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image file empty

New Here ,
Nov 18, 2022 Nov 18, 2022

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when i download images from photoshop in any format it is a empty file

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Hi @Taven27207852adw5 thank you for sharing this issue. Would it be possible for you to share a screen video of what you are seeing, your workflow, or a few screenshots so the team could start to understand what might be happening?

Also, what computer/OS are you using as well as browser and version?

 

Have you tried another browser to see if this issue still persists?

 

Thank you,

Cory

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New Here ,
Nov 18, 2022 Nov 18, 2022

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im using a acer chromebook and google chrome

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New Here ,
Nov 18, 2022 Nov 18, 2022

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the problem is gone now

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Glad to hear that @Taven27207852adw5, thank you for letting us know.

 

Cheers,

Cory

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New Here ,
Dec 16, 2022 Dec 16, 2022

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it happened again

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Adobe Employee ,
Dec 16, 2022 Dec 16, 2022

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What location are you saving the files to?

Does choosing another folder make a difference?

If you create a new file, add something simple to it, then save that as a jpg, is that empty as well?

 

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