neural filters

[ratkinson]

I'm using Photoshop (Beta) and have used neural filters many time, but for some reason now it is greyed out. I've google for solutions, but can't find anything that works. I've updated everything and I'm signed in. I use a Mac with Sonoma 14.3.1. Any idea on the issue?

[CShubert]

Hi @ratkinson curious if you have selected something in your layers panel that NF will not work on?  Can you open a file and select NF, does it work then? Does it work on Ps release version?

If you can share a screenshot of your workspace and what you are seeing, that may also help us.

Thanks,

Cory - Photoshop Product Manager

[ratkinson]

Thank you for the response! I have tried it a few ways. I've selected the layer, deselected it, unlocked it, locked it, changed modes. No matter what, it's always greyed out.

[CShubert]

Thank you for the update @ratkinson 

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)
Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thanks,

Cory - Photoshop Product Manager

[ratkinson · Accepted solution]

There was a new update available this morning that seems to have fixed it. Hopefully it's all good now. I really appreciate your help.

[DJ374991539mqi]

Same question, using Photoshop 2024 and the neutral filters are grayed out, copies help systems as suggested

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