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gbct
New Participant
March 30, 2023
Question

Issue while exporting with Content Credentials

  • March 30, 2023
  • 3 replies
  • 696 views

Hi, 

 

I am trying to use the beta feature "exporting with Content Credentials" while exporting a jpeg file (Photoshop 24.3.0). This feature is enabled in my preferences, and the preview (see file attached) works correctly, but when exporting, Photoshop displays this message (translated from Photoshop French version ) : 

Your file was exported, but its Content Credentials could not be created or linked due to an error. Please try exporting again.

Thanks for your help

 

    3 replies

    G
    gbctAuthor
    New Participant
    March 30, 2023

    No the screenshot is just a preview of the CC as you can display it in the exporting form (when clicking on "aperçu").  I just tried with a large jpeg, the problem is the same.

     

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    March 30, 2023

    Not sure as well of when you are seeing the 15/41 screenshot, after the unsuccessful save? do you mean that CC gets added, but the error message is... erroneous?

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    March 30, 2023

    Hi, on the Contents Credentials page, there is a similar issue that arises when saving a very large jpeg, is it the case for you?

    D
    default43322417g4rf3q
    New Participant
    March 18, 2025
    Nem sikerül menteni a létrehozott képet a számítógépre, mert a credential adatokat nem viszi át.
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