more specific if you expect assistance with your issue.

[Aleksandar35815316c769]

My Ai generator starts generating and stops after a second, can someone help me with this? Heres a video:

[Aleksandar35815316c769]

And no, its not because of the picture that is black an white, I tried on different pics also and it couldnt do it still

[Kevin Stohlmeyer]

@Aleksandar35815316c769 it appears the Gen AI/Firefly features are blocked. Check your firewall/Windows Defender settings to make sure Adobe Photoshop and Firefly are listed and allowed.

[LiLZachS6]

I got a new laptop today, updated PS 2024 when I merged with my old and now my generative fill is grayed out,  it still worked on my older computer this morning and it doesn't matter what method of selection I've tried. I looked up my

Firewall after reading your comment and it's disabled. 

[Kevin Stohlmeyer]

Quit PS. Go to the PS.exe file and shift+right-click and choose "run as administrator" - does it work then?

[Aleksandar35815316c769]

unfortunately, it didn't work

[Paulo34601672sxkk]

I also have this problem. Have you resolved it yet?

[CoryShubert]

@Paulo34601672sxkk please explain what problem you are having, do you have the latest version of Ps beta?
Adobe Photoshop Version: 25.9.0 20240417.m.2590 45fa5ee arm64

If you do not see an update option, log out and back in to CCD and it should go out and pull down this latest version.

This thread has a correct answer so we are not sure what issue you have, and since there have been many Ps beta updates, until we know what version you have it is difficult to determine what is your issue.

Thanks,

Cory - Photoshop Product Manager