Skip to main content
J
judy24537803npzg
Participant
November 1, 2024
Answered

Generative Workspace in Photoshop Beta

  • November 1, 2024
  • 6 replies
  • 2439 views

Last week I was able to use the generative workspace in photoshop but at the moment I am unable to open it - it just won't load.  I have tried opening it on both my laptop and my desktop and in more than one place - I wonder if anyone has experienced the same problem 

    This topic has been closed for replies.
    Correct answer Tom Nguyen - @tomng

    Hi everyone, we have a pushed a fix that should solve this issue. Please restart Photohop Beta and relaunch and let us know if you still see this issue. Thanks so much for your patience and feedback to help the team work to resolve this.

     

    --Tom

    6 replies

    J
    JvPhotoworks
    Participant
    December 16, 2024

    gererative workspace doesnt load 

     

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    December 20, 2024

    @JvPhotoworks  and @DRLing are you still unable to use GW?  Please share both screenshots of what you are seeing as well as your sysinfo... Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thanks,

    Cory - Photoshop Product Manager

    bernard@
    bernard@
    Participating Frequently
    December 23, 2024
    hello this morning the generator space breaks down again a big wheel turns indefinitely

     

    Tom Nguyen - @tomng
    Adobe Employee
    Tom Nguyen - @tomngCorrect answer
    Adobe Employee
    December 12, 2024

    Hi everyone, we have a pushed a fix that should solve this issue. Please restart Photohop Beta and relaunch and let us know if you still see this issue. Thanks so much for your patience and feedback to help the team work to resolve this.

     

    --Tom

    D
    DRLing
    Participant
    December 15, 2024

    Tom, nothing seems to work. I've tried all the work arounds... nothing. And, there is no gear icon to click. All I see when I move the mouse, is a hand icon that will do nothing but move around the workspace. I recently updated the beta version. Still the same problem. Seems to have started after an update weeks ago.

    S
    santiago5EDB
    Participant
    December 12, 2024

    it is solved in my end, thanks to the team!!!

    H
    Henribis
    Participating Frequently
    December 12, 2024

    Voor mij is het "Genratief werkruimte" probleem opgelost ,sinds vandaag!

    Ik kan weer volop genieten van deze tool.

    Dank je 

      Tom Nguyen - @tomng
      Adobe Employee
      Tom Nguyen - @tomng
      Adobe Employee
      November 7, 2024

      Hi @judy24537803npzg , @tim_0434 , @wajahatkhan,

      Apologies you're hitting this issue, and thanks so much for taking time to share feedback. Our team is looking into fixing this bug in the beta now.

      Two things: 1) Could you please help us with a troubleshooting step and report back? and 2) We also have a workaround in you can use to keep using Generative Workspace in the meantime.

       

      We'd appreciate if you could please help us track down the issue by taking the following steps:

      1. Close Photoshop Beta.
      2. Go to Creative Cloud Desktop --> Apps --> Installed apps and update Photoshop Beta to the latest version.
      3. Open Photoshop Beta and open Generative Workspace to see if the loading issue is resolved.
      4.  Please report here whether updating Photoshop Beta fixed the problem.

       

      If updating Photoshop Beta does not work, you can keep using Generative Workpace by doing the following:

      1. Open Generative Workspace in Photoshop Beta.
      2. Go to the Settings "Gear" icon in the top right corner of the Generative Workspace window and select "Reset preferences" at the bottom
      3. Close and reopen Generative Workspace. It should load correctly now, and you should no longer see the loading spinner.

       

      Please let us know how this workaround works for you, and if you have any further questions/feedback.

      Thanks again for helping to improve Generative Workspace with your beta feedback! –Tom

       

       

       

      M
      MichaelSM_Art
      Participating Frequently
      November 30, 2024

      cant access the gear when the wheel is spinning

        H
        Henribis
        Participating Frequently
        December 10, 2024

        I have the same problem!

        wajahatkhan
        wajahatkhan
        Participant
        November 4, 2024

        I've the same problem. I tried to sign out of my Creative Cloud App. Uninstall Photoshop beta, resinstall it. But, it still won't work. Just keep loading and loading. 

          T
          tim_0434
          Participant
          November 3, 2024

          gererative workspace doesnt load for me eith the little wheel spins then nothing just seats there spinning i used it 1 time now it doesnt load

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices