Copy link to clipboard
Copied
The tool will not display on my computer. Wondering if there is an issue with it working on Snapdragon X Elite?
Copy link to clipboard
Copied
Hi @charles37021301avkp make sure your system meets the specs for Ps...
https://helpx.adobe.com/photoshop/system-requirements.html
Thanks,
Cory - Photoshop Product Manager
Copy link to clipboard
Copied
Hi Cory, I think it should. Everything works except this remove tool. I have the snapdragon Elite X processor.
Of the posted list Snapdragon isn't listed, but like I said everything else works.
Copy link to clipboard
Copied
Remove tool not showing on Snapdragon Elite X (ARM Chip)
Copy link to clipboard
Copied
@charles37021301avkp please do not post mulitple times on the same subject. We are aware of your post and looking into it.
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
Copy link to clipboard
Copied
Here you go:
Adobe Photoshop Version: 26.1.0 20241019.m.2815 a249d04 arm64
Number of Launches: 32
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.2033
System architecture: Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU, HybridCPU(8:4)
Physical processor count: 12
Processor speed: 2976 MHz
Built-in memory: 15980 MB
Free memory: 10233 MB
Memory available to Photoshop: 11760 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.24.8
SAM SDK Version: 9.1.0.1-fio
ACP.local Status:
- SDK Version: 4.0.0.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.2.0.58
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.6
OpenColorIO version: 2.3.2
NGL Version: 1.38.0.10
Sophia Info:
- Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:91851 variationID:285010
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Qualcomm(R) Adreno(TM) X1-85 GPU
GPUVendor: QUALCOMM
Qualcomm(R) Adreno(TM) X1-85 GPU UNKNOWN, QUALCOMM
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,505 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (2880, 1800)
Display scale: 2
Main Display
Display Type: SDR
Display Profile: 0778
------- Sniffer output
[0 ms]
Launch GPUSnifferThread
[1 ms]
Start RunAllAPIs
[1 ms]
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=205947645 -comment=Photoshop Version: Adobe Photoshop 26.1.0 20241019.m.2815 a249d04 arm64
[1 ms]
Start GetSnifferResult
[409 ms]
Start sniffer 2024-10-25 07:45:47
# Photoshop Version: Adobe Photoshop 26.1.0 20241019.m.2815 a249d04 arm64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=205947645 -comment=Photoshop Version: Adobe Photoshop 26.1.0 20241019.m.2815 a249d04 arm64
{82 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,880, 1,800)
Dimensions: (2,880 1,800)
Display scale: 2
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Qualcomm(R) Adreno(TM) X1-85 GPU index=0)
# devices: 1
Device 0
Name: Qualcomm(R) Adreno(TM) X1-85 GPU
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,505 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,377 MB
API version: 12.1 (12.1)
Device version: 12.0 (12.0)
Vendor name: QUALCOMM
Driver date: 2024-08-01 000000.000000-000
Driver age: 2 months
Driver version: 31.0.67.0
Supports UMA: SUPPORTED
D3D-ID: 909329200
End platform native
{108 ms}
{108 ms}
Start platform OpenCL
# displays: 0
# devices: 2
Device 0
Name: Qualcomm(R) Adreno(TM) X1-85 GPU
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,377 MB
VRAM: 8,377 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 QUALCOMM build: commit unknown)
Device version: 3.0 (OpenCL 3.0 Qualcomm(R) Adreno(TM) X1-85 GPU)
Vendor name: QUALCOMM
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 74 GB / s
Compute score: 443.828
Device name string: Qualcomm(R) Adreno(TM) X1-85 GPU
Device vendor string: QUALCOMM
Platform name string: QUALCOMM Snapdragon(TM)
Platform vendor string: QUALCOMM
Device 1
Name: Qualcomm(R) Adreno(TM) X1-85 GPU
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,377 MB
VRAM: 8,377 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 D3D12 Implementation)
Device version: 3.0 (OpenCL 3.0 D3D12 Implementation)
Vendor name: MICROSOFT
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 60,338 GB / s
Compute score: 124,945
Device name string: Qualcomm(R) Adreno(TM) X1-85 GPU
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft
End platform OpenCL
{325 ms}
Exit code kExitNormal
End sniffer 2024-10-25 07:45:47
[kStatusNormal, kExitNormal]
[410 ms]
Finish RunAllAPIs
[412 ms]
Finish GetSnifferResult
------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040878055819591348
GUIDBucket:
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\cgara\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 475.8G, 375.3G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\
Installed components:
ACE.dll ACE 2024/09/03-10:20:40 79.b57869a 79.b57869a
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguistic Library 1d87f11
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/07/16-07:59:40 79.ffbeabe 79.ffbeabe
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.6336193 79.6336193
