I can't see the Photoshop (beta) app

[Radikale5C7C]

Hi
(and happy new year!) 
I can't find the Photoshop (beta) in my Creative Cloud Desktop.
Under "Categories" I can see it all (... Video, Illustration, UI & UX, 3D & AR and Acrobat & PDF) but no Beta-category.... please see attached.

Is this because I'm living in Denmark? Or do I need to sign up to the beta first?

Kind regards, Jens  

 


 

[CShubert]

Hi @Radikale5C7C thanks for reaching out. Have you been able to see Beta apps before but can't now? What sort of subscription in CC do you have?

Thank you,

Cory

[Radikale5C7C]

Hi Cory - thanks for your answer. 

I have an "Adobe Enterprise-plan" and within that 3 licences to 
"Creative Cloud All Apps"

I don't think I've been able to use beta-apps before - I haven't seen them 😉

Kind regards, Jens 

[Pete.Green]

Thanks for the account detail Jens. Do you have contact with the admin for your account?

You may want to check with whoever might be administering the installation packages through the Admin Console to enable the installation of Beta apps.

This is what it would look like from the package creation end -- 

More info can be found in the Enable install of beta apps section of Creative Cloud app & services | Customizations. Once that option is enabled, you should be able to install the Photoshop beta!

Regards,

Pete

[philg76401734]

Can you explain where I can find this please? I've looked and looked but can't see anything to do with the above post, so I can't see how to install Beta either.

Same licence btw. All apps etc.

A screenshot shows how my cloud app looks..

[CShubert]

@philg76401734 we can see you show beta apps section on the lower left column, so please explain what happens when you click on that, beta apps, and what shows and what messages or issues you have installing Ps beta.

We see you have a teams subscription so please contact your IT admin to see if they are blocking betas.

[Saga29275328gw77]

Hello Pete!

I have a similar issue, I don't see Photoshop Beta. I can see the "beta" tab in CC but it has a little lock on it.

Where in the admin console can I find these settings? Do I need to activate the "package" settings to see it?

All the best,
Saga

[jash33]

same here can't see my specific Photoshop beta

What should I do?

[shreyas srinivas]

If you're using MacOS, this is what works :

Please try these steps.

1. Sign out from CCDA
2. Close all the background processes related to Adobe and Creative cloud from Activity Monitor

3.Please use this path Go > Go to Folder > /Library >Application Support>Adobe>OOBE>>configs
4. Delete serviceconfig file.
5. Restart Creative cloud & sign in. 

Now Check.

[Phil37496395pppc]

thank you u the best ! 

[doelt38568068]

Yes you ARE!! After seaerching dfor all kinds of solutions this is the only thing that worked!!!  Thanks a bunch! Somebody pin this post

[StudioImage1983]

You are the best my friend

[Damián264920891dor]

Still wroks. You, sir, are a lifesaver!