• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

image file empty

New Here ,
Nov 18, 2022 Nov 18, 2022

Copy link to clipboard

Copied

when i download images from photoshop in any format it is a empty file

Views

359

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

Copy link to clipboard

Copied

Hi @Taven27207852adw5 thank you for sharing this issue. Would it be possible for you to share a screen video of what you are seeing, your workflow, or a few screenshots so the team could start to understand what might be happening?

Also, what computer/OS are you using as well as browser and version?

 

Have you tried another browser to see if this issue still persists?

 

Thank you,

Cory

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 18, 2022 Nov 18, 2022

Copy link to clipboard

Copied

im using a acer chromebook and google chrome

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 18, 2022 Nov 18, 2022

Copy link to clipboard

Copied

the problem is gone now

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

Copy link to clipboard

Copied

Glad to hear that @Taven27207852adw5, thank you for letting us know.

 

Cheers,

Cory

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 16, 2022 Dec 16, 2022

Copy link to clipboard

Copied

it happened again

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 16, 2022 Dec 16, 2022

Copy link to clipboard

Copied

LATEST

What location are you saving the files to?

Does choosing another folder make a difference?

If you create a new file, add something simple to it, then save that as a jpg, is that empty as well?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines