Installing Beta version doesn't work

[rubyv97984796]

Hi there,

I wanted to install the Beta version of Photoshop but there is no button "Beta version" in my creative cloud. Am i missing something? 

Thanks in advance, 

Cheers, Ruby

[Ares Hovhannesyan]

Must be here. Check you account on the web. You muct see it there also.

[jane-e]

@rubyv97984796 

I've moved your post from Photoshop to the Photoshop Beta forum.

Jane

[rubyv97984796]

No, it's not there, same as the website version after logging in. Might it have anything to do with Creative Cloud?

[jane-e]

@rubyv97984796 

Try the steps here and let us know if it helps:

https://helpx.adobe.com/creative-cloud/kb/enable-beta-apps.html

"Based on your operating system, go to the following location, and then delete
the ServiceConfig.xml file:

• Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\
• macOS: /Library/Application Support/Adobe/OOBE/Configs/"

Also, please answer Kevin's question.

Jane

[rubyv97984796]

Hi Jane,

Thanks for replying.

I can’t find the xml file. The path you suggested ends up with C:\Program Files (x86)\Common Files\Adobe\OOBE, the Configs tab isn’t there or doesn’t show. Instead there’s a PDApp folder.

Any suggestions?

[rubyv97984796 · Accepted solution]

This is strange. Just rebooted the desktop and now the beta button is there! Don't wonder why, it's fixed for now. Thanks for replying all! 

Kind regards,

Ruby 

[jane-e]

@rubyv97984796 

Thank you for posting the solution that worked for you — it will be helpful to others who search the forums. I've marked it Correct.

Jane

[Kevin Stohlmeyer]

@rubyv97984796 are you a single subscriber or are you a teams/enterprise/educational account? If you are one of those, that option may be managed by the plan adminstrator. 

[rubyv97984796]

Hi Kevin, thanks for replying. I have photography subscription, single user. I used to have several accounts though.

Verzonden vanaf Outlook voor Android<>

[Ares Hovhannesyan]

Go to Adobe ID website find sessions. Cancel them. Sign in again as single user. Hope this will help.