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R
Radikale5C7C
Participant
January 1, 2023
Answered

I can't see the Photoshop (beta) app

  • January 1, 2023
  • 3 replies
  • 21448 views

Hi
(and happy new year!) 
I can't find the Photoshop (beta) in my Creative Cloud Desktop.
Under "Categories" I can see it all (... Video, Illustration, UI & UX, 3D & AR and Acrobat & PDF) but no Beta-category.... please see attached.

Is this because I'm living in Denmark? Or do I need to sign up to the beta first?

Kind regards, Jens  

 


 

    Correct answer shreyas srinivas

    If you're using MacOS, this is what works :

    Please try these steps.

    1. Sign out from CCDA
    2. Close all the background processes related to Adobe and Creative cloud from Activity Monitor

    3.Please use this path Go > Go to Folder > /Library >Application Support>Adobe>OOBE>>configs
    4. Delete serviceconfig file.
    5. Restart Creative cloud & sign in. 

    Now Check.

    3 replies

    S
    shreyas srinivasCorrect answer
    Participant
    May 2, 2024

    If you're using MacOS, this is what works :

    Please try these steps.

    1. Sign out from CCDA
    2. Close all the background processes related to Adobe and Creative cloud from Activity Monitor

    3.Please use this path Go > Go to Folder > /Library >Application Support>Adobe>OOBE>>configs
    4. Delete serviceconfig file.
    5. Restart Creative cloud & sign in. 

    Now Check.

      P
      Phil37496395pppc
      Participant
      May 21, 2024

      thank you u the best ! 

       

        J
        jash33
        Participating Frequently
        September 29, 2023

        same here can't see my specific Photoshop beta

        What should I do?

         

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        January 2, 2023

        Hi @Radikale5C7C thanks for reaching out. Have you been able to see Beta apps before but can't now? What sort of subscription in CC do you have?

         

        Thank you,

        Cory

          R
          Radikale5C7CAuthor
          Participant
          January 3, 2023

          Hi Cory - thanks for your answer. 

          I have an "Adobe Enterprise-plan" and within that 3 licences to 
          "Creative Cloud All Apps"

          I don't think I've been able to use beta-apps before - I haven't seen them 😉

          Kind regards, Jens 

          Pete.Green
          Community Manager
          Pete.GreenCommunity Manager
          Community Manager
          January 3, 2023

          Thanks for the account detail Jens. Do you have contact with the admin for your account?

          You may want to check with whoever might be administering the installation packages through the Admin Console to enable the installation of Beta apps.

           

          This is what it would look like from the package creation end -- 

           

           

          More info can be found in the Enable install of beta apps section of Creative Cloud app & services | Customizations. Once that option is enabled, you should be able to install the Photoshop beta!

           

          Regards,

          Pete

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