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Photoshop Beta download not working

New Here ,
Jul 28, 2023 Jul 28, 2023

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I'm trying to download the Photoshop beta so I can try Generative Fill. I can get to the screen on Creative Cloud Desktop where I ought to be able to download it, but when I do, clicking the "Try the Photoshop (beta) app" button doesn't do anything. Any tips? I'm running Windows and am on an Enterprise account, if that matters.

 

EmilyNelson_0-1690585350179.png

 

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New Here ,
Sep 06, 2023 Sep 06, 2023

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Emily,

I'm in the same situation. The button just doesn't activate to download the application. I'm on a Mac with an M2 Max chip running Ventura 13.5. I was able to download it on my old Mac, but have since gotten a new machine. Wondering if the M2 Max chip an issue for me.

Amanda

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New Here ,
Sep 06, 2023 Sep 06, 2023

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I was able to get it working on my personal laptop, but I still can't get it to work on my work machine. So weird!

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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@Emily Nelson 

 

if you're signed into the cc desktop app with the same user id and profile and your work machine meets specs and has no limitations (which would be unusual for a work computer), reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


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Adobe Employee ,
Sep 06, 2023 Sep 06, 2023

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@Emily Nelson you appear to have a teams account and your IT Admin can restrict beta apps. Ask them to reivew this page and see if they can/will allow it for you.

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

 

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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<moved from cc desktop>

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