AdobeXMP.dll Adobe XMP Core 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AdobeXMPFiles.dll Adobe XMP Files 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AdobeXMPScript.dll Adobe XMP Script 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AGM.dll AGM 2024/09/03-10:20:40 79.b57869a 79.b57869a
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/08/15-06:27:58 79.4e19081 79.4e19081
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 29.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/09/03-10:20:40 79.b57869a 79.b57869a
AXE8SharedExpat.dll AXE8SharedExpat 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
AXEDOMCore.dll AXEDOMCore 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
BIB.dll BIB 2024/09/03-10:20:40 79.b57869a 79.b57869a
BIBUtils.dll BIBUtils 2024/09/03-10:20:40 79.b57869a 79.b57869a
CoolType.dll CoolType 2024/09/03-10:20:40 79.b57869a 79.b57869a
CRClient.dll Adobe Crash Reporter Client DLL 16.7.0.202408221003_c7c60a5
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaadameve.dll Adobe DVA 2024 24.6.0
dvaappsupport.dll Adobe DVA 2024 24.6.0
dvacore.dll Adobe DVA 2024 24.6.0
dvaeve.dll Adobe DVA 2024 24.6.0
dvaevefactory.dll Adobe DVA 2024 24.6.0
dvametadata.dll Adobe DVA 2024 24.6.0
dvametadataapi.dll Adobe DVA 2024 24.6.0
dvametadataUI.dll Adobe DVA 2024 24.6.0
dvanet.dll Adobe DVA 2024 24.6.0
dvascripting.dll Adobe DVA 2024 24.6.0
dvatemporalxmp.dll Adobe DVA 2024 24.6.0
dvatexteditor.dll Adobe DVA 2024 24.6.0
dvaui.dll Adobe DVA 2024 24.6.0
dvavulcansupport.dll Adobe DVA 2024 24.6.0
dvaworkspace.dll Adobe DVA 2024 24.6.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-8.0.1-release
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc74.dll International Components for Unicode Build 14.0.1.04ee3a5
JP2KLib.dll JP2KLib 2024/07/15-15:19:39 79.f218fde 79.f218fde
libeay32.dll The OpenSSL Toolkit 1.0.2zg
LogSession.dll LogSession 8.2.0.16
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
MPS.dll MPS 2024/07/16-07:59:40 79.e1bf93f 79.e1bf93f
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.1
PSRes.dll Adobe Photoshop 2025 26.1
PSViews.dll Adobe Photoshop 2025 26.1
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.6ae16be 79.6ae16be
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 19.0.0.229b8f9 19.0.0.229b8f9
Unified Extensibility Platform uxp-8.0.1-release
UPIC 2.6.0
Required plugins:
Accented Edges 26.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.1 - from the file “Filter Gallery.8bf”
Average 26.1 - from the file “Average.8bf”
Bas Relief 26.1 - from the file “Filter Gallery.8bf”
BMP 26.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.0 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.0 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.1 - from the file “Filter Gallery.8bf”
Charcoal 26.1 - from the file “Filter Gallery.8bf”
Chrome 26.1 - from the file “Filter Gallery.8bf”
Cineon 26.1 - from the file “Cineon.8bi”
Clouds 26.1 - from the file “Clouds.8bf”
Color Halftone 26.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 26.1 - from the file “Filter Gallery.8bf”
Conté Crayon 26.1 - from the file “Filter Gallery.8bf”
Craquelure 26.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 26.1 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 26.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 26.1 - from the file “Filter Gallery.8bf”
Crystallize 26.1 - from the file “Standard MultiPlugin.8bf”
Cutout 26.1 - from the file “Filter Gallery.8bf”
Dark Strokes 26.1 - from the file “Filter Gallery.8bf”
De-Interlace 26.1 - from the file “Standard MultiPlugin.8bf”
Dicom 26.1 - from the file “Dicom.8bi”
Difference Clouds 26.1 - from the file “Clouds.8bf”
Diffuse Glow 26.1 - from the file “Filter Gallery.8bf”
Displace 26.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 26.1 - from the file “Filter Gallery.8bf”
Entropy 26.1 - from the file “statistics.8ba”
Export Color Lookup Tables 26.1 - from the file “Export3DLUT.8be”
Extrude 26.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 26.1 - from the file “FastCore.8bx”
Fibers 26.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 26.1 - from the file “Filter Gallery.8bf”
Filter Gallery 26.1 - from the file “Filter Gallery.8bf”
Fresco 26.1 - from the file “Filter Gallery.8bf”
Glass 26.1 - from the file “Filter Gallery.8bf”
Glowing Edges 26.1 - from the file “Filter Gallery.8bf”
Grain 26.1 - from the file “Filter Gallery.8bf”
Graphic Pen 26.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 26.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 26.1 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 26.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 26.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 26.1 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 26.1 - from the file “Filter Gallery.8bf”
JPEG 2000 26.1 - from the file “JPEG2000.8bi”
Kurtosis 26.1 - from the file “statistics.8ba”
Lens Blur 26.1 - from the file “Lens Blur.8bf”
Lens Correction 26.1 - from the file “Lens Correction.8bf”
Lens Flare 26.1 - from the file “Standard MultiPlugin.8bf”
Liquify 26.1 - from the file “Liquify.8bf”
Matlab Operation 26.1 - from the file “ChannelPort.8bf”
Maximum 26.1 - from the file “statistics.8ba”
Mean 26.1 - from the file “statistics.8ba”
Measurement Core 26.1 - from the file “MeasurementCore.8me”
Median 26.1 - from the file “statistics.8ba”
Mezzotint 26.1 - from the file “Standard MultiPlugin.8bf”
Minimum 26.1 - from the file “statistics.8ba”
MMXCore Routines 26.1 - from the file “MMXCore.8bx”
Mosaic Tiles 26.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 26.1 - from the file “MultiProcessor Support.8bx”
Neon Glow 26.1 - from the file “Filter Gallery.8bf”
Note Paper 26.1 - from the file “Filter Gallery.8bf”
NTSC Colors 26.1 - from the file “NTSC Colors.8bf”
Ocean Ripple 26.1 - from the file “Filter Gallery.8bf”
OpenEXR 26.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 26.1 - from the file “Filter Gallery.8bf”
Palette Knife 26.1 - from the file “Filter Gallery.8bf”
Patchwork 26.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 26.1 - from the file “Standard MultiPlugin.8bf”
PCX 26.1 - from the file “PCX.8bi”
Photocopy 26.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 26.1 - from the file “ChannelPort.8bf”
Pinch 26.1 - from the file “Standard MultiPlugin.8bf”
Pixar 26.1 - from the file “Pixar.8bi”
Plaster 26.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 26.1 - from the file “Filter Gallery.8bf”
Pointillize 26.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 26.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 26.1 - from the file “PBM.8bi”
Poster Edges 26.1 - from the file “Filter Gallery.8bf”
Radial Blur 26.1 - from the file “Standard MultiPlugin.8bf”
Radiance 26.1 - from the file “Radiance.8bi”
Range 26.1 - from the file “statistics.8ba”
Render Color Lookup Grid 26.1 - from the file “Export3DLUT.8be”
Reticulation 26.1 - from the file “Filter Gallery.8bf”
Ripple 26.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 26.1 - from the file “Filter Gallery.8bf”
Save for Web 26.1 - from the file “Save for Web.8be”
ScriptingSupport 26.1 - from the file “ScriptingSupport.8li”
Shear 26.1 - from the file “Standard MultiPlugin.8bf”
Skewness 26.1 - from the file “statistics.8ba”
Smart Blur 26.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 26.1 - from the file “Filter Gallery.8bf”
Solarize 26.1 - from the file “Solarize.8bf”
Spatter 26.1 - from the file “Filter Gallery.8bf”
Spherize 26.1 - from the file “Standard MultiPlugin.8bf”
Sponge 26.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 26.1 - from the file “Filter Gallery.8bf”
Stained Glass 26.1 - from the file “Filter Gallery.8bf”
Stamp 26.1 - from the file “Filter Gallery.8bf”
Standard Deviation 26.1 - from the file “statistics.8ba”
Sumi-e 26.1 - from the file “Filter Gallery.8bf”
Summation 26.1 - from the file “statistics.8ba”
Targa 26.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 26.1 - from the file “Filter Gallery.8bf”
Tiles 26.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 26.1 - from the file “Filter Gallery.8bf”
Twirl 26.1 - from the file “Standard MultiPlugin.8bf”
Underpainting 26.1 - from the file “Filter Gallery.8bf”
Vanishing Point 26.1 - from the file “VanishingPoint.8bf”
Variance 26.1 - from the file “statistics.8ba”
Water Paper 26.1 - from the file “Filter Gallery.8bf”
Watercolor 26.1 - from the file “Filter Gallery.8bf”
Wave 26.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 26.1 - from the file “WIASupport.8li”
Wind 26.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.1 - from the file “WBMP.8bi”
ZigZag 26.1 - from the file “Standard MultiPlugin.8bf”
Optional and third party plugins: NONE
Duplicate and Disabled plugins: NONE
Plugins that failed to load: NONE
Unified Extensibility Platform - Extensions:
Home Screen (Loaded) 7.9.1.2 - from the file "Required Folder"
CmdN: 1.21.3
UAB: 2.18.0-8
Loaded at: 119 ms - launch time impact: 31 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 1916 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 30.19.0.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 4.6.80.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\"
CAPTURE: 2.0.41 STOCK: 4.2.4
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 136 ms - launch time impact: 0 ms
Generative Workspace (Prepared) 0.0.20.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder"
Loaded at: 1917 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.11.2.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.5.0.0 - from the file "Required Folder"
Loaded at: 1917 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Discover Panel (Loaded) 2409.107.0.19 - from the file "Required Folder"
Loaded at: 1919 ms - launch time impact: 12 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 24
Installed TWAIN devices: NONE
Copy link to clipboard
Copied
As you can see the tool is not an option.