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New Participant
July 11, 2023
Answered

Generative ai not working

  • July 11, 2023
  • 9 replies
  • 33022 views

Hello. My generative fill will not come up on photoshop and it is updated!!

Correct answer Kevin Stohlmeyer

@rob29123167t4nn Correct. Gen Fill does not work in grayscale.

9 replies

Known Participant
September 26, 2025

I started having this same issue today. Gen fill is not working on any programs. Both Ps and Id keep getting the same error with all models. Both programs are updated. 

 

 

New Participant
March 2, 2024

My Ai generator starts generating and stops after a second, can someone help me with this? Heres a video:

New Participant
March 2, 2024

And no, its not because of the picture that is black an white, I tried on different pics also and it couldnt do it still

 

Kevin Stohlmeyer
Community Expert
March 5, 2024

I got a new laptop today, updated PS 2024 when I merged with my old and now my generative fill is grayed out,  it still worked on my older computer this morning and it doesn't matter what method of selection I've tried. I looked up my

Firewall after reading your comment and it's disabled. 


Quit PS. Go to the PS.exe file and shift+right-click and choose "run as administrator" - does it work then?

New Participant
February 21, 2024

Ai not working

 

Kevin Stohlmeyer
Community Expert
February 21, 2024

@Shailesh35600316w6si you need to be a lot more specific if you expect assistance with your issue.

New Participant
November 30, 2023

 

hello my photoshop is not showing the AI generative menu even in the tutorial that comes with photoshop lol

Kevin Stohlmeyer
Community Expert
November 30, 2023

@rhaul2 go to Window Menu and confirm Contextual Task Bar is checked on, then make a selection.

New Participant
April 1, 2024

I have no Contextual Task Bar in my drop down windows

Inspiring
November 28, 2023

my generate fill box os IA don´t even appear,  someone knows how to active?

Kevin Stohlmeyer
Community Expert
November 28, 2023

@Shiba Aoki go to Window Menu and make sure Contextual Task Bar (bottom of list) is active/checked.

artsynoodle1984
New Participant
October 25, 2023

my generative fill keeps showing a progress bar and then saying "Please try again later" and my Photoshop is updated. As a student using school-paid Photoshop, what do I do??

New Participant
September 29, 2023

FYI, I noticed Generative Fill is greyed out when my image is in greyscale mode.

Kevin Stohlmeyer
Kevin StohlmeyerCorrect answer
Community Expert
September 29, 2023

@rob29123167t4nn Correct. Gen Fill does not work in grayscale.

Trevor.Dennis
Community Expert
July 12, 2023

I notice that you do not have an active selection in your screen shot.  Gen Fill needs a selection to work.

 

With selection

 

With nothing selected

Kevin Stohlmeyer
Community Expert
July 11, 2023

Hi @Bob31020208qkrk what specific version are you running? Are you sure you are in Photoshop Beta 24.7 or general release 24.6?

New Participant
July 11, 2023

Hello! I am currently in the beta 24.7. 

Kevin Stohlmeyer
Community Expert
July 11, 2023

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare