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Photoshop Shut down

New Here ,
Jun 29, 2023 Jun 29, 2023

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While working with the application (version 24.7.0), the screen flashes and then everything's freezed. Within a minute, the application shut down. All the works haven't be saved disappeared!

It happens frequently!
It seems this problem has been existing long time ago. It's still not fixed up to now! Very frustrated!

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Desktop-Windows

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Hi @MC307863344l6l + @Roger the Swede appologies for the issues you are facing.

 

Would it be possible to see your system info? It may help the team to see what is going on...

Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Few more questions:

Does this happen with all/any files or certain ones? 

Are you seeing any errors, crash report dialogs, etc?

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Community Beginner ,
Jun 29, 2023 Jun 29, 2023

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Whenever i use PS beta the program freezes and shuts down. Often after a paste and reziste or rotate operation.

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Hi all,

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

 

As @Caity.psd asked, share your sysinfo so the team can understand what might be happening better.

 

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