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Participant
November 1, 2024
Answered

Generative Workspace in Photoshop Beta

  • November 1, 2024
  • 6 replies
  • 2439 views

Last week I was able to use the generative workspace in photoshop but at the moment I am unable to open it - it just won't load.  I have tried opening it on both my laptop and my desktop and in more than one place - I wonder if anyone has experienced the same problem 

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Correct answer Tom Nguyen - @tomng

Hi everyone, we have a pushed a fix that should solve this issue. Please restart Photohop Beta and relaunch and let us know if you still see this issue. Thanks so much for your patience and feedback to help the team work to resolve this.

 

--Tom

6 replies

Participant
December 16, 2024

gererative workspace doesnt load 

 

CShubert
Community Manager
Community Manager
December 20, 2024

@JvPhotoworks  and @DRLing are you still unable to use GW?  Please share both screenshots of what you are seeing as well as your sysinfo... Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager

bernard@
Participating Frequently
December 23, 2024
hello this morning the generator space breaks down again a big wheel turns indefinitely

 

Tom Nguyen - @tomng
Adobe Employee
Tom Nguyen - @tomngCorrect answer
Adobe Employee
December 12, 2024

Hi everyone, we have a pushed a fix that should solve this issue. Please restart Photohop Beta and relaunch and let us know if you still see this issue. Thanks so much for your patience and feedback to help the team work to resolve this.

 

--Tom

Participant
December 15, 2024

Tom, nothing seems to work. I've tried all the work arounds... nothing. And, there is no gear icon to click. All I see when I move the mouse, is a hand icon that will do nothing but move around the workspace. I recently updated the beta version. Still the same problem. Seems to have started after an update weeks ago.

Participant
December 12, 2024

it is solved in my end, thanks to the team!!!

Participating Frequently
December 12, 2024

Voor mij is het "Genratief werkruimte" probleem opgelost ,sinds vandaag!

Ik kan weer volop genieten van deze tool.

Dank je 

Tom Nguyen - @tomng
Adobe Employee
Adobe Employee
November 7, 2024

Hi @judy24537803npzg , @tim_0434 , @wajahatkhan,

Apologies you're hitting this issue, and thanks so much for taking time to share feedback. Our team is looking into fixing this bug in the beta now.

Two things: 1) Could you please help us with a troubleshooting step and report back? and 2) We also have a workaround in you can use to keep using Generative Workspace in the meantime.

 

We'd appreciate if you could please help us track down the issue by taking the following steps:

  1. Close Photoshop Beta.
  2. Go to Creative Cloud Desktop --> Apps --> Installed apps and update Photoshop Beta to the latest version.
  3. Open Photoshop Beta and open Generative Workspace to see if the loading issue is resolved.
  4.  Please report here whether updating Photoshop Beta fixed the problem.

 

If updating Photoshop Beta does not work, you can keep using Generative Workpace by doing the following:

  1. Open Generative Workspace in Photoshop Beta.
  2. Go to the Settings "Gear" icon in the top right corner of the Generative Workspace window and select "Reset preferences" at the bottom
  3. Close and reopen Generative Workspace. It should load correctly now, and you should no longer see the loading spinner.

 

Please let us know how this workaround works for you, and if you have any further questions/feedback.

Thanks again for helping to improve Generative Workspace with your beta feedback! –Tom

 

 

 

Participating Frequently
November 30, 2024

cant access the gear when the wheel is spinning

Participating Frequently
December 10, 2024

I have the same problem!

wajahatkhan
Participant
November 4, 2024

I've the same problem. I tried to sign out of my Creative Cloud App. Uninstall Photoshop beta, resinstall it. But, it still won't work. Just keep loading and loading. 

Participant
November 3, 2024

gererative workspace doesnt load for me eith the little wheel spins then nothing just seats there spinning i used it 1 time now it doesnt load