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Generative ai not working

New Here ,
Jul 11, 2023 Jul 11, 2023

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Hello. My generative fill will not come up on photoshop and it is updated!!

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correct answers 1 Correct answer

Community Expert , Sep 29, 2023 Sep 29, 2023

@rob29123167t4nn Correct. Gen Fill does not work in grayscale.

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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Hi @Bob31020208qkrk what specific version are you running? Are you sure you are in Photoshop Beta 24.7 or general release 24.6?

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New Here ,
Jul 11, 2023 Jul 11, 2023

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Hello! I am currently in the beta 24.7. 

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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I notice that you do not have an active selection in your screen shot.  Gen Fill needs a selection to work.

 

With selection

image.png

 

With nothing selected

image.png

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New Here ,
Sep 29, 2023 Sep 29, 2023

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FYI, I noticed Generative Fill is greyed out when my image is in greyscale mode.

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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@rob29123167t4nn Correct. Gen Fill does not work in grayscale.

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New Here ,
Oct 25, 2023 Oct 25, 2023

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my generative fill keeps showing a progress bar and then saying "Please try again later" and my Photoshop is updated. As a student using school-paid Photoshop, what do I do??

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Community Beginner ,
Nov 28, 2023 Nov 28, 2023

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my generate fill box os IA don´t even appear,  someone knows how to active?

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Community Expert ,
Nov 28, 2023 Nov 28, 2023

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@Fábio33786719d4zq go to Window Menu and make sure Contextual Task Bar (bottom of list) is active/checked.

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Community Beginner ,
Nov 30, 2023 Nov 30, 2023

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hello my photoshop is not showing the AI generative menu even in the tutorial that comes with photoshop lol

Capture d'écran 2023-11-30 154134.png

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Community Expert ,
Nov 30, 2023 Nov 30, 2023

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@rhaul2 go to Window Menu and confirm Contextual Task Bar is checked on, then make a selection.

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New Here ,
Apr 01, 2024 Apr 01, 2024

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I have no Contextual Task Bar in my drop down windows

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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@Gail36454378org8 Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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New Here ,
Feb 21, 2024 Feb 21, 2024

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Ai not working

 

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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@Shailesh35600316w6si you need to be a lot more specific if you expect assistance with your issue.

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New Here ,
Mar 02, 2024 Mar 02, 2024

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My Ai generator starts generating and stops after a second, can someone help me with this? Heres a video:

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New Here ,
Mar 02, 2024 Mar 02, 2024

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And no, its not because of the picture that is black an white, I tried on different pics also and it couldnt do it still

 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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@Aleksandar35815316c769 it appears the Gen AI/Firefly features are blocked. Check your firewall/Windows Defender settings to make sure Adobe Photoshop and Firefly are listed and allowed.

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New Here ,
Mar 04, 2024 Mar 04, 2024

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I got a new laptop today, updated PS 2024 when I merged with my old and now my generative fill is grayed out,  it still worked on my older computer this morning and it doesn't matter what method of selection I've tried. I looked up my

Firewall after reading your comment and it's disabled. 

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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Quit PS. Go to the PS.exe file and shift+right-click and choose "run as administrator" - does it work then?

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New Here ,
Mar 05, 2024 Mar 05, 2024

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unfortunately, it didn't work

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New Here ,
Apr 22, 2024 Apr 22, 2024

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I also have this problem. Have you resolved it yet?

 

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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LATEST

@Paulo34601672sxkk please explain what problem you are having, do you have the latest version of Ps beta?
Adobe Photoshop Version: 25.9.0 20240417.m.2590 45fa5ee arm64

 

If you do not see an update option, log out and back in to CCD and it should go out and pull down this latest version.

 

This thread has a correct answer so we are not sure what issue you have, and since there have been many Ps beta updates, until we know what version you have it is difficult to determine what is your issue.

 

Thanks,

Cory - Photoshop Product Manager

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