image file empty

[Taven27207852adw5]

when i download images from photoshop in any format it is a empty file

[CoryShubert]

Hi @Taven27207852adw5 thank you for sharing this issue. Would it be possible for you to share a screen video of what you are seeing, your workflow, or a few screenshots so the team could start to understand what might be happening?

Also, what computer/OS are you using as well as browser and version?

Have you tried another browser to see if this issue still persists?

Thank you,

Cory

[Taven27207852adw5]

im using a acer chromebook and google chrome

[Taven27207852adw5]

the problem is gone now

[CoryShubert]

Glad to hear that @Taven27207852adw5, thank you for letting us know.

Cheers,

Cory

[Taven27207852adw5]

it happened again

[Pete.Green]

What location are you saving the files to?

Does choosing another folder make a difference?

If you create a new file, add something simple to it, then save that as a jpg, is that empty as well